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Hergo Reti: smart emergency response and maintenance

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Hergo Reti: smart emergency response and maintenance

With the Geocall IT system, we have applied the benefits of digitalisation to our emergency response operations, making all relevant information available via smartphone. Find out how we have made Hergo Reti – the platform that manages our maintenance and support activities – even more efficient.

Hergo Reti is the Hera Group’s platform for efficiently managing system operation, maintenance, technical support and emergency response activities.

Efficiency, performance and satisfaction are the key principles behind the development of Hergo Reti. Using the Geocall software platform, we have streamlined our processes by applying the benefits of digitalisation to emergency response activities. In the past, reliance on paper documents or data accessible only from fixed workstations slowed down operations; similarly, the need for constant telephone contact with support staff and the use of multiple devices for different functions reduced process efficiency.

Thanks to Geocall, everything is now accessible via smartphone: from technical information on customer systems and data about service personnel to the creation and assignment of work phases, consultation of multimedia documents attached to work orders, and navigation to the reported location.

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Innovation
Remote Control

HERABIT, the Group’s digital company, strengthens its synergy with Hera and expands its presence to new areas.

Expanding fibre coverage in industrial areas and boosting data centre services: a growing offering for businesses and individuals.
Focus
Regeneration of resources
Innovation

The recycling cycle. With Aliplast, we give new life to plastic

From carbon footprint monitoring to transforming plastic into an endlessly recyclable resource. This is how, together with Aliplast, we are committing to the transition to a circular economy.
Focus
Innovation
Water Project

Algae to Value: wastewater turns into a benefit for agriculture

The connection between the water cycle and agriculture has grown increasingly strong over the years, based on a straightforward principle
Focus
Innovation
Water Project

State-of-the-art prevention and control tools for high-quality water

Early warning system with innovative FingerPrint technology to ensure safe water
Focus
Innovation
Water Project

Making water drinkable with nanotechnology: it’s now a reality!

Discover the project for “removing and capturing” microcontaminants with recycled materials
Focus
Water Project
Innovation

The search for water leaks is now more efficient, thanks to cosmic rays

Hera continues experimentation of the innovative, fast and low-cost contactless system that uses space technology to detect water leaks in the network more quickly and productively
Focus
Innovation
Water Project

Sentry meters, to detect water leaks in the network

The pilot project involving the installation of Kamstrup meters was carried out in Conselice, near Ravenna, and yielded excellent results. The tests now continue in Modena, covering a larger area
Focus
Regeneration of resources
Innovation
Heratech Project

A source of clean energy from sewers and wet waste: Biomethane

A revolution rooted in the circular economy: thanks to separate waste collection, organic waste is fed into an anaerobic digestion process to produce biogas.
Focus
Innovation
Digitalisation

Hergo Reti: smart emergency response and maintenance

With the Geocall IT system, we have applied the benefits of digitalisation to our emergency response operations, making all relevant information available via smartphone. Find out how we have made Hergo Reti – the platform that manages our maintenance and support activities – even more efficient.
Focus
AI & Process automation
Innovation

Robotics at the service of humankind

Thanks to robotics and artificial intelligence, we can streamline our workflows and enhance the value of people and their intellectual capabilities. With the Robotic & Intelligent Process Automation platform, we have made seven processes faster and more reliable: discover which ones.
Focus
Innovation

The Forlì remote control technology hub, the heart of Hera

How do we monitor 6,600 plants and over 67,000 km of networks? With our Forlì Remote Control Technological Hub, which monitors operation in real time to detect failures and malfunctions of aqueducts, sewers, and energy distribution networks. It's a real engine that powers Hera's operation: discover all its numbers. 
Focus
Water Project
Innovation

The preventive maintenance of sewerage networks travels in space

We monitor the sewerage networks from high up on the European Space Agency's satellites to prevent any damage and take preventive action. Modena and Bologna lead the pilot project. Find out more.
Focus
Energy Efficiency
Energy
Innovation
Circular Economy

Ferrara, the city of "green" heat

What's Ferrara's green secret? It lies underground, where a geothermal reservoir powers the city’s district heating system. As a result, 95% of the thermal energy distributed in the city is clean and we avoid about 26,000 tonnes of CO2 emissions per year.
Focus
Circular Economy
Water Project
Innovation

Wastewater "gets beautiful" with ultrasound treatment

The ultrasound hydrolysis system, installed in the Forlì treatment plant, makes the life cycle of wastewater sludge circular. The result: less sludge to dispose of, and more biogas produced.
Focus
AI & Process automation
Innovation

HergoAmbiente, the talking bin system

Our 300,000 bins can “talk”. How? Thanks to a tag that allows us to always know where they are, how they are working, and whether they have been emptied. Discover more about HergoAmbiente, the Hera Group’s intelligent system supporting waste management.
Focus
Innovation
Energy Efficiency

Hera and General Electric together for energy recovery

We have installed a turbo expander at the R&M stations of Ducati's factory in Bologna. The goal is to recover electricity from the decompression process of methane gas. 
Focus
Water Project
Innovation

Innovation takes flight and offers a variety of perspectives

Hera Group's drones are alternative and supplemental investigation tools to provide quality services to the areas we serve.
Focus
Innovation

Data, the key to a smart future

From city to "smart city" thanks to data: with our detection systems we can monitor traffic trends, air quality and consumption of public parks. 
Focus
Innovation

The office in a device. Digital workplace

The Digital Workplace has transformed how we work, making office presence increasingly unnecessary, and fostering remote working and flexibility.
Focus
Innovation
Predictive technologies
Water Project

Purification 4.0 – between artificial intelligence and predictive technologies

The intelligent wastewater treatment plant in Modena and COSTANCE, the prototype facility in Granarolo dell’Emilia. Two best-in-class examples of sustainable water management
20 Entries Per Page

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Focus

A source of clean energy from sewers and wet waste: Biomethane

A revolution rooted in the circular economy: thanks to separate waste collection, organic waste is fed into an anaerobic digestion process to produce biogas.
Focus

Algae to Value: wastewater turns into a benefit for agriculture

The connection between the water cycle and agriculture has grown increasingly strong over the years, based on a straightforward principle
Focus

Biodiesel has been developed also from used food oil

Fuel may also be extracted from vegetable oils. Used domestic vegetable oil (such as frying oil) which is recovered by multiutility services via roadside containers and drop-off points, is transformed into biodiesel, which in turn is used to fuel the vehicles used for urban waste collection.
Focus

Data, the key to a smart future

From city to "smart city" thanks to data: with our detection systems we can monitor traffic trends, air quality and consumption of public parks. 
Focus

Dialogue with the urban context for new energy: the Borgo Panigale cogeneration plant

District heating is already in itself a "sustainable" and environment-friendly solution, because it can guarantee better performance than traditional domestic boilers. In addition, the plant located in Borgo Panigale ensures lower emissions into the environment, more reliability and greater availability of energy. The system can heat the equivalent of 8,000 residential units. Currently, the turbines can produce 35,000 MWh of energy per year, almost twice as much as in the past.
Focus

Ferrara, the city of "green" heat

What's Ferrara's green secret? It lies underground, where a geothermal reservoir powers the city’s district heating system. As a result, 95% of the thermal energy distributed in the city is clean and we avoid about 26,000 tonnes of CO2 emissions per year.
Focus

Hera and General Electric together for energy recovery

We have installed a turbo expander at the R&M stations of Ducati's factory in Bologna. The goal is to recover electricity from the decompression process of methane gas. 
Focus

HERABIT, the Group’s digital company, strengthens its synergy with Hera and expands its presence to new areas.

Expanding fibre coverage in industrial areas and boosting data centre services: a growing offering for businesses and individuals.
Focus

Hergo Reti: smart emergency response and maintenance

With the Geocall IT system, we have applied the benefits of digitalisation to our emergency response operations, making all relevant information available via smartphone. Find out how we have made Hergo Reti – the platform that manages our maintenance and support activities – even more efficient.
Focus

HergoAmbiente, the talking bin system

Our 300,000 bins can “talk”. How? Thanks to a tag that allows us to always know where they are, how they are working, and whether they have been emptied. Discover more about HergoAmbiente, the Hera Group’s intelligent system supporting waste management.
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Hera SpA, Viale Carlo Berti Pichat 2/4, 40127 Bologna, Tel.051287111 www.gruppohera.it