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Data privacy disclosure under art. 13 of EU Regulation 2016/679 (GDPR)

Data Subjects
Web users who request contact and request the Newsletter service.

Data controller
the Data Controller is Hera S.p.A., with head office at Viale Berti Pichat 2/4 – 40127 Bologna.

Personal data collected
The personal data that will be processed, with automated and non-automated means, are:

First and last name;
email address;
and any other personal data required to process requests.
The data will be linked to the message that you must enter.

Lawful basis
Processing your personal data is necessary to fulfil your requests.

The purpose of our processing of your personal data is to enable Hera S.p.A. and the Companies of the Group to receive messages/requests, to answer questions, and to handle requests by addressing them to the appropriate offices.

If you select the option to receive the Newsletter, your email address will also be used for such mailings.

Voluntary Provision of Data
Providing your personal data is completely up to you and not mandatory. If you do not provide your personal data, we will not be able to process your requests.

Methods Used
Your personal data will be processed, with automated and non-automated means, implementing appropriate measures to ensure the security and confidentiality of such data.

The data you provide will not be in any way disseminated.
The entire processing or phases thereof may be carried out by suppliers and other companies of the Hera Group that may act as external data processors.
Personal data may be disclosed to third parties contractually bound to Group companies.
The data will be processed exclusively by parties authorized and formally appointed to perform these tasks, identified, trained, and informed of the constraints required by law.

Data Retention Period
Your data will be kept for 5 years after your request for contact.
For the Newsletter service, you are entitled to unsubscribe by clicking on the link in the text of the newsletter sent to you.

Rights of the Data Subject
You may exercise the following rights set out in EU Regulation 2016/679 by sending an email to the following address
Art. 15 (Right to access): You may obtain confirmation of the processing of your personal data, access to it, and to all the information contained in this information notice; in particular, the Data Controller will provide you with a copy of your personal data being processed, upon your request.

Art. 16 (Right to correction): You may obtain the correction of inaccurate personal data concerning you without undue delay, and you may supplement your incomplete personal data, also by providing a supplementary statement.

Art. 17 (Right to deletion): You may obtain the cancellation of your personal data without undue delay if the data are no longer required with respect to the purposes; if they have been processed unlawfully; for a legal obligation; if you have revoked your consent or you object to the processing.

Art. 18 (Right of restriction of processing): You are entitled to obtain the restriction of processing when one of the following applies:
if you object the accuracy of your personal data, for the period necessary for the Data Controller to check the accuracy of such personal data;
if the processing is unlawful and you object to the deletion of your personal data and ask instead that its use be restricted;
although the Data Controller no longer requires the data for the processing purposes, the personal data are necessary for you to ascertain, exercise or defend a right in court;
You object to the processing, pending verification that the legitimate reasons of the Data Controller take precedence over your own.

Art. 20 (Right to Data Portability): You are entitled to receive your personal data in a format that is structured, commonly in use and readable by automatic devices and to transmit these data to another data controller without hindrance by the data controller to whom you have provided them, if the processing is based on consent or on a contract and the processing is carried out by automated means.

Art. 21 (Right to object to processing): You are entitled to object, in whole or in part, to the processing, therefore the Data Controller will refrain from further processing of your data, unless said Data Controller proves the existence of legitimate mandatory reasons to proceed with the processing that prevail over the Data Controller's interests, rights, and freedoms, or for the establishment, exercise or defence of a right in court. If your personal data is processed for marketing purposes, you are entitled to object at any time to the processing of your personal data carried out for such purposes, including profiling, insofar as it is related to such marketing. If your personal data are processed for scientific or historical research or statistical purposes, you are entitled to object to the processing, for reasons related to your particular situation, unless the processing is required to perform a task in the public interest.

Right to lodge a complaint with the Italian Data Protection Authority
The data subject also has the right to lodge a complaint with the competent Italian Data Protection Authority.

Data Protection Officer
The DPO is the Head of the Privacy, Logical Security, and Management System Development Department of Hera S.p.A. You can contact the Data Protection Officer at Hera S.p.A. viale Berti Pichat 2/4 - 40127 Bologna or by email to or by calling the phone number 0510577046.

Each time we send you a newsletter, you will be entitled to unsubscribe from the relevant service by means of special links added in the text of the newsletter sent.

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