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Document Request

Testata Document Request

Document Request

Form

Document Request

To request a document, please fill in the form below.

The documents will be sent free of charge to the address indicated while supplies last.

The mandatory fields are required in order to provide an adequate response to those writing a message and for the purpose of providing a better service.

[1] At least one of the fields marked with the same number must be filled in

Privacy Policy pursuant to article 13 of the GDPR EU 2016/679 for Web Users who request a contact with possibility of subscribing to our Newsletter

Data Subjects

Web users who request a contact and wish to subscribe to the newsletter

Data controller

Hera S.p.A., with registered office in viale Berti Pichat 2/4 - 40127 Bologna, Tel. 051.287111

Data Protection officer

The DPO is the Head of the Privacy, Information Security Compliance and Regulatory QSA function of Hera S.p.A., who may be contacted at Hera S.p.A., Viale Carlo Berti Pichat no. 2/4, 40127 Bologna or by e-mail: dataprotectionofficer@gruppohera.it

Personal data processed

The subject of this privacy policy is the processing of personal data, including but not limited to the following
 Common personal data:

- Name and Surname

- E-mail address

and any other personal data that may be required to process requests.
The personal data will be associated with the message the User wishes to enter

Legal basis Purpose Nature of the personal data provision

Pre-contractual/Contractual/Performance of the service required

a) To allow the User to contact and submit requests, in particular, allow Hera S.p.A. and the Companies of the Group to receive messages/enquiries, to answer queries and to process requests by addressing them to the relevant offices.

b)To meet the request to subscribe to the newsletter service to receive news on initiatives/bulletins/information services.

The provision of data is voluntary but necessary to enable the Controller to proceed with the performance/service requested.

Methods of processing

The personal data collected will be processed, using hard copies or electronic means, with the use of measures that ensure the security and confidentiality of your data.

Recipients

Your personal data will be processed exclusively by authorised personnel, formally appointed to complete such processing, duly identified, instructed and informed of the obligations set forth by law.
All or part of the processing may be carried out by third-party companies, belonging to the Hera Group or otherwise, which will act as external processors (e.g., companies specialising in website management or maintenance services).
Your personal data may be disclosed to companies in the Hera Group and/or third parties who have a contract with Companies of the Group.
The data may be disclosed to Public Bodies/Public Administrations/Authorities and supervisory and control bodies.

Disclosure

The data will not be disclosed.

Transfer of data outside the European Union - European Economic Area

Your personal data will be processed in the European Union and stored on servers located in the European Union. Your personal data may be transferred to countries outside the EU/EEA, in accordance with the applicable legal provisions and in compliance with Articles 45, 46, 47 and 49 of the GDPR, if necessary by entering into agreements that guarantee an adequate level of protection and/or by adopting the standard contractual clauses provided by the European Commission.

Data Retention Period

Contact request: your personal data will be retained for a period of 5 years from the request for a contact.
Newsletter service (if requested): the data used to send the newsletter will be stored until the subscription to the service is cancelled.
Each time a newsletter is sent out, the data subject has the right to unsubscribe from the service by means of a link included in the text of the newsletter or, at any time via the unsubscribe link.

Rights of the Data Subject

The data subject has the right to obtain, in the cases provided for, access to and rectification or erasure of personal data or restriction of processing concerning him or her, or to object to processing (Art. 15 et seq. of EU REG 2016/679) by contacting the Data Controller directly by email at protocolloheraspa@gruppohera.it

Right to lodge a complaint with the Supervisory Authority

The data subject shall have the right to lodge a complaint with the Data Protection Authority.

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Having read the above notice

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Hera SpA, Viale Carlo Berti Pichat 2/4, 40127 Bologna, Tel.051287111 www.gruppohera.it