In this sector, Hera's activity basically consists of management of integrated water service, namely collection, treatment, distribution, sewerage and purification.

One of the purposes set out in the HERA Group corporate by-laws is management of the Integrated Water Service (SII) formed, pursuant to the Italian "Galli Law" 36/94, by the whole of public water tapping, adduction and distribution services for municipal use, sewerage and waste water treatment. Today HERA manages the SII, or parts of it, in over 180 municipalities in the regions of Emilia Romagna, Tuscany and the Marches either directly or through subsidiary companies.
Regional Law no. 4 of 6 March 2007 establishes that management of the meteoric water drainage systems (white water sewage) falls within the sphere of the SII. The Group is gradually taking over management of these systems from the ATOs.

• Customer satisfaction
• Territorial extension of SII management
• Raise and make homogeneous the level of service by extending the best practices
• Increase the safety of water procurement
• Reduction of resource consumption
• Improvement of the waste water properties
• Reduction of the site impacts

Page updated 23 March 2012