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Water: adduction and distribution services

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Investing in innovation for a high quality integrated water service

Investing in innovation for a high quality integrated water service

We are the nation's second-largest operator in the integrated water service and (through aqueducts, sewers and purification plants) we distribute excellent quality drinking water, returning it clean to the environment.

From harvesting to distribution, the water we supply is safe because we treat it carefully. More than 2,800 analyses per day confirm this.

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Group data source: SR2022

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In today's context, where the demand for water is increasing and climate change is affecting the amount available, protecting this resource is crucial. This is why we dedicate large investments to the water sector every year, working on research and innovation projects and adopting technological solutions that enable reduced water consumption, in line with the circular economy and the UN 2030 Agenda for Sustainable Development. Furthermore, we constantly monitor our networks to reduce water leaks.

 

An integrated water service model

 

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How the integrated water service works

Infografica che spiega come funziona il servizio idrico integrato
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Concrete actions for the protection of a common resource

The preservation of sources and responsible consumption of water resources are objectives to which we have always been committed. Every day we deploy resources, manpower and means to ensure a high quality water service and increase the resilience of our water systems.

  • Implementation of strategic infrastructure works

    Through the expansion and construction of water harvesting systems; through studies and agreements with universities.

  • Wastewater reuse

    For indoor or outdoor industrial uses and indirect irrigation.

  • Water management

    Water resource management through internal consumption reduction, a consumption journal and smart metering systems.

  • Leak reduction

    With the division of water networks into districts; the search for leaks using traditional systems, satellites and cosmic rays; the use of smart meters with acoustic sensors; network decontamination and pressure optimisation.

  • Stakeholder engagement

    Through co-ordination with consortia, utilities and authorities, providing support to companies to identify actions to reduce water consumption.

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Innovative and concrete projects

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The search for water leaks is now more efficient, thanks to cosmic rays

We continue to experiment with a technology that allows us to control significantly larger portions of the network than traditional systems, with the advantage of being able to use it with any vehicle. Through cosmic rays, the detection of leaks makes it possible to repair them even more quickly, recovering significant amounts of water.

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Kamstrup meters: sentries that can listen to the network

The IQFlow2200 meters are able to listen to the network thanks to a built-in hydrophone, which detects the noise associated with any water leakage. By placing them in strategic sections of the network, continuous monitoring is possible. In the event of system anomalies, the meters send graphs with different alarm levels, allowing a water leak to be detected and technicians and users to be alerted.
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Immagine bolla Middle Card 2 - Kamstrup meters
Kamstrup meters: sentries that can listen to the network
The IQFlow2200 meters are able to listen to the network thanks to a built-in hydrophone, which detects the noise associated with any water leakage. By placing them in strategic sections of the network, continuous monitoring is possible. In the event of system anomalies, the meters send graphs with different alarm levels, allowing a water leak to be detected and technicians and users to be alerted.

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Immagine bolla Middle Card 3 - Prevention and control

Prevention and control for safe water

Every day, new substances are released into the environment.
To ensure the safety of water, potentially pollutant substances must be intercepted at the source and prevented from entering our drinking water systems.
How do we do it? By means of an early warning system that allows preventive control of the quality of water distributed to the end user.

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“Removing and capturing”: we supply drinking water through the use of recycled materials

The project involves the use of recycled materials that, combined with graphene, can be used as filter material for use in the water purification process. It is therefore possible to give a second life to valuable material that would otherwise be lost.
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Immagine bolla Middle Card 4 - Removing and capturing
“Removing and capturing”: we supply drinking water through the use of recycled materials
The project involves the use of recycled materials that, combined with graphene, can be used as filter material for use in the water purification process. It is therefore possible to give a second life to valuable material that would otherwise be lost.

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Immagine bolla Middle Card 5 - PSBO

PSBO: the gentle giant that protects the sea of Rimini

By 2024, Rimini's beaches will be 100 per cent safe-to-swim, thanks to the Optimised Seawater Protection Plan. Discover the project's most important milestones and construction sites.

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HeraTech is your guarantee of safe water

HeraTech, the company that manages - for customers and the Group - the work of all the network services, designing and constructing the plants and networks, and is our technological core company. Thanks to its laboratories and the innovative Remote Control Centre, we guarantee specific water safety checks every day.

HeraTech laboratories
The safety of high quality water, thanks to the controls carried out by the Heratech Laboratories Our technological heart is Heratech, a company that manages the work of all network services for both customers and for the Group and that deals with the design and construction of plants and networks. Heratech Laboratories, scientific centers of excellence in Italy, represent one of its souls.
HeraTech remote control center
One of the other "souls" of Heratech is the Remote Control Centre in Forlì, a multi-specialised centre, the only one of its kind in Italy. Here aqueducts, gas and district heating systems and pipelines of the Group are monitored in real time (24 hours a day) in all areas served by Hera, from Trieste to Rimini. The remote control room also acts as a call centre assisting the Rapid Response Services.

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Interactive financial statements
and sustainability reports
The consolidated economic results at 31 December 2022 and the 2022 sustainability report were approved by the Board of Directors of the Hera Group on 21 March 2023

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Water

Alessandro Baroncini

Networks Group Manager and Water Manager ad interim

 Water contacts

Contacts

Phone: +39 051 287111

Fax: 051 287525

HERA SpA

Viale Carlo Berti pichat nr. 2/4 - 40127

Bologna

Contacts

Phone: +39 051 287111

Fax: 051 287525

HERA SpA

Viale Carlo Berti pichat nr. 2/4 - 40127

Bologna

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Hera SpA, Viale Carlo Berti Pichat 2/4, 40127 Bologna, Tel.051287111 www.gruppohera.it
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