TESTATA Where you can find us

We are close to you: this is where you can find us

GroupSustainabilityThematic reports1000 faces of serviceWe are close to you: this is where you can find us


Menu minisito I mille volti del servizio

In this report:

Where you can find us

159 customer help desks

of which 117 are in Emilia-Romagna, Triveneto and Marche. Added to these are the help desks operated in other territories.

998,358 customer contacts in 2019, with an average wait time of just 9.4 minutes.

164 separate waste collection centres in Emilia-Romagna, Friuli-Venezia Giulia, Marche and Veneto where separate waste can be deposited.

These are located in 129 municipalities, where 91% of the served population reside. The waste deposited at the Separate Waste Collection Centres increased by 8% compared to 2018, totalling 331,137 tons (24.3% of the total separate waste collection).

For further information, contact you Municipality, or visit www.ilrifiutologo.it where you can find the separate waste collection point closest to you, as well as information on the discounts applied.

69 facilities which can be visited in Emilia-Romagna, Friuli-Venezia Giulia, Marche, Molise and Veneto regions:

  • 6 biodigestors and composting plants
  • 12 separate waste collection centres
  • 6 landfills
  • 6 selection and recovery plants
  • 4 district heating plants
  • 7 industrial waste treatment plants
  • 19 potability and wastewater treatment plants
  • 9 waste-to-energy plants.

More than 6,731 visitors visited the above facilities in 2019.

Book a visit at ha.gruppohera.it/impianti/visite_guidate or write to info@gruppohera.it.

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