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2017-03-07 Nuova_Palazzina_870x.1533216684.jpg Shareholders meeting notice We hereby announce that a note of convocation has been published on the Company's website (www.gruppohera.it) for the Ordinary Shareholders Meeting convened at the registered office of Hera S.p.A. - Viale C. Berti Pichat n. 2/4, Bologna - in the "Spazio Hera" area - on 27 April 2017 at 10:00 in a single call to discuss and resolve on the following: Agenda 1. Financial statements for the year ended 31 December 2016, management report, profit allotment proposal and Board of Statutory Auditors and Independent Auditors report: related and consequent resolutions. Presentation of the consolidated financial statements as at 31 December 2016. 2. Presentation of the corporate governance report and non-binding resolutions pertaining to remuneration policies. 3. Renewal of authorisation to purchase treasury shares and procedures for arrangement of the same: related and consequent resolutions. 4. Appointment of the members of the Board of Directors: related and consequent resolutions. 5. Quantification of compensation for members of the Board of Directors: related and consequent resolutions. 6. Appointment of the members and the Chairman of the Board of Statutory Auditors: related and consequent resolutions. 7. Quantification of compensation for members of the Board of Statutory Auditors: related and consequent resolutions. The full text of the proposed resolutions, together with the related reports and the documents which will be put to the meeting, are available to the public at the Company's registered offices and on its website (www.gruppohera.it), as well as on the authorized storage website 1Info (www.1Info.it) under the legal terms foreseen for each of the subjects treated. Right to attend and participation by proxy All those entitled to vote at the end of the accounting day of 18 April 2017 (record date), and those from whom the Company has received the appropriate notification via an authorised intermediary, are eligible to attend the Shareholders Meeting. Each person entitled to take part may request a representative to attend the Shareholders' Meeting, in accordance with the law, having the right to use the proxy form available on the Company's website for this purpose. The Company has appointed Computershare S.p.A. as a representative whom shareholders with voting rights can nominate as a proxy with instructions for voting via the dedicated proxy form available on the Company's website. Other Shareholders' rights The notice with which the Meeting has been convened is available on the Company's website (www.gruppohera.it) and contains all information and detailed instructions as to the rights Shareholders may exercise (present questions, make requests for integrations of the agenda, file lists for the appointment of members of the Board of Directors and the Board of Statutory Auditors). Avviso_di_convocazione_Assemblea_27_aprile_2017_eng.1488879256.pdf 2016-04-05 10:21:00 Shareholders meeting notice

2017-03-07 Nuova_Palazzina_1_870x.1533216772.jpg Release of documents related to Gruppo Hera AGM to be held on April 2017 Gruppo Hera informs that AGM documents are now available: On Hera headquarter in Bologna On the authorized depository system 1INFO (www.1Info.it) On the dedicated pages of the company website http://eng.gruppohera.it/group/corporate_governance/shareholders_meetings/ COMUNICATO_PER_PUBBLICAZIONE_DOC_ASS_7_ENG.1488880487.pdf 2015-11-12 11:02:00 Release of documents related to Gruppo Hera AGM to be held on April 2017

2017-03-06 870_Aliplast.1501171634.jpg Thanks to this operation, whose enterprise value amounts to roughly € 100 million, the Hera Group confirms its position among Italy's leaders in recycling and developing a circular economy. http://ha.gruppohera.it/ Herambiente Authorisation has been granted by the Italian antitrust authority (Autorità Garante della Concorrenza e del Mercato, AGCM) for the acquisition carried out by Herambiente, a company of the Hera Group and a nationwide leader in waste treatment and recovery, of the Treviso company Aliplast, an outstanding operator in the sector of plastic waste collection and recycling with subsequent regeneration. The implementation of the agreement, signed last 11 January by Herambiente and Aligroup S.r.l., was in fact subject to conditions that are the norm for similar operations, among which gaining authorisation for the acquisition from antitrust authorities. As foreseen by the agreement, Herambiente and Aliplast will therefore undertake all that is required to purchase 40% of Aliplast's shares in the upcoming weeks. A further 40% will be acquired within March 2018 and the remaining 20% within June 2022. The operation's enterprise value, it should be recalled, amounts to roughly € 100 million and implies an EV/EBITDA multiple of approximately 6.5, non-dilutive for Hera shareholders. This important operation, complementary to those finalised in late 2015 involving Waste Recycling (Castelfranco di Sotto, Pisa) and the environmental assets of Geo Nova (Treviso) as well as the more recent acquisition of the Teseco plants (Pisa), is part of a move to enlarge the geographical area in which the Hera Group operates, initiated some years ago and in line with the Group's strategies of territorial expansion and integration. Falling under the objective of developing a green model, towards which the Hera Group has actively contributed over its entire history, the acquisition of Aliplast furthermore consolidates Herambiente's market presence with a distinctive and unique element, in line with the principles of a circular economy in which waste is transformed into resources. Herambiente is among the first companies in the waste sector to have decided to take on the challenges raised by changes currently taking place in the world of industry. It is thus able to place activities such as waste recovery, treatment and disposal alongside others that call for the utmost efficiency in resource management. It is also able to offer strategic advice concerning resource lifecycle productivity in order to accelerate and facilitate the achievement of 2030 sustainability goals. These are, incidentally, objectives that Herambiente has already achieved in the areas it serves in managing urban waste, of which only 8.5% was disposed of in landfills in 2015. Established in 1982 by Roberto Alibardi and operating out of Ospedaletto di Istrana (Treviso), Aliplast is a national centre of excellence in plastic industrial waste collection and recycling and regenerated polymer production, with over 80,000 tonnes of plastic materials recycled every year. It was the first enterprise in Italy to fully integrate the entire lifecycle of plastic, from environmental services in managing and collecting industrial packaging and residues to production and market sales of manufactured goods and packaging materials, produced with plastic recycled by the company itself. Over three hundred employees work for Aliplast, distributed among its five plants located in Italy and three found abroad (Spain, France and Poland). Its main clients include the most important Italian brands involved in food & beverages, home furnishings and ceramics. CS_20170306_da_Antitrust_ad_acquisizione_Aliplast_eng.1488967654.pdf 2017-03-06 18:21:00 Hera Group: control of Aliplast reaches 80%

2017-01-30 Thanks to the purchase made by Group subsidiary Waste Recycling of the plant sector of the Pisa company Teseco, a primary figure in industrial waste treatment and recovery, Herambiente, a national leader in this sector, will further expand its commercial offer and enlarge its already significant range of plants. Waste Recycling, a Tuscan company belonging to the Hera Group and 100% controlled by Herambiente, has purchased the plant sector of Teseco. The company is based in Pisa, and is a leading actor in industrial waste treatment and recovery with over 30 years of experience in the sector of special waste and innovative plants (spread out over an overall area of 126,000 m2, over 30,000 of which are covered). The purchase was conducted by Group subsidiary Waste Recycling, given that the latter has been managing for over 25 years, and with similar efficiency, complementary types of treatment in its production plants in Santa Croce sull'Arno and Castelfranco di Sotto, in the province of Pisa. This operation allows, on the one hand, a considerable segment of production in the Pisa area to be conserved and maintained active, and on the other enlarges both Herambiente's overall set of plants and the services it offers to its clients, reinforcing its leadership in waste treatment and recovery. It is furthermore part of a larger goal, which consists in broadening the Hera Group's operational area, initiated years ago and in line with the Group's strategy of geographical expansion and integration. By way of its authorisations, the quantity of waste it is able to manage, and the treatments plants at its disposal, Waste Recycling, with this operation, confirms its status as one of the nation's most important actors in the sector of industrial waste, enriching and rounding off the numerous services it offers to middle and large companies. At the same time, Herambiente will further increase its own client portfolio, through this preference given to commercial reinforcement in a region in which it is already active. Teseco press_release_teseco.1485943467.pdf 2017-01-31 19:22:00 Hera Comm si aggiudica la gara per l'approvvigionamento elettrico in regime di salvaguardia in 11 regioni

2017-01-27 sede_HERA.1501171881.jpg Calendar of events CALENDAR OF CORPORATE EVENTS (*) We hereby communicate, in accordance with art. 2.6.2. (Required reporting) of the "Rules of the markets organized and managed by Borsa Italiana S.p.A.", our annual calendar of corporate events: 21 March 2017 - Meeting of the Board of Directors to approve the financial statement draft for the previous fiscal year. 27 April 2017 - General Shareholders' Meeting to approve the financial statements for the previous fiscal year. 10 May 2017 - Meeting of the Board of Directors to approve the financial report for the quarter ending 31 March 2017. 26 July 2017 - Meeting of the Board of Directors to approve the financial report for the six months ending 30 June 2017. 8 November 2017 - Meeting of the Board of Directors to approve the financial report for the nine months ending 30 September 2017. The Board of Directors, in order to guarantee that information is regularly made available to the financial market and to investors, has decided, as in the past, to continue its voluntarily preparation and publication, in compliance with current regulations, of quarterly financial information. This information will include the following topics: summary of Group management and operational-financial performance; commentary and analysis by sector of operations; financial statements: income statement, balance sheet, cash flow statement, statement of changes in equity; accounting principles: priorly implemented accounting principles are expected to be applied without change, as described and reported in the financial statements as at 31 December of the year previous to the one to which the explanatory notes refer. IAS 34 is not expected to be applied; concise explanatory notes illustrating the financial statements, statement of compliance with IFRS principles and lack of changes with respect to the previous period, illustration of the consolidated area and related changes, list of consolidated companies. Also note that: additional financial information will periodically be made available in press releases provided at the end of the meetings in which the Board of Directors approves the aforementioned data, and the documents in question will be published on the company's website. At present, furthermore, no noteworthy changes are foreseen regarding the content of such information with respect to that published in previous financial years; the Board of Directors will meet to approve additional periodical financial information within 45 days of the closure of the first and third quarters of each year, in compliance with that which is stated in the calendar of corporate events. (*) barring changes press_release.1485425275.pdf 2017-01-26 15:38:00 Calendar of events

2017-01-11 208_tommasi_venier.1484133524.jpg Solidly based on data from the 2016 forecast, the new Plan confirms the Group's track record of growth and responds to the most recent changes in the utility sector. Efficiency and innovative solutions fuelling organic growth to be pursued alongside opportunities for development through M&As. Tomaso Tommasi di Vignano, Hera Chairman "Our recently approved Plan confirms a steady path of growth, sustained by traditional tools geared towards enhanced efficiency and growth by acquisitions, all reinforced by the use of new technologies. Improvements in our financial solidity will allow us on the one hand to confirm and further improve the dividend policy pursued in recent years, and on the other to consider the deep transformations currently seen in the sector as a further opportunity for development, potentially involving M&As, as has been the case in the past." Stefano Venier, Hera CEO "Innovation, sustainability and energy efficiency are only a few of the issues addressed by our Business Plan, which is intent on making the most of new trends such as Industry 4.0, Circular Economy and Customer Experience. Our leadership in the main reference markets has been confirmed, sustained by the competitive advantages that we have built up over the years, making us fully prepared to take on ever-changing challenges. This Plan as well has been elaborated in full respect of the financial balance that has defined us until present, with the aim of reinforcing on the one hand our credit standing while maintaining a low risk profile, and on the other continuing to create value for all our stakeholders, guaranteeing the financial flexibility best suited for further developments." Tomaso Tommasi di Vignano and Stefano Venier Hera Group approves Business Plan to 2020 02_20170111_ENG_comunicato_Piano_industriale_16_20_final.1484305892.pdf 2017-01-13 sinistra 14:07:37 Il Gruppo Hera approva il Piano industriale al 2020

2017-01-11 870_Aliplast.1484218019.jpg The company based in Ospedaletto di Istrana (Treviso), a national centre of excellence in plastic recycling, joins the Hera Group, which thus confirms its position as one of the main players in Italy in recycling and the development of the circular economy. The company based in Ospedaletto di Istrana (Treviso), a national centre of excellence in plastic recycling, joins the Hera Group, which thus confirms its position as one of the main players in Italy in recycling and the development of the circular economy. Herambiente, a Hera Group company and national leader in waste treatment and recovery, signed a binding agreement with Aligroup S.r.l. for the acquisition of the Aliplast Group, a national leader in the segment of plastic waste collection, recycling and regeneration, with an integrated process that transforms waste into products available for reuse. This transaction regards the acquisition of Aliplast shares through a process entailing the acquisition of 40% in the course of the current year, an additional 40% by the end of March 2018 and the remaining 20% by the end of June 2022. The transaction's enterprise value amounts to roughly Euro 100 million and implies an EV/Ebitda multiple of around 6.5x, with no dilutive effects for Hera shareholders. The price also includes an additional component in favour of Aligroup S.r.l. in the form of an earn-out when specific incremental Ebitda level results are achieved. The performance of the agreement is subject to the conditions typically applied in analogous transactions and in particular obtaining the authorisation or consent to the acquisition from the Italian Antitrust Authority. The Aliplast Group, which processes more than 80,000 tonnes of plastic materials every year, is expected to achieve turnover exceeding Euro 100 million and EBITDA of more than Euro 15 million in 2016. This important transaction represents a further step in the process initiated some time ago for the transition from disposal towards recycling and recovery, with a view to optimising resource usage. It is part of the ongoing process of expanding the corporate scope launched by the Hera Group several years ago and is in line with the geographical expansion and integration strategy. With this transaction, which is complementary to those completed in 2015 regarding Waste Recycling (Tuscany) and the environmental assets of Geo Nova (Treviso), Herambiente is further expanding its portfolio of industrial customers. At the same time, it has enriched its commercial offering with a unique, distinctive element capable of accelerating and facilitating the achievement of the 2020 sustainability objectives. Therefore, Herambiente has established itself as a reliable partner with expertise in the management of all industrial waste, capable of proposing efficient solutions with a complete set of services and processes aimed at creating value. Founded by Roberto Alibardi in 1982, Aliplast is a national centre of excellence, and today is the leader in the collection and recycling of plastic industrial waste and the production of regenerated polymers. It was the first company in Italy to achieve full integration throughout the entire plastic life cycle: from waste management services and the collection of industrial scrap to the production and sale in the market of goods and packaging materials manufactured from plastic recycled in house. It has more than 300 employees working in five plants in Italy and three abroad (Spain, France and Poland). Its head office is located in Ospedaletto di Istrana (Treviso). Its main customers include the largest Italian food & beverage, home furnishings and ceramics brands. For this transaction, the Hera Group engaged Studio Grimaldi for legal aspects and Lazard for financial aspects, while the Aligroup Group received support from Special Affairs, through partner Domenico Greco, acting as business and financial advisor for the transaction, and Allen&Overy for legal matters. "Aside from further strengthening the Group's scope, this transaction joins the many other initiatives that Hera is implementing to promote the circular economy", noted Tomaso Tommasi di Vignano, Executive Chairman of the Hera Group. "We have already reached some of the important strategic objectives for 2025 and 2030 established by the European Union and, as we intend to continue on this path, we believe it is important to integrate businesses capable of achieving levels of efficiency and excellence that can meet the challenges that lie ahead of us. Aliplast meets these requirements perfectly, and we are certain that it will be able to make its own original contribution, also and especially in terms of the drive towards innovation". "Aliplast has developed over the years thanks to the quality and competitiveness of its products, and I believe that its integration with a waste management services leader such as the Hera Group can provide additional benefits for our customers as well", explained Roberto Alibardi, Director and principal shareholder of Aliplast. "We have shared the Business Plan with the new shareholder and we have the same outlook regarding strategic development policies, so it was natural for us to remain in the company as a manager in the coming years". Herambiente acquires Aliplast Herambiente acquires Aliplast 01_20170111_ENG_comunicato_acquisizione_Aliplast_final.1484306851.pdf 2017-01-13 14:08:28

2017-01-11 870_Aliplast.1501171634.jpg The Ospedaletto di Istrana (Treviso) company, a national leader in plastic recycling, becomes part of the Hera Group, which thus confirms itself as one of Italy's foremost protagonists in recycling and in the development of a circular economy. Herambiente purchases Aliplast http://ha.gruppohera.it/ Herambiente Herambiente, a Hera Group company and national leader in waste treatment and recovery, has signed a binding agreement with Aligroup S.r.l. to purchase the Aliplast Group, a widely recognised protagonist in Italy in the sector of collecting and recycling plastic waste, whose subsequent regeneration is part of an integrated process that transforms waste into products available for reuse. The operation regards the acquisition of Aliplast shares, following a path that calls for 40% to be purchased within the current fiscal year, a further 40% within March 2018 and the remaining 20% within June 2022. The operation's enterprise value amounts to roughly € 100 million and implies an EV/EBITDA multiple of approximately 6.5, with no dilution for Hera shareholders. The price furthermore provides for an additional component going to Aligroup S.r.l., defined as an earn-out provided upon reaching specific incremental results in EBITDA. The agreement's implementation is subject to the usual conditions for similar operations, in particular theItalian Antitrust Authority's authorisation or non-prohibition of the purchase. For the Aliplast Group, which processes over 80,000 tonnes of plastic material per year, a turnover of over € 100 million and an EBITDA of over € 15 million are expected for 2016. This important operation further accentuates the shift, which has been underway for some time, from disposal to recycling and recovery, with a view to optimising resource usage. It is part of the Hera Group's ongoing efforts to broaden the boundaries within which it operates, a goal which has been pursued for years and is in line with its strategy of geographical expansion and integration. With this operation, complementary to the ones involving Waste Recycling (Tuscany) and the environmental assets of Geo Nova (Treviso) carried out in late 2015, Herambiente will further expand its industrial client portfolio. At the same time, it will enrich its own commercial offer with a distinctive, even unique factor which is able to accelerate and facilitate the achievement of sustainability goals in 2020. Herambiente has thus established itself as a trustworthy partner, provided with expertise in managing all forms of industrial waste and able to offer efficient solutions with a complete set of services and processes aimed at creating value. Established in 1982 by Roberto Alibardi, Aliplast is a national centre of excellence, a market leader in collecting plastic industrial waste and recycling and producing regenerated polymers. It was the first enterprise in Italy to fully integrate the entire life cycle of plastic, from environmental services in managing and collecting industrial residues to production and market sales of manufactured goods and packaging materials, produced with plastic recycled by the company itself. Over 300 employees work in five plants in Italy and three abroad (Spain, France and Poland). The company headquarters is located in Ospedaletto di Istrana (Treviso). Its main clients include the most important Italian brands dealing with food & beverages, home furnishings and ceramics. For this operation, the Hera Group turned to the legal services of Studio Grimaldi and the financial services of Lazard, while the Aligroup Group was supported bySpecial Affairs, through its partner Domenico Greco, acting as industrial and financial advisor for the operation, andAllen&Overy for the operation's legal aspects. "In addition to further consolidating the Group's perimeter, this operation finds its place alongside the many initiatives implemented by Hera in promoting a circular economy", states Tomaso Tommasi di Vignano, Chairman of the Hera Group. "We have already reached some of the significant strategic objectives set by the European Union for 2025-2030, and our desire to continue along this path leads us to believe in the importance of integrating enterprises that have achieved levels of efficiency and excellence that enable us to meet the challenges that await us. Aliplast perfectly fulfils these requisites and we are certain that it will be able to offer an original contribution of its own, oriented above all towards innovation." "Aliplast has developed over the years thanks to the quality and competitiveness of its products, and I believe that becoming part of a leading protagonist in environmental services such as the Hera Group will bring further benefits to our clients as well", explains Roberto Alibardi, Administrator and principal shareholder of Aliplast. "We have now shared a Business plan with our new associate, and our respective outlooks on strategic development are perfectly in line with one another, making it only natural for us to remain within the enterprise, acting as manager in the upcoming years." press_release.1484130340.pdf 2016-04-05 14:08:00 Herambiente purchases Aliplast

2017-01-04 vvvv.1483537355.1484124396.jpg The multiutility company comes into line with the best practices of important international groups and, in accordance with EU objectives and the UN agenda, it guarantees that as of this year all activities managed in Emilia Romagna will be 100% fuelled by "clean" electricity. "We have worked on this for some time now, and for us the achievement of this goal in 2017 represents a highly important accomplishment", affirms Stefano Venier, Hera Group CEO. "We are planning to apply this standard throughout our entire Group as soon as possible. Precisely because the fight against climate change is an increasingly urgent global priority", Venier continues, "as a responsible company we will do our part with the objective of further reducing our internal consumption while also continuing with our constant contribution to the sustainability objectives set by the UN agenda". Stefano Venier, Hera Group CEO Hera is using solely renewable energy as of 2017 20170104_Hera_dal_2017_tutta_l_attivit_a_energia_rinnovabile_def_2_EN.1484124496.pdf 2017-01-11 sinistra 09:43:11 Hera: dal 2017 utilizza solo energia rinnovabile

42 _pergamena_350x_s1.1480610108.png Fiorenza Bavieri middle Hera was awarded for the excellent structure of its financial report, which was defined as "very easy reading and very well structured", mainly due to the remarkable highlights of main financial topics in every page. Great appreciation was also reserved to the dialog with CSR stakeholders, also thanks to Heralab (link a Heralab) projects and BS Hera is one of the three companies shortlisted as the best for financial communication at the nationwide 2016 FERPI oscar 15 Hera is one of the three companies shortlisted as the best for financial communication at the nationwide 2016 FERPI oscar /binary/hr_ir/ir_riconoscimenti/_EXE_PERGAMENA_oscar_di_bilancio_Hera.1480609984.pdf _EXE_PERGAMENA_oscar_di_bilancio_Hera.1480609984.pdf 1 0 Fiorenza Bavieri 2012-12-03 sinistra Oscar di Bilancio 2016 - I Vincitori

2016-11-25 approvvigionamento_elettrico.1501233137.png Around 500 million Euros in estimated annual turnover, with resultant positive effects in terms of operating profit. The Hera Group company will manage this service in the 2017-2018 two-year period for approximately 45,000 supply points, supplying a total of over 2 TWh of energy per year From 1 January 2017 until 31 December 2018, the Hera Group's sales company Hera Comm will manage electricity services for safeguarded customers in eleven regions: Emilia-Romagna, Veneto, Friuli-Venezia Giulia, Tuscany, the Marche, Umbria, Sardinia, Campania, Abruzzo, Calabria and Sicily, which correspond to six contract areas in the national Single Buyer competitive contracting process. This service covers approximately 45,000 supply points for safeguarded customers in the regulated market, for approximately 2.2 TWh of total energy. The annual turnover deriving from the management of this service is estimated at approximately 500 million Euros, which is over 50 million more than the previous period and will result in a significant improvement in the performance of the Hera Group in electricity sales both in terms of EBITDA (which amounted to 65 million Euros in 2015) and operating profit. The service of supplying electricity to safeguarded customers, which Hera has managed since 2009, involves public administrations and specific businesses with more than 50 employees or more than 10 million Euros of turnover or companies that utilize medium voltage and have not chosen a provider on the unregulated market or are temporarily without a provider. Hera Comm was chosen to provide electricity to safeguarded customers in these 11 regions due to its economically advantageous offer. This is an important achievement that joins others such as Hera's recently being awarded the natural gas default service for end customers for the October 1, 2016 - September 30, 2018 period in the same number of regions (Emilia-Romagna, Veneto, Friuli-Venezia Giulia, Trentino-Alto Adige, Tuscany, the Marche, Umbria, Valle d'Aosta, Piedmont, Liguria and Lombardy). In this way the Hera Group confirms its leading place among energy providers on the Italian stage, with over 2.1 million energy customers served, a fifth-place position among electricity providers at the national level (with over 9.6 TWh of electricity sold in 2015 ) and a fourth-place position in natural gas sales (with approximately 3.4 billion cubic meters of gas sold). As Stefano Venier, CEO of the Hera Group, has stated: "We are proud to have won this competitive bidding process, as we won the default gas one, because it represents an important step forward in terms of developing our commercial services. The experience we have gained in this sector over the past seven years will allow us to offer businesses and PA our professionalism and expertise in the management of a major market share of energy customers throughout Italy." _press_release.1480324424.pdf 2016-10-06 07:15:00 Hera Comm si aggiudica la gara per l'approvvigionamento elettrico in regime di salvaguardia in 11 regioni

2016-11-21 _870.1479742296.1479806595.JPG The Oscars of online communications have been awarded. The multiutility company's website placed second, preceded only by Snam. The award is based on a national study of the websites of 70 companies conducted by the experts from Lundquist and Comprend. The Oscars of online communications have been awarded. The multiutility company's website placed second, preceded only by Snam. The award is based on a national study of the websites of 70 companies conducted by the experts from Lundquist and Comprend. The Hera Group has earned a place on the podium at Webranking 2016, the Oscars of web communications. The multiutility company was awarded the "silver medal" based on the research conducted by Lundquist and the Swedish Comprend, digital communications experts. Every year, they screen the websites of the largest Italian companies listed on the stock exchange and their respective web communications strategies in order to draw up a national ranking, which this year included 70 companies. Hera finished in second place in this 15th edition of the report, with a score of 91.8/100, improving by a good two positions since last year and coming in ahead of large companies like Eni, which placed third. Snam was classified in first place. In addition, Hera was first in the utilities sector. All of the results can be viewed here. The multiutility company's strengths included its online publication of the Sustainability Report - a report featuring non-financial information which is prepared by just half of the companies observed. Hera, however, has prepared this report for its stakeholders since 2002 and has made it available online since 2006. Lundquist also surveyed the history of the best companies on the web in Italy by analysing the Webranking results from 2011 to date. In this hall of fame encompassing 15 years of rankings, Hera came in third, just after Eni and Telecom. The Webranking study is also a kind of stress test on company transparency: it assesses their digital communications based on the needs of stakeholders, who seek out not only interesting content, but also simple forms of online navigation. According to the report accompanying the study, only slightly more than one company out of three passes the test, and this year the trend observed by Lundquist is that what counts is the commitment to transparency, not big budgets. Indeed, the best results were achieved precisely by midcaps like Hera, medium-sized companies that have a strong desire to improve and stand out in the market. The awards ceremony will be held on 30 November in the Buzzati room at the Corriere della Sera headquarters in Milan, during an event organised by Lundquist which will provide the opportunity to discuss the new frontiers of digital corporate communications. Webranking 2016: Hera wins silver medal Webranking 2016: Hera wins silver medal _20161121_webranking_hera_EN.1479806596.pdf 2016-09-23 17:58:50 Bilancio di Sostenibilità

2016-11-08 11_870x320_cs_s1.1479113984.jpg The multiutility company forges ahead of the European agenda on the circular economy and, at Ecomondo, it presents the new editions of its sustainability reports, which this year are accompanied by "I mille volti del servizio", focusing on customer services. Transparency and 360° certification with a shared value approach. The multiutility company forges ahead of the European agenda on the circular economy and, at Ecomondo, it presents the new editions of its sustainability reports, which this year are accompanied by "I mille volti del servizio", focusing on customer services. Transparency and 360° certification with a shared value approach. The European Union calls, Hera responds. As part of the transition towards a circular economy, the target set by Brussels in 2015 on the reduction of landfill use (<10% by 2030) has been reached and surpassed by Hera, whose rate last year declined to 8.6%, marking an improvement in its performance compared to 2014 and also easily surpassing the national average (34%). It is enough to look at the clear, certified numbers contained in the seventh edition of Sulle tracce dei rifiuti("Tracking waste"), the report on waste tracking that the multiutility company presented in Rimini today at Ecomondo, along with the other publications that provide a snapshot of the Group's commitment to and results in favour of water quality and energy efficiency, with an approach based on transparency and shared value. In addition, I mille volti del servizio ("The thousand faces of service"), the newest report dedicated to customers and innovative projects for the community and local areas, was presented for the first time. The economic benefit for households rose to Euro 27 thanks to the improved quality of separate waste collection These indeed are excellent results for all residents, whose good practices continue to be leveraged as much as possible by Hera, which in 2015 recovered 94.4% of the separated waste. This figure, of clear environmental importance, resulted in a benefit of Euro 27 per household - equal to 11% of the bill - which exceeds the national average (Euro 22) and which, also thanks to the plant resources deployed by the multiutility company, is expected to increase further this year. All of this goes to benefit the green economy in which - also thanks to Hera's commitment - work has been given to 18 thousand people throughout the supply chain, which overall encompasses 191 recovery plants and generates annual turnover of 10 billion Euro. Excellent results were also achieved in packaging recycling. The Group, with 64%, has nearly reached the 65% target set by the European Union for 2025 (which has already been surpassed in the area served by Hera in Emilia Romagna). Lastly, the finishing line is getting closer to meet the European goal on the overall rate of municipal waste recycling, set at 50% for 2020: indeed, in 2015 the multiutility company had already reached 48%. 5.5 million Euro in annual savings due to energy efficiency projects Similar success was seen on the energy efficiency front, as certified by the second edition of the Valore all'Energia("Valuing Energy") report. Through actions for improvement carried out on a broad range of processes and plants, also in collaboration with other companies, from 2007 to date Hera has saved 676 thousand tonnes of oil equivalent (TOE), equal to the consumption of 475 households and corresponding to 1.3 million tonnes of CO2. Furthermore, there are already 6 Group companies that have achieved the Iso 50001 certification for efficient energy use, a sign of the widespread and transversal commitment which from 2013 to date has led to an overall reduction in energy consumption of 2.5% - an important step towards reaching the objective of 3% set for 2017. Just a few days after the regional environmental protection agency (ARPA) released the news about the surpassing of PM10 levels on via Emilia, Hera's commitment acquired further significance: projects have been identified which can save roughly 6,000 TOE, equivalent to a 11,000 tonne reduction in CO2 emissions. But the advantages of this commitment do not lie solely in the environment: the activities planned and partly already completed by the Group have resulted in annual savings of around 5.5 million Euro, of which 2.7 million Euro relating to the water service alone, benefitting household bills. Lastly, Hera helps local companies to develop efficient energy consumption systems with dedicated teams that boost their competitiveness by taking advantage of challenges regarding the efficient use of resources contained in the government's Industry 4.0 plan. Good, tested and affordable tap water, at the cost of just 0.2 eurocents per litre Tap water has also passed with flying colours, as reported in the eighth edition of the report In buone acque ("In good waters"), in which Hera attests to its commitment to guaranteeing good, tested and affordable tap water. The results of 99.9% of the controls carried out, with more than 2 thousand analyses every day, showed full compliance with legal requirements. In addition, at the cost of just 2 Euro for one thousand litres, drinking tap water instead of purchasing bottled water enables each household to save 270 Euro per year, while also contributing to avoiding the production of plastic. In 2015 alone, 35% of the residents in the area served by Hera chose tap water, avoiding the production of 245 million bottles, which would have filled 113 thousand waste bins. There are many reasons to be pleased in the area of investments as well: indeed, in 2015 alone the Group invested more than 127 million Euro. In the area served by Hera, investments totalled 41 Euro per resident, widely surpassing the national figure of 28 Euro. The Group has also made a significant commitment to wastewater treatment, with many projects including in particular the Plan for safeguarding swimming in Rimini, the largest water reclamation project ever carried out in Italy. The customer takes centre stage, with protections for customers in economic difficulty and 119 million in bills with payments in instalments in 2015 alone Lastly, the first edition of the report I mille volti del servizio, dedicated to the many commitments made by the Group in favour of its customers, was released with news and details on the innovative projects carried out for local areas and the community regarding environmental education, leftover food recovery, and the reuse of bulky waste still in a decent state and unexpired drugs. In 2015, Hera broke a total of 119 million in bills down into instalments, helping households and businesses during an economically complex time. In addition, tariff support in 2015, for water and energy, exceeded 8 million Euro overall, including through bonuses and facilities in addition to those established by the Authority. But Hera's action - based on solid roots in the community, innovation and closeness to the customer - is also accounted for by many other indicators: 170 drop-off points for separate waste collection, 123 customer branches with limited waiting times (less than 12 minutes), call centres differentiated by target, roughly 14% of customers receiving e-bills (ranked first in Italy in the area of utilities), service safety performance exceeding legal requirements, and protections for customers exceeding those established by the Authority. Venier: "the areas served byHera at the forefront in Italy and in Europe in terms of water, energy and waste" "Our commitment to sustainability reporting," declared Stefano Venier, CEO of the HERA Group, "bears witness to the results of a far-reaching action carried out by the Group in the interest of its reference communities and the residents who live there." Mr. Venier continued, "As our industrial growth has been accompanied by a sharp focus on environmental topics, the communities we serve can now boast of cases of excellence and at the forefront in Italy and in Europe in terms of water, energy and waste. This is why we intend to continue with a view to continuous improvement and while adopting a shared value approach that takes everyone's interest to heart. In essence," theHera CEO concluded, "I am pleased to report that by taking advantage of our services, households have been able to enjoy benefits exceeding national averages, with the economic value transferred to local areas reaching 1.6 billion Euro in 2015 alone." 20161108_Hera_a_Ecomondo_def_EN.1479114310.pdf 2016-11-09 17:30:01 Hera, sale al 94,4% la raccolta differenziata recuperata