Home The Group Social responsibilityHow well do you know Hera's Code of Ethics? Find out with this test

How well do you know Hera's Code of Ethics? Find out with this test

The ABC’s of the Code of ethics

The Code of ethics for the Hera Group represents the development of the principles expressed in its mission and Charter of Values and serves as a point of reference and guide for Hera employees and those invested in its mission. Between 2008 and 2009, the AlfabEtico [AlphabEthics] computer game was used to train all of the approximately 6,500 workers and continues to be provided to each new hire. But the Code is also a reference tool for Hera’s customers and suppliers, partners and the institutions with which the company works as well as its shareholders and the local community.

Play it yourself and find out if you know the ABC’s of the Hera Group’s Code of ethics

Several Hera employees realise that certain procedures could be simplified and customer obligations limited. Does the Code of Ethics encourage this?

Yes, it makes explicit note of this

Yes, in the sense that the simplifications are in the spirit of the Code of Ethics although they are never explicitly mentioned

The Code of Ethics tends to avoid simplifications and instead aims for increased control

Hera aims to simplify procedures working within the limitation of the obligations required of customers as well as providing all requested information (art. 21 “Information and communication involving customers”), and Art. 33 “Involvement of employees and collaborators” “stresses that Hera “encourages the contribution of all professional figures in resolving problems, with particular focus on those working in contact with the customer”.
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There are 5 random questions, answered in complete anonymity, and you can stop anytime you’d like. Find out how well you know the ABC’s of Hera’s Code of Ethics by answering just 5 questions; it will take up at most 7-8 minutes of your time and we will keep no record of your answers.

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Code of Ethics (159 Kb - PDF)

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Hera is the Italian multi-utility that improves every day, with regard to the environment, the quality of its waste management, water and energy services through strong links in the area in which it operates and the capacity for innovation

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