Logo stampa
 
HomeThe GroupSocial responsibilityThematic reportsMulti-dimensional serviceWe are close to you: this is where you can find us

We are close to you: this is where you can find us

144 customer help desks

of which 116 are in Emilia-Romagna, Friuli-Venezia Giulia and Marche. Added to these are the help desks operated in Abruzzo.

915,921 customer contacts in 2018, with an average wait time of just 9.6 minutes.

154 separate waste collection centres in Emilia-Romagna, Friuli-Venezia Giulia, Marche and Veneto where separate waste can be deposited.

These are located in 116 municipalities, where 94% of the population served reside. The waste deposited at the Separate Waste Collection Centres increased 7% compared to 2017, totalling 296,930 metric tons (23% of the total separate waste collection).

For information, contact the Municipality where you live or go to www.ilrifiutologo.it, the website where you can find the separate waste collection point closest to you, as well as information on the discounts applied.

55 facilities, which can be visited in Emilia-Romagna, Friuli-Venezia Giulia, Marche and Veneto:

  • 5 biodigestors and composting plants
  • 1 biomethane plant
  • 6 selection and recovery plants
  • 3 separate waste collection centres
  • 9 waste to energy plants
  • 5 industrial waste treatment plants
  • 6 landfills
  • 18 potability and waste water treatment plants
  • 1 district heating plant
  • 1 laboratory.

More than 6,000 visitors visited the above facilities in 2018.

Book a visit at ha.gruppohera.it/impianti/visite_guidate or write to info@gruppohera.it.