Logo stampa
 

I mille volti del servizio

Report published in September 2019
4rd edition (2018 data)


Our initiatives for our customers and the community

 
  • 144 customer help desks and 13 Hera Comm Points
  • 154 specialised waste separation drop-off points
  • 55 plants open to visitors
  • app My Hera and Hera on-line allow customers to manage services and contracts
 
 
  • 6.5 million euros for customer tariff support
  • 121 million Euros: value of bills paid in instalments
  • 85 municipalities with protocols to prevent suspension of utility services
 
We're close to you: this is where you can find us