Logo stampa

I mille volti del servizio

Report published in July 2018
3rd edition (2017 data)

Find out about initiatives for our customers and the area


Outstanding customer care is a defining characteristic of the Hera Group confirmed by data:

  • 128 customer help desks and 10 Hera Comm Points
  • 153 specialised waste separation drop-off points
  • 48 plants open to visitors
  • app My Hera and Hera on-line allow customers to manage services and contracts

Hera extends a helping hand to customers and families in economic difficulty in a number of ways

  • 5.3 million euros for customer tariff support
  • 112.1 million Euros: value of bills paid in instalments
  • 85 municipalities with protocols to prevent suspension of utility services
We're close to you: this is where you can find us