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I mille volti del servizio

Report published in September 2019
4rd edition (2018 data)

Our initiatives for our customers and the community

  • 144 customer help desks and 13 Hera Comm Points
  • 154 specialised waste separation drop-off points
  • 55 plants open to visitors
  • app My Hera and Hera on-line allow customers to manage services and contracts
  • 6.5 million euros for customer tariff support
  • 121 million Euros: value of bills paid in instalments
  • 85 municipalities with protocols to prevent suspension of utility services
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