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Target and performance

What we said were going to do, what we did, what we will do... Every year in our Sustainability Report we outline our objectives and analyse our results in a transparent manner.

The sustainability report 2019 is divided into 3 main sections: Sustainability, strategy and shared value - Shared value - The bases and the organisational levers.

The “Sustainability, Strategy and Shared Value” section contains the letter to the stakeholders (A year of sustainable development), the introduction (About us) and references with regard to sustainability management and shared value (Sustainability for the Hera Group – Shared value).

The “Shared value” section contains for each defined impact area, the present and future scenario (status indicators, policies and targets) and the Group’s responses: improvement objectives, performance indicators and case studies.

The “bases and the organisational levers” section contains all relevant corporate social responsibility aspects which were not included in the shared value section (Governance and creation of value - Service quality, cost and safety for customers - People - Suppliers). These must be considered as the basis for generating shared value and, at the same time, as organisational levers through which value be increased over time.

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Page updated on 31 July 2020

Sustainability and Shared value
Sostenibilità e Valore condiviso
REINVENTING THE CITY Regenerating resources to move to a society based on the circular economy
Together we can make the difference!
Insieme facciamo la differenza!