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Local communities

ComunitÓ locale

Hera intends to take stock of the needs of the area in which it is operational. This commitment translates into listening, involvement and partnership with stakeholders in the local community, mainly on aspects linked to the Group's core businesses (environment, energy and water), in an intense communication activity on environmental topics, and in numerous awareness initiatives in schools with the main consumer, trade and environmental organisations.

Short for Local Advisory Board, LABs are the tool that Hera provides to the areas in which it operates as structured channels for listening to and discussing with local communities. In 2018, the new HeraLab model was launched in the areas of Ravenna and Ferrara, and defined on the basis of the experience started in 2013. The new model is simpler and focuses more on innovation in the services managed by Hera. Meetings are organised over one year instead of three and more space is given to listening to stakeholders. Made up of 12 local stakeholder representatives, the members of the new LABs appointed by the Hera Board of Directors in November 2017 met 5 times in each single area during 2018.

Proximity to the public and respect for the environment also guide the sponsorships, which represent another way of working together with the local community. In 2018 the Hera Group contributed to over Euro 2.4 million of sponsorships that in various fields contributed to enrich the content and the initiatives of the local communities. In fact, of the total of sponsorships, 91% was allocated to the local area.

Donations are a further opportunity for supporting the area, an action in which Hera Group actively supports the weakest social categories. In 2018, the Group donated over Euro 329,000, 86% of which to the local area. About 81% of donations are for cultural and social purposes.

Hera's involvement and collaboration with parties in local communities also incorporates topics such as the transparency of its activities in relation to the communities in which they take place, the promotion of employment and advocacy of the disadvantaged both within and outside of the Group, and the promotion of direct dialogue with customers and their representatives.


Main dialogue and consultation initiatives:

  • 15 meetings held in 2018 in the 6 active Labs: 69 representatives from the various stakeholder categories took part in them
  • 260 participants in the convention held in Bologna on 4 June 2018 to present the 2017 Sustainability Report
  • 205 guided tours in 2018 of Herambiente plants with over 4,546 visitors, 3,500 of which were students

Page updated 23 May 2019

Sustainability and Shared value
SostenibilitÓ e Valore condiviso
REINVENTING THE CITY Regenerating resources to move to a society based on the circular economy
Together we can make the difference!
Insieme facciamo la differenza!