99.6%
compliance with quality standards
set by the Authority for four services
9.6
minutes average waiting time
at help desks and chance to book
an appointment with an operator
399
thousand analyses
carried out on Group drinking water,
1,100 per day, of which 63% on the
distribution network

Continuity of the water service

The water network control activity index is expressed as a percentage of the network inspected for leaks.

On the whole, in 2018 over 9,610 kilometres of network were inspected by the Group, amounting to 27.7% of the total network. In Emilia-Romagna the organization of the leak search activity was based on a criticality analysis in terms of network losses, breakage indexes of the pipes and possible issues concerning the availability of water resources (in particular during the summer).

Continuity of the water service
  2016 2017 2018
Percentage of network subject to active searches for leaks 18.5% 26.8% 27.7%