96.2%
employees with permanent contracts
4.2
million euro
used by employees with Hextra,
the company’s welfare plan
(with 98.5% of employees adhering)
30%
variable retribution
of middle and senior management
depending on sustainability, 17%
on hsared value

Industrial relations

A Memorandum of Understanding was signed on 23 April 2018 between Company Management and the National, Regional and Local Trade Unions and the Single Trade Union Representation on work/life balance for all the personnel of the Hera Group operating in Emilia Romagna, Friuli Venezia Giulia, Marches and Veneto. This agreement was signed pursuant to the Interministerial Decree of 12 September 2017 and allows additional tools to be implemented to promote work-life balance methods combining Group employees’ business needs with their personal and family needs.

The most significant new features included in the Agreement were:

  • the free transfer of holidays/leave/reduced working hours (“solidarity hours”) by every worker to fellow employees hired by the same employer to allow them to assist their underage children and/or spouse who, due to disability and/or serious illness (which must be certified and documented), require constant care;
  • the experimentation of the smart – remote working mode was extended to cover all of 2018 (for the same organisational structures already involved) and will be extended to other organisational structures by way of a subsequent agreement;
  • the services and agreements set up in Hera Group’s Welfare Plan to promote work/life balance were indicated.

Group agreements were also entered into on 23 April 2018 between Company Management and the National, Regional and Local Trade Unions and the Single Trade Union Representation regarding the reporting of the performance bonus profitability and productivity indicators for 2017 and the definition of the profitability and productivity indicators for 2018, in compliance with the provisions of the Supplementary Labour Agreement of 25 March 2017.

Again at Group level, a Memorandum of Understanding was signed in June with National Trade Unions regarding the 2018 Financed Training Plan and the 2018 Training Plan was presented to them, as provided for by the Industrial Relations Protocol.

A Memorandum of Understanding was signed between Company Management and National Trade Unions on 20 July 2018 regarding the introduction of the WFM system in a number of Group companies (Hera S.p.A., Inrete Distribuzione Energia, HERAtech, Marche Multiservizi, AcegasApsAmga and Hera Luce). This system aims to improve the company’s operating processes in terms of effectiveness and efficiency. It involves all running, maintenance, emergency response and user management activities, and is used by means of the devices installed on the vehicles and those supplied to the operating and technical personnel such as palmtops, tablets and smartphones. The system implements new mobile technologies on the above devices allowing real-time assignment and electronic reporting of on-field activities. These devices incorporate GPS navigation and satellite tracking systems that improve intervention coordination and effectiveness.

A Memorandum of Understanding was signed on 26 July 2018, after lengthy discussions with trade unions, between Company Management and National, Regional and Local Trade Unions and the Regional Coordination of the Single Trade Union Representation of Emilia Romagna, Friuli and Veneto, regarding the implementation of the “leaving home for the worksite” mode of operation for all Group personnel tasked with planned technical/operational and supporting activities in the waste management services, networks and plants areas. The company had already started using this mode of operation in April 2017. After many months, with the subsequent and above-mentioned trade union agreement, an implementing regulation was defined and shared with the trade unions.

On 21 November 2018, an agreement for the extension of the integrated Hera Group Welfare system was signed together with National, Regional and Local Trade Unions and with the Single Trade Union Representation. Specifically, the Parties confirmed a “Flexible Welfare Package” for the two-year period 2019 – 2020 for an overall amount of Euro 385/year. The aim was to align the Welfare Plan to the renewal of the Group’s Supplementary Labour Agreement.

Again in November, a Meeting Report was signed between Company Management and National, Regional and Local Trade Unions and the Single Trade Union Representation on Smart-Remote Working. Having acknowledged the overall positive response of this operating mode, both by the company and by workers, in terms of organisational efficiency, productivity, and work-life balance, the Parties agreed on its implementation to all professional families within the Group. Specifically, personnel meeting the requirements prescribed for remote working were involved, on a voluntary basis.

In the Emilia Romagna Area, the Regional Fp Cgil, Fit Cisl, Uiltrasporti Uil and Fiadel Trade Unions and the Single Trade Union Representation of Hera S.p.A. National Collective Labour Agreement for Waste Management Services entered into a Memorandum of Understanding, on 9 February 2018, to supersede the on-call system within Hera S.p.A. – Waste Management Department.

On the same date (9 February 2018), a Memorandum of Understanding was entered into between the Regional Fp Cgil, Fit Cisl, Uiltrasporti Uil and Fiadel Trade Unions and the Single Trade Union Representation of Uniflotte S.r.l. National Collective Labour Agreement for Waste Management Services, to introduce the new on-call system within Uniflotte S.r.l – Vehicles and Bins Management Emilia and Romagna in the areas of Bologna, Ferrara, Forlì-Cesena, Modena, Ravenna and Rimini. This new model allowed emergency calls made outside working hours to be handled more effectively.

On 19 March 2018, a Meeting Report was signed with the Single Trade Union Representation – National Collective Labour Agreement for the Electrical Sector of the Imola Area, which defines a new work schedule, meeting the company’s needs, for the staff of the Cogeneration Plant working on a H24 shift.

On 26 March 2018, a Meeting Report was signed with the Local Trade Unions of Modena – National Collective Labour Agreement for Waste Management Services, which defines a new afternoon work schedule, meeting the company’s needs, for staff using the sweepers in the Modena area.

On 16 April 2018, a Meeting Report was signed with the Local Trade Unions of Modena – National Collective Labour Agreement for Waste Management Services regarding application of the multi-period work schedule within Hera S.p.A – Waste Management Services Department – Modena area- Mountain Area. Specifically, without prejudice to the period-based division defined with a previous agreement, a change was introduced to the weekly work schedule of drivers, attendants and technicians in order to improve organisational management.

On 1 June 2018, the Regional Trade Unions – Waste Management Division and the Single Trade Union Representation of Hera S.p.A. – National Collective Labour Agreement for Waste Management Services entered into a Memorandum of Understanding for the installation of a GPS tracking system (called “Hergo Ambiente”) applied to the areas of Ravenna and Cesena of the Hera S.p.A. – Waste Management Services Department. This agreement was necessary to respond to the requests of the ATERSIR Technical Regulations regarding the assignment for the management of municipal and similar-to-municipal waste in Ravenna and Cesena. Specifically, the main new aspect requested by ATERSIR, and not set out in the previous agreements entered into with the trade unions, regarded the possibility to continuously view the position of the vehicle whenever requested by the operator.

On 11 June 2018, the Local Trade Unions of Bologna – Energy Division and the Single Trade Union Representation – National Collective Labour Agreement for Water and Gas of the Bologna area entered into a Memorandum of Understanding on the access control system to be installed at the unsupervised sewage-purification plants, located in the Bologna area. The system was introduced to monitor access to these sites following the ever-increasing need to acquire and produce – in the event of verification/objection to any anomalies by the control bodies – certain and undeniable information regarding access to the plants for their correct management/maintenance.

On 11 June 2018, the Local Trade Unions of Ferrara – Waste Management Division and the Single Trade Union Representation of Hera S.p.A. – National Collective Labour Agreement for Waste Management Services signed a Meeting Report regarding the variation to working hours for the personnel of Hera S.p.A.’s Waste Management Services Department in the Ferrara Area. This change was necessary as a result of the company’s new technical, production and organisational requirements.

On 14 June 2018, Inrete Distribuzione Energia S.p.A, the Local Trade Unions of Modena – Energy Division and the Single Trade Union Representation – National Collective Labour Agreement for the Electrical Sector of the Modena Area signed a Meeting Report to supersede the Electricity Emergency Response H16 shift. Together with the superseding of the H16 shift Emergency Response service, instead of introducing a daily schedule from Monday to Friday, the organisational on-call model was also reviewed. This re-organisation ensured overall greater technical and organisational efficiency.

During 2018, the shared examination procedures, provided for by law, were carried out with regard to:

  • the transfer from HERAtech Srl, to Inrete Distribuzione Energia SpA, of the company branch dealing with the electricity distribution inspection, quoting, design and work development activities. This transaction made it possible to concentrate in a single corporate structure all the electricity distribution quoting, design and construction activities in order to achieve greater overall effectiveness and higher operating efficiency with regard to on-field activities and on-call management.
  • the merger by incorporation of Amga Energia & Servizi S.r.l. into Hera Comm S.r.l.. This transaction, which is part of a broader project for the aggregation of sales companies throughout the country, allowed the marketing of Gas and Electricity to be incorporated in a single legal entity.
  • the partial and proportional demerger by incorporation of C.M.V. Energia&Impianti S.r.l. into Hera Comm S.r.l. involving the business branch relating to the sale of electricity and natural gas, including all electricity and gas customers. This transaction also allowed the above activities to be incorporated into a single legal entity, as well as to achieve both economies of scale and operational synergies. As part of this transaction, the application of remuneration consistent with second-level bargaining in effect in the Hera Group was also defined for the personnel of C.M.V. Energia&Impianti S.r.l..

On 3 April 2018 and on 18 July 2018, following the acquisition of the majority of the shares of Aliplast S.p.A. and Alimpet S.r.l. by the HERA Group, Trade Union Agreements regarding the definition of the Performance Bonus for 2018 and 2019, as well as recognition of the Hera Group Flexible Welfare Package, were entered into with Local Trade Unions and the Single Trade Union Representation.

During 2018, with the aim of integrating Acantho S.p.A. into the Group’s Trade Union Relations at the end of the two-year period 2018-2019, agreements were entered into between Acantho S.p.A. itself, the Local Trade Unions of Imola and Modena – Telecommunications Division, and the Single Trade Union Representation of Acantho S.p.A., regarding the renewal of the Performance Bonus, work/life balance and the implementation of the Smart-Remote Working operational mode.

On 10 October 2018, Hera Servizi Energia S.r.l and the Single Trade Union Representation entered into a Memorandum of Understanding concerning the installation of GPS navigation and satellite tracking on individual devices, already used by workers (smartphone, smartwatch, company computers), for exclusively organisational and safety reasons. Installing these systems made it possible to promptly detect any dangerous situations for the operators and subsequently organise response operations in the event of emergency situations.

On 17 October 2018, the Regional Fp Cgil, Fit Cisl, Uiltrasporti Uil and Fiadel Trade Unions and the Single Trade Union Representation of Uniflotte S.r.l – National Collective Labour Agreement for Waste Management Services entered into a Memorandum of Understanding regarding the variation to working hours for the personnel of Uniflotte S.r.l – Vehicles and Bins Management Emilia, assigned to the Bologna, Ferrara and Modena workshops. This operation ensured greater technical and organisational efficiency.

On 14 November 2018, the Local Trade Unions of Rimini and the Single Trade Union Representation – National Collective Labour Agreement for Water and Gas of the Rimini area signed a Meeting Report regarding introduction of a new on-call model, meeting the company’s organisational needs, within the Romagna Aqueduct – Rimini Area.

On 22 November 2018, in the Rimini area, the Local Trade Unions – Waste Management Division and the Single Trade Union Representation of Hera S.p.A. – National Collective Labour Agreement for Waste Management Services entered into a Memorandum of Understanding regarding a new multi-period work schedule for the personnel of Hera S.p.A.’s Waste Management Services Department working as Collection and Sweeping Assistant. This new schedule complies with the provisions of the National Collective Labour Agreement for Waste Management Services and allowed work organisation productivity to improve.

With regard to Herambiente S.p.A, on 11 June 2018, the Regional Fp Cgil, Fit Cisl, Uiltrasporti Uil and Fiadel Trade Unions and the Single Trade Union Representation signed a Meeting Report regarding the definition of new working hours, meeting the needs of personnel dealing with the management of the Chemical and Physical plants of Bologna, Modena and Lugo (Ravenna). In June and September, again with regard to working hours, the Local Trade Unions of Bologna – Waste Management and Chemical Divisions and the Single Trade Union Representation entered into three Memorandums of Understanding regarding a new work schedule for personnel dealing with the management of the Digestor in S. Agata Bolognese (Bologna). Specifically, in order to constantly monitor the plant start-up phase, the plant was temporarily manned on a continual basis, with H24 shifts, and an on-call service was implemented.

With regard to Waste Recycling S.p.A., on 13 December 2018, with a view to gradually standardising the salaries and regulatory conditions applied to all Waste Recycling S.p.A. personnel, the Local Fp Cgil Trade Union of Pisa and the Single Trade Union Representation of Waste Recycling S.p.A. entered into a Memorandum of Understanding regarding application of the UTILITALIA National Collective Labour Agreement – Waste Management Services to Waste Recycling S.p.A. personnel whose employment relationship is now regulated by the National Collective Labour Agreement for Road Haulage – Industry. In particular, when switching to the new National Collective Labour Agreement, for drivers transporting extra-municipal waste, given the specific nature of the tasks performed and in implementation of the derogation of the Shared Declaration of 18 June 2018 pursuant to art. 17 of the UTILITALIA National Collective Labour Agreement – Waste Management Services, the Parties agreed upon the following working hours:

  • limit for ordinary working hours: 47 hours/week;
  • maximum duration of a working week cannot exceed 58 hours, extended to 61 hours only if over a period of 6 months the average working hours do not exceed 58 hours/week;
  • all hours worked beyond the limit indicated under previous letter a) will be regarded as overtime;
  • the total number of overtime hours per capita is increased to 250 hours.

On the basis of the Hera Group Supplementary Labour Agreement of 25 May 2017, regarding the experimental establishment of a participatory system, the projects for the 2018 working groups were defined and relevant training was delivered, aimed at sharing the meaning of participation, between the representatives of Hera Group’s Company Management and the members of the Single Trade Union Representation.

The Hera Group continued to cooperate with employers’ associations by taking part in commissions and delegations to prepare the Electricity, Gas/Water and Waste Management Services National Collective Labour Agreements.

In the Marches Area, on 18 January 2018, an agreement was signed regarding “2018 closing of facilities”. It was agreed that the facilities would close for 4 days during 2018 in order to recover untaken holidays.

On 15 February 2018, a report was signed for the completion of the joint examination procedure required by art. 47 of Italian Law no. 428 of 29 December 1990, relating to the plan for the merger by incorporation of Megas Net Spa into Marche Multiservizi Spa.

On 1 June 2018, the “Training – Team Building Project” agreement was signed, involving 85 managers. The aim of the training project is to: stimulate participants to work in teams by making their skills available and helping them learn to identify and eliminate whatever is superfluous, to perceive the environment in all its complexity, to communicate, to cooperate, to choose and to influence, in order to reach the heart of things, actions and results.

On 8 November 2018, the “Training – Team Building Project” agreement was signed, involving 60 white-collar workers. The training project aims to merge and mix seemingly distant resources, materials and ideas: challenge, organisation, roles, communication and unexpected events management.

Open-ended contract workers that are members of unions (breakdown by trade union)
Qty 2016 2017 2018
CGIL 2,398 2,331 2,265
CISL 775 727 700
UIL 697 595 600
CISAL Federenergia 40 42 28
FIADEL 241 232 206
RDB 5 1 0
ADL 8 0 14
UGL 23 8 18
USB 10 12 3
FESICA CONFSAL 9 2 2
FEDERMANAGER 14 13 10
CIU MIDDLE MANAGERS 1 1 0
SNALV 6 8 6
CONFIAL 1 1 1
Basic confederation 1 1 1
Basic trade union 13 12 11
Total 4,242 4,007 3,865
Percentage of workforce as at 31/12 50% 48% 45%

Figures refer to 31 December and to Hera Spa, Hera Comm, Acantho, Asa, Hera Comm Marche, HERAtech, Inrete Distribuzione Energia, Fea, Herambiente, Waste Recycling, Aliplast Group, Hera Servizi Energia, Hera Trading, HASI, Uniflotte, Blu Ranton, AcegasApsAmga, AcegasApsAmga Servizi Energetici, Hera Luce and Marche Multiservizi.

45% of the Group’s open-ended contract workers are members of a union: the percentage value is around three points less than in 2017. In relation to the worker’s role, the rate of union membership of blue-collar workers (-5 percentage points), of white-collar workers (-4 percentage points) and of middle-managers (-2 percentage points) decreases.

Open-ended contract workers that are members of unions (breakdown by position)
% 2016 2017 2018
Middle managers 21% 22% 20%
White-collar workers 47% 45% 41%
Blue-collar workers 60% 61% 56%
Total 50% 48% 45%

Figures refer to 31 December and to Hera Spa, Hera Comm, Acantho, Asa, Hera Comm Marche, HERAtech, Inrete Distribuzione Energia, Fea, Herambiente, Waste Recycling, Aliplast Group, Hera Servizi Energia, Hera Trading, HASI, Uniflotte, Blu Ranton, AcegasApsAmga, AcegasApsAmga Servizi Energetici, Hera Luce and Marche Multiservizi.

Strikes (hours)
Hours 2016 2017 2018
Total time on strike (hours) 13,682 14,204 8,324
Time on strike (per capita) 1.7 1.7 1,0

The data, at 31 December, apply to the following companies: Hera Spa, Acantho, AcegasApsAmga, Fea, Herambiente, Herambiente Servizi Industriali, HERAtech, Hestambiente, Hera Comm, Hera Luce, Hera Trading, Inrete Distribuzione Energia, Marche Multiservizi, AcegasApsAmga Servizi Energetici, Uniflotte, Waste Recycling. The hours worked are calculated net of overtime hours for recovery.

An 8-hour national strike was announced in 2018 by Filctem – Cgil, Femca, Flaei – Cisl, and Uiltec – Uil following the application of article 177, paragraph 1, of the so-called Tender Code, as well as in respect of the integrated water service reform and reactivation of the Geothermal Production incentives.

An 8-hour strike was also announced by the Local CGIL of Modena for the mobilisation of various topics: pension, work and welfare.

Further two strikes were announced by national independent trade unions, for overall 16 hours, regarding political, economic and social issues.

Litigation with the workforce
No. 2016 2017 2018
Litigation pending at the close of the year 34 32 30

 

As at 31 December 2018, 30 cases of litigation were pending. In 2017, 15 cases were initiated.

In 2018, 238 disciplinary measures were taken against Group employees, in compliance with applicable national labour agreements: they involved oral or written reprimands (83 cases), withholdings on salary and temporary suspensions from work (67 cases). In 15 cases, it was necessary to resort to termination, 1 with notice and 14 without notice.