employees with permanent contracts
million euro
used by employees with Hextra,
the company’s welfare plan
(with 98.5% of employees adhering)
variable retribution
of middle and senior management
depending on sustainability, 17%
on hsared value

Occupational safety in the main Italian utility companies

In a comparative analysis between the main Italian utilities, Utilitatis considered frequency index of accidents lasting more than three days: Hera ranks second among the 6 multi-utilities taken into consideration. In 2018, Utilitalia published its first sustainability report which summarises the environmental performance of 127 Italian utility companies: Hera’s 2017 result (17.1) is 49% lower than the average of the utilities considered (equal to 33.7).

Source: Utilitatis, Sustainability Benchmarking 2018; Utilitalia – 2017 Sustainability Report

Accident frequency index (by blu-collar workers)
  2016 2017 2018
Total 34.9 38.2 29.2
Of which grid services 22.2 26.1 26.4
Of which waste management services 50.9 55.1 43.3

Data refer to Hera Spa, AcegasApsAmga and Marche Multiservizi.

Accident indices are higher for workers, since they are more at risk of accidents occurring given the nature of the activities they perform. With regard to blue-collar workers, waste management services show a higher frequency index compared to other services (43.3) but have dropped compared to 2017 (-21.3%).

Accident indexes of some subsidiaries (2018)
  AcegasApsAmga Group Herambiente Group Marche Multiservizi Hera Comm Uniflotte
Frequency index 11.9 20.3 34.4 10.0 30.3
Severity index 0.54 0.60 1.00 0.15 1.17
Rate index 2.0 3.4 5.1 1.5 4.9
Workforce 1,704 1,366 571 739 122


Regarding accidents in Hera Group companies included in the scope of consolidation, some improvements may be seen in the accident frequency indices for companies such as AcegasApsAmga Spa (from 24.8 to 12.8) and Herambiente (from 22.3 to 20.3).

A key topic for the purpose of preventing accidents and improving workplace health and safety conditions is the ability to report, collect and analyse accidents and near misses. Near misses are accidental events that could have potentially generated an accident. Their correct analysis and examination prevents the occurrence of accidents. The Hera Group places great emphasis on correctly reporting, analysing and examining near misses. The trend of near misses is monitored on a monthly basis to check compliance with the specific objectives assigned to the various departments and business units.

The data apply to the following companies: Hera Spa, AcegasApsAmga, Fea, Hera Comm, Hera Luce, Herambiente, Inrete Distribuzione, HERAtech, Marche Multiservizi, AcegasApsAmga Servizi Energetici, Uniflotte and Waste Recycling.

In 2018, the ratio between near misses reported and accidents that occurred for Hera Group’s scope of reporting was 308%. The indicator shows a constant rise. Of note in the Group’s overall result are the results achieved by Hera Spa (204%), AcegasApsAmga (465%) and Herambiente (811%). The level of accidents reported in Marche Multiservizi reached 74%.

The main types of near misses analysed by the prevention and protection service regarded road accidents, falling or slipping to the ground, collisions and crushing. In 30% of cases, the analysis of the events allowed specific corrective actions to be implemented aimed at eliminating the causes that generated the event.

During 2018, training and safety information activities (in compliance with the State-Regions agreement) directed towards the entire workforce continued. Several hands-on training activities were carried out for Hera personnel at the dedicated structure set up in Imola (hands-on training on access and work in confined spaces, fire-fighting, work at height and work in the presence of moving vehicles). More specifically, 54 training activities were organised at the training site in 2018, involving around 900 Hera Group workers for a total of 5,239 hours.

Again during 2018, the new training procedure for Hera Spa safety supervisors, which had been planned and tested during 2015, was further developed. The new training module which involved around 350 supervisors provided important experience-based knowledge aimed at strengthening occupational safety culture and awareness, and enhancing safety communication and leadership skills.

A communication, awareness-raising and training initiative was launched in 2018 on road safety issues (Guido come Vivo, involving around 1,600 individuals). This project will be further implemented over the following years. A new road risk assessment strategy was also set up on the basis of the European project PRAISE of the European Transport Safety Council. The Project involved the Risk management and insurance department of Hera SpA (for sharing the purposes and events database) and of Uniflotte (for corporate vehicle management).

The new organisational model adopted for managing emergencies in corporate sites (e.g. fire safety, first aid) was consolidated during 2018. The project optimised the entire operational flow (Emergency Plan preparation, emergency management simulation) and also ensured a smooth approach in all areas managed. All the emergency drills were carried out as scheduled.

During 2018, a tender was also planned and completed to entrust the health surveillance process to a single Group supplier.

The “Healthy lifestyles” project, which was launched for promoting healthy behaviour by Hera Group employees, identified the area of action: promotion of healthy diets and fight against smoking. The healthy diet project was launched in 2014 by awarding the tender for the company canteen and organising a number of meetings with the canteen provider aimed at planning and gathering information on the dietary lifestyles of Hera’s workforce. This was achieved through a survey on the company workforce’s eating habits and lifestyles. Specific information activities regarding healthy diets for employees were started over the following years. A nutritionist was available on the company premises on certain days and upon appointment. The installation of information banner stands and monitors in the canteens continued. Furthermore, a specific information section was included in the corporate portal and made available to all workers. This section allows workers to view the weekly menus, ask for personalised diets (in case of ascertained food allergies or intolerances), set up personalised nutrition counselling and receive health advice. Following the feasibility study and design of a specific initiative for the entire workforce, regarding the fight against smoking, implementation was postponed based on the priorities of the improvement projects in progress.

For future years, in compliance with the indications set out in the Group’s Business Plan and with the health and safety improvement actions both implemented and scheduled, a further reduction in the accident indices and an increase in the near misses reported by the employees are envisaged.

It should be noted that dialogue is underway in the Hera Group among the Group’s Prevention and Protection Services; the aim is to stabilise accident analysis scopes, to make accident analysis activities uniform, to share significant event analyses and to identify common prevention and protection strategies based on the Risk Assessment and accident analysis results.