96.2%
employees with permanent contracts
4.2
million euro
used by employees with Hextra,
the company’s welfare plan
(with 98.5% of employees adhering)
30%
variable retribution
of middle and senior management
depending on sustainability, 17%
on hsared value

Health and Safety

Ever since its establishment, prevention and safety at work have been among Hera’s founding principles; improving conduct and strengthening corporate awareness at all organisational levels towards health and safety is an ongoing target for the Group.

Preventing and minimising health and safety risks is one of the commitments of the Hera Group’s Policy that is inspired by the values for sustainable development expressed in the 2030 UN Agenda.

Working to make the workplace safer and healthier is essential to improve quality and working conditions, but also to promote the Group’s competitiveness.

Throughout these years, various occupational health and safety projects have been implemented, especially with regard to the culture of safety and to risk awareness. These initiatives – together with ongoing training and coaching of staff, specific actions for the improvement of vehicles and equipment, and timely analysis and investigation of accidents and near misses – have allowed us to achieve important results. The specific indicators, reported below and illustrated, are a tangible sign of the improvements attained by the Group in this important field.

Accident indices
  2016 2017 2018
Frequency index 17.8 17.1 15.7
of which for ongoing accidents 4.0 3.3 4.1
Severity index 0.56 1.04 0.52
Rate index 2.9 2.8 2.6
Average accident duration (days) 31.0 62.2 32.9
Number of accidents 226 240 223
of which for ongoing accidents 51 48 58

The frequency index is the number of accidents per million hours worked. The severity index is the number of days of absence per accident divided by thousands of hours worked. The rate index is obtained by dividing the number of accidents by the number of workers, multiplied by 100. The data referring to accidents reported to INAIL which lasted more than three days were considered.
The 2016 figures do not include the following companies: Acantho, Hera Trading, Hera Servizi Energia, Hera Comm Marche, Amga Energia & Servizi, Aliplast, Hestambiente, Herambiente Servizi Industriali, ASA, Sinergie, Amga Calore & Impianti, Aresgas.

The accident frequency index at Group level further improved compared to the previous years (-8.2% compared to the previous year). The positive result obtained by the AcegasApsAmga Group (frequency index of 11.9 in 2018, down 42% compared to the previous year) improved the Group’s overall figure. If we consider accidents lasting less than 3 days (39 in 2018), the frequency index drops to 18.4 (-4.7% compared to the previous year, on a like-for-like basis).

The overall number of accidents for the Hera Group declined further (-12% compared to 2017). The number of days of absence due to accidents in 2018 was 1% lower than 2017 (net of the 2017 fatal accident). Accidents suffered by women in the Group perimeter amount to around 15%. This result is better compared to the percentage of female employees in the company and is partly due to the fact that the majority of blue-collar jobs are carried out by men.

The number of ongoing accidents (while travelling to/from work) accounted for 26% of the total, dropping in absolute terms and as a percentage compared to the figure of the previous year. In 2018, the number of days of absence due to accidents attributable to ongoing accidents (while travelling to/from work) accounts for 21% of the total days of absence. The perimeters most affected are Herambiente (33.3% of the total) and Hera (30% of the total); in Marche Multiservizi they account for 12.9% while the percentage is marginal for the AcegasApsAmga perimeter: 5.8%.

If we analyse the single accidents that occurred during 2018, there were no critical situations as regards how they occurred or their consequences. The only relevant case in Hera SpA was an accident that occurred to a blue-collar worker in the Water Department who was hit by a car while working in the middle of the road. Slipping and ongoing accidents are the two main causes of accidents.

With regard to the mortal accident that occurred at the incinerator of Bologna in December 2010, following the request for committal to trial of a Hera Spa employee, a Frullo Energia Ambiente employee and a Herambiente employee notified in January 2014, the judge acquitted all three defendants of the crime charged by way of judgement of 24 October 2014 “since the fact does not constitute an offence”. In October 2015, the public prosecutor challenged the decision: the hearing has not yet been set.

With regard to the mortal accident in 2009 that occurred at the waste-to-energy plant of Forlì, following the committal to trial of three Hera Spa employees and one Herambiente employee, the preliminary hearing was held on 3 April 2014. At the hearings of 13 May and 30 May 2016, the witnesses and experts were examined. On 31 March 2017, the judge ordered the conviction of the defendants granting suspension of the sentence. On 28 June 2017, the convicted employees filed an appeal against the first instance ruling. The date of the hearing is yet to be scheduled.

Italian legislation (Italian Leg. Decree 81/2008) requires that workers be represented by Workers’ Safety Representatives. There are 72 Workers’ Safety Representatives in the Hera Group, covering 98% of the Group’s total employees. The Workers’ Safety Representatives (WSR) are individuals chosen by the employees of a company according to the procedures established by law, who are required to monitor compliance with the rules on workers’ safety. Their task is to liaison with the employer, in order to report any non-compliance with the rules on health and safety and potential risks. With regard to suppliers, periodic checks on health and safety at work are carried out as set out in internal procedures.