375
million euro
shared value Ebitda,
36% of total Ebitda
(+14% over 2017)
184
million euro
shared value investments,
40% of total investments
71/100
customer satisfaction
our annual survey confirms the high
quality of Group services
Financial data
2005 2015 2016 2017

Value added (in millions of Euro)

722.1

 

1,454.1

1,480.7

1,540.8

Shared value EBITDA (millions of Euro)

 

300

329

375

Shared value EBITDA (% of total)

 

33%

33%

36%

Shared value investments (millions of Euro)

 

198.5

184.0

Shared value investments (% of total)

 

41%

40%

 

Smart use of energy
2005 2015 2016 2017

Energy consumption reduction compared to 2013

 

 

2.6%

3.6%

4.4%

Portion of energy produced from renewable sources (incl. waste-to-energy at 51%)

25.2%

 

31.3%

30.3%

30.4%

Portion of energy produced from renewable sources (incl. waste-to-energy at 51%) and cogeneration

50.8%

 

68.7%

67.5%

65.4%

Carbon footprint for energy production (kg/MWh)

 

531

498

482

 

Efficient use of resources
2005 2015 2016 2017

Separate waste collection

28.9%

 

56.6%

57.7%

62.5%

Kilos of separate waste collection per capita

199

 

367

378

410

Portion of municipal waste collected for disposal via landfill (% total collected solid waste)

37.3%**

 

7.6%

7.0%

4.5%

Quality of purified water vs. regulations (real concentrations/regulations: optimal value <100%)

 

42.1%

39.0%

33.2%

Non-invoiced water (physical and administrative losses from the domestic aqueduct): m3/km of network/day

 

10.0***

10.2

 

Innovation and contribution to development
2005 2015 2016 2017

Waste-to-energy plant emission levels vs. regulations (real concentrations/regulations: optimal value <100%)

22.4%

 

14.1%

14.4%

13.8%

Vehicles using low environmental impact fuels (methane, LPG, electric powered) (% of total)

9.2%

 

21.0%

22.1%

22.8%

Open-ended contract employees (average annual % of total workforce)

95.5%

 

97.0%

96.8%

96.2%

Value of supplies from local suppliers (% of total)

62%**

 

69%

66%

69%

Number environmental education programme students

33,505

 

96,034

99,482

106,547

 

Bases and organisational levers
2005 2015 2016 2017

Total return for shareholders since listing (%)

94.2%

 

158.5%

225.0%

212.1%

Training hours (average, per capita)

18.5

 

29.3

28.6

29.8

Workforce attending at least one training course (%)

82.2%

 

98.1%

97.0%

99.4%

Accident frequency index (number of accidents/hours worked x 1,000,000)

49.6

 

17.8

17.1

15.7

Internal climate index (score 0-100)

50

 

64

Index of customer satisfaction for residential customers (score 0-100)

67

 

70*

70*

71*

Compliance with AEEGSI and Service Charter quality standards (gas. electricity, integrated water service, district heating)

94.7%

 

99.8%

99.8%

99.6%

Emergency gas services: percentage of calls with intervention within 60 minutes

94.7%

 

97.5%

96.2%

96.7%

Average call centre response time for residential customers (seconds, with the exclusion of IVR)

70.2

 

40

34

36

Average branch operator waiting time (minutes)

26.9

 

12.3

10.6

9.6

Adjudications adopting the economically most advantageous bid method (% of total)

 

26

25

32

Including AcegasApsAmga since 2013 except as expressly stated
*Excluding Marche Multisevizi
**2007 data
***recalculated using the Arera calculation method