375
million euro
shared value Ebitda,
36% of total Ebitda
(+14% over 2017)
184
million euro
shared value investments,
40% of total investments
71/100
customer satisfaction
our annual survey confirms the high
quality of Group services

What shared value and prospects mean to Hera

In their famous article of 2011, Porter and Kramer state that companies can create shared value with policies and practices that strengthen the company’s competitiveness, while responding to the needs of the communities in which it operates and to society’s challenges. Hera’s multi-utility activities are, by nature, highly integrated with the social and economic fabric of the local community and, since benefiting from a ten-year long integration of prospective sustainability within the Group’s strategy, may already report a significant portion of shared value expressed through services, activities geared towards the local area and industrial projects. The valuation with regard to the EBITDA reported for the year is the portion of industrial income directly attributable to the Group’s activities, related to the total economic value distributed to stakeholders throughout the areas, and detailed in the relevant section in this Report.

EBITDA from “shared value”