375
million euro
shared value Ebitda,
36% of total Ebitda
(+14% over 2017)
184
million euro
shared value investments,
40% of total investments
71/100
customer satisfaction
our annual survey confirms the high
quality of Group services

Hera’s growth has developed with a strong focus on the aspects of sustainability with regard to regulated services (distribution of gas and electricity, water service and waste collection) and services managed according to free market criteria (hazardous waste disposal, sale of gas and electricity). Development was balanced across the sectors, confirming that Hera is strongly rooted to the local area and that it places quality at the core of the services it manages.

Services provided
 

Energy services

Sale and distribution of gas and electricity, district heating, heat management and public lighting

Integrated water service

Civil and industrial water system, sewerage and purificatione

Waste management services

Collection, recovery, treatment and disposal of urban and special waste

Customers

Gas: 1.5 million

Electricity: 1 million

District Heating: 12 thousand

Water: 1.4 million  
Municipalities served

Gas distribution: 259

Electricity distribution: 26

District heating: 16

Public lighting: 165

Aqueduct: 230

Sewerage and purification: 231

Waste collection: 174
Residents served 3.6 million 3.6 million 3.1 million
Volumes

Gas sold: 6.2 billion cubic metres

Electricity sold: 11.9 TWh

Water sold: 291.1 million cubic metres

Waste collected: 2.0 million tonnes

Waste disposed of: 7.3 million tonnes

 

Customers and municipalities served in the local areas (regulated services)
Local area Company Energy services Water services Waste management services At least one service
Bologna Area Hera 815 thousand (94%) 857 thousand (100%) 703 thousand (81%) 857 thousand (99%)
Ferrara Area Hera 195 thousand (56%) 249 thousand (72%) 132 thousand (38%) 297 thousand (86%)
Forlì-Cesena Area Hera 326 thousand (83%) 394 thousand (100%) 213 thousand (54%) 394 thousand (100%)
Imola-Faenza Area Hera 195 thousand (76%) 257 thousand (100%) 257 thousand (100%) 257 thousand (100%)
Modena Area Hera 475 thousand (68%) 467 thousand (67%) 496 thousand (71%) 499 thousand 71%)
Padua Area AcegasApsAmga 328 thousand (35%) 300 thousand (32%) 266 thousand (28%) 418 thousand (45%)
Pesaro-Urbino Area Marche Multiservizi 254 thousand (63%) 280 thousand (69%) 268 thousand (66%) 326 thousand (81%)
Ravenna Area Hera 240 thousand (87%) 277 thousand (100%) 277 thousand (100%) 277 thousand (100%)
Rimini Area Hera 35 thousand (10%) 337 thousand (100%) 320 thousand (95%) 337 thousand (100%)
Trieste Area AcegasApsAmga 222 thousand (94%) 235 thousand (100%) 204 thousand (87%) 235 thousand (100%)
Udine, Gorizia and Pordenone Area AcegasApsAmga 494 thousand (72%) 494 thousand (72%)
Hera Group   3.6 million (66%), 263 municipalities 3.7 million (77%), 231 municipalities 3.1 million (66%), 174 municipalities 4.4 million, (80%), 349 municipalities

Number of municipalities, residents and percentage of total residents in the province or the local area (as at 1 January 2018, source: Istat) in which Hera manages at least one energy service (distribution of gas, electricity or district heating), water service (aqueduct, sewage or purification) and waste management service (separate or non-separate waste collection, or sweeping). The local area of Imola-Faenza includes three municipalities belonging to the Province of Florence in which Hera manages energy, water and waste management services. The Padua area includes one municipality from the Province of Venice in which AcegasApsAmga manages water services. The area of Pesaro-Urbino includes six municipalities belonging to the Province of Ancona in which Marche Multiservizi manages the waste management services.