the induced employment generated
by Hera in 2018
million euro
for innovation and digitalisation,
22 projects in smart city, circular
economy and data analytics
reused soil
in projects implemented in 2018

The tariffs for families facing financial and physical hardship

Social Bonuses are aids that reduce the expense sustained by residential customers, for the electricity and gas they use. Residential customers with an ISEE indicator of no more than Euro 8,107.5 are entitled to the reduction, or in the case of families with more than 3 dependent children, not more than Euro 20,000, as defined by the Government in Ministerial Decree of 28/12/2007.

The Electricity Bonus was designed to provide savings on the annual electricity expenditure for two types of households: those experiencing economic hardship and those where a person lives in serious health conditions and is kept alive by household electromedical equipment. For families facing financial hardship, the Electricity Bonus provides savings ranging from Euro 112 to 165, while for families facing physical hardship, it provides savings of Euro 173 to 620.

The amounts of the Gas Bonuses are determined differently depending on the climate areas. They provide savings ranging from Euro 31 to Euro 266.

Gas and electricity bonuses issued
  2016 2017 2018
Number of bonuses issued 55,942 57,702 65,305
Value of bonuses issued (thousands of Euro) 4,995 5,255 6,471


In 2018, Gas and Electricity Bonuses issued to Hera Group customers amounted to 65,305 (+23.1% compared to 2017) for a total of over Euro 6 million. As regards Hera Comm on its own, 55,778 disbursements were made for bonuses, for a total of around Euro 5.5 million (+22.9% compared to 2017).

As far as the water service is concerned, Resolution ARERA 897/2017 of 21 December 2017, established the Social Water Bonus from 1/1/2018 to supply water to residential users in conditions of economic and social hardship (ISEE indicator not exceeding Euro 8,107.50 for families with a maximum of 3 dependent children, or not exceeding Euro 20,000 for large families). For the year 2018 alone, applications for admission to the social water bonus could be submitted from 1 July 2018 to the municipalities of residence or to the tax assistance centres designated by the municipalities themselves, which, after verifying eligibility, submit the names of those entitled to receive the bonus to the Water Service Manager. When fully operational, applications for admission to compensation for water supply must be submitted together with the applications for the social bonus for electricity and/or gas and will be valid for 12 months with the possibility of renewal within the month preceding the expiry of the aid. As an exception, for 2018, affected users were paid a one-off compensatory component equal to the share of the social bonus they would have received if they had been able to submit their application on 1 January 2018.

In the service areas of Hera SpA and AcegasApsAmga, the first disbursements will be made in early 2019.

In Hera SpA’s service area, ATERSIR has established an additional bonus for the supply of water as a further protection measure (Resolution CAMB 45/2018).

In Pesaro and Urbino, a facility has been provided for households of more than 4 people, by doubling of the consumption brackets, upon request at a customer desk of Marche Multiservizi.

In addition, from 2018, AcegasApsAmga plans to apply the tariff methods contained in the Consolidated Act of Water Service Fees (Resolution 665 /2017 -TICSI), which defines a per capita tariff structure for resident household use, and the Social Water Service Bonus to support families in conditions of financial and social hardship, as already done in the energy sectors.

Regarding waste management services, a total or partial exemption from the payment of Tari or quantity-based tariff may be granted in favour of subjects facing conditions of serious social and welfare hardship. The municipalities allocate the funds for these benefits according to the income of the applicants. In some areas of Emilia-Romagna, discounts apply to individuals living alone that are affected by over 60% of permanent invalidity.