8,120
workers
the induced employment generated
by Hera in 2018
62.4
million euro
for innovation and digitalisation,
22 projects in smart city, circular
economy and data analytics
68%
reused soil
in projects implemented in 2018

Hera Group’s employment impact is also due to concrete actions of social responsibility in tenders, which the Group continued to implement in 2018, so as to effectively implement social responsibility in tenders on a consistent basis with the standards expressed in the Group’s Code of Ethics and with the matters required by the SA 8000-compliant management system on attention towards the work conditions in the supply chain.

As for 2017, again in 2018 we applied the Memorandum of Understanding regarding tenders, entered into on 26 October 2016, by the Hera Group and the National Trade Union Organizations. In addition to specifying the sectorial National Collective Labour Agreement to apply to the main business sectors, the Procurement Protocol also governs aspects related to employment continuity, requiring application of the social clause, of “voluntary” application (i.e. when not directly due to the specific NCLA), in particular in the area of regulated and labour-intensive sectors, in labour contracts and services relating to activities after first intervention on networks and services related to the management of the relationship with the final customer (meter reading and auxiliary metering activities), for new contracts for services that have been already outsourced.

This social clause requires the new contractor must make a job offer that is consistent with the overall conditions in force at the time of the contract change such as retribution, professional requirements and duration of the contract to the personnel that is employed on a permanent basis and employed directly and mainly in the activities covered by the contract in force at the operator leaving the company in the period of 90 days prior to the start of the new management. In all the other cases of takeover of tenders, a prior meeting must take place among the outgoing contractor, the new contractor and the local trade unions to assess any possible solution to safeguard employment.

The most important tenders to which the Procurement Protocol rules described above were applied were the following 23 (of which 2 for AcegasApsAmga):

Type

Description

Legal entity

Amount (Euro million)

Duration (years)

NATIONAL COLLECTIVE LABOUR AGREEMENT

Clause

Negotiated procedure

Emergency services and scheduled maintenance work

Hera S.p.A.

77

2

Construction

Voluntary social clause

Negotiated procedure

Support for emergency services and scheduled maintenance work

Inrete Distribuzione Energia S.p.A.

34.7

2

Construction

Voluntary social clause

Negotiated procedure

Specialist mechanical maintenance on plants

Hera Group

30.7

4

Metalworking

Social clause

Negotiated procedure

Specialist mechanical maintenance on plants

Hera Group

17.8

4

Construction

Social clause

Negotiated procedure

Massive replacement and enrolment/affiliation on gas meters

Inrete Distribuzione Energia S.p.A.

16

2

Gas Water

Voluntary social clause

Negotiated procedure

Specialist electrical maintenance to be carried out in the plants

Hera Group

15

4

Metalworking

Social clause

Negotiated procedure

Back office services for management of complaints

Hera Group

14.2

2

National Collective Labour Agreement for the sector

Social clause

Negotiated procedure

Company canteen replacement service using the employee’s company badge or on presentation of meal vouchers on paper

Hera Group

14

5

National Collective Labour Agreement for the sector

Social clause

Negotiated procedure

Rental, washing and sanitizing of clothing

Hera Group

7.1

6

National Collective Labour Agreement for the sector

Social clause

Restricted procedure

Electrical and electro-instrumental industrial maintenance on waste-to-energy plants and other waste treatment plants

Herambiente S.p.A.

7

2

Metalworking

Social clause

Negotiated procedure

Auxiliary activities on gas (methane/LPG), water (drinking water/industrial aqueduct) and heat (district heating) meters

Hera S.p.A.

6.3

3

Gas Water

Voluntary social clause

Negotiated procedure

Operating leasing of personal computers and related accessories

Hera Group

5

3

National Collective Labour Agreement for the sector

Social clause

Open procedure tender

Analysis services for laboratories

Hera Group

4.5

4

Chemical industry

Social clause

Restricted procedure

Waste recovery and mechanical/manual selection at the Granarolo dell’Emilia (BO) plant

Herambiente S.p.A.

4

2

National Collective Labour Agreement for the sector

Social clause

Negotiated procedure

Health supervision services and appointment of company physicians

Hera Group

3.6

4

National Collective Labour Agreement for the sector

Social clause

Restricted procedure

Operating activities for waste handling, screening and processing

At the Rimini plant:

Herambiente S.p.A.

3

3

National Collective Labour Agreement for the sector

Social clause

Restricted procedure

Material handling activities and operation of the Ravenna landfill

Herambiente S.p.A.

2.8

2

FISE Assoambiente

Social clause

Negotiated procedure

Fleet Management service for all workstations

AcegasApsAmga S.p.A.

2.8

3

communication, IT and innovative services National Collective Labour Agreement

Social clause

Restricted procedure

Door-to-door collection service in artisan, industrial and forensic areas in the municipality of Ferrara

Hera S.p.A.

2.4

1.5

FISE Assoambiente

Social clause

Open procedure tender

Hidden water leaks detection service

Hera Group

2.1

4

National Collective Labour Agreement for the sector

Social clause

Negotiated procedure

Service for the maintenance of laboratory equipment

Hera Group

1.6

4

National Collective Labour Agreement for the sector

Social clause

Restricted procedure

Operating activities for handling, crushing, screening and processing waste at the Ozzano dell’Emilia (BO) plant

Hera S.p.A.

1.2

2

National Collective Labour Agreement for the sector

Social clause

Private tender

Washing service of vehicles and dumpsters of the company fleet of Padua

AcegasApsAmga S.p.A.

0.4

2

National Collective Labour Agreement for the sector

Social clause

 

It is hereby also pointed out that in the following tenders a clause limiting the discount percentage was also introduced, worded as follows “having taken into account the technical singularities subject to the tender and the economic analysis which underlies the price items which make up the unit price list under tender, the contracting body deems that reductions of the tender base higher than 25% may present critical elements of sustainability and reductions higher than 30% may be difficult to accept”:

  • tender for emergency response and scheduled maintenance work, network redevelopment, connections and accessory services in water and sewage mains in the area served by Hera S.p.A.;
  • tender for the annual services supporting emergency response and scheduled maintenance work, network extension, connections and accessory services in the gas and district heating commodity sectors in the area managed by Inrete Distribuzione Energia SpA;
  • tender for the auxiliary services on gas (natural gas/LPG), water (drinking water/industrial aqueduct) and heat (district heating) meters and any other product sectors, in the Romagna area;
  • tender for the massive replacement and enrolment/affiliation service on the gas meters related to the services provided by Inrete Distribuzione Energia S.p.A.;
  • tender for specialist building maintenance work to be carried out at the plants operated by the Hera Group and used to provide the Integrated Water Service;
  • tender for specialist mechanical maintenance work to be carried out at the plants operated by the Hera Group and used to carry out the Integrated Water Service;
  • tender for specialist electrical maintenance work to be carried out at the plants operated by the Hera Group and used to carry out the Integrated Water Service;
  • tender for specialist building maintenance work to be carried out at energy plants;
  • tender for specialist mechanical maintenance work to be carried out at energy plants.

In 2018 we maintained, in the standard specifications for the work and services categories used in the tender procedures, both the clause that requires requesting authorization to use temporary manpower, and the clause that prohibits using accessory work services (so-called vouchers) under contracts for works or services.

Lastly, it should be noted that in 2018 a new Operating Instruction was issued regarding the verification of tax payment regularity. As part of its corporate social responsibility, the Hera Group attributes a value to the automated and centralised method used for verification of tax payment regularity that, in addition to ensuring the application of the regulations, identifies and implements a checking and auditing process that responsibly involves the company’s entire supply chain involved in the management of supplies, so as to make this control even more systematic and widespread.