Bulky waste is waste that due to its type, size and weight, cannot be disposed of in the bins provided for municipal waste. Hera currently offers a number of options to dispose of bulky waste and large appliances, giving users the possibility of sending objects in good condition to be reused, preventing the production of waste or by sending them to the correct recovery or disposal flow:
- donating the item to the non-profit organisations involved in the “Change the Ending” project: if the item can be re-used, its user can donate it for reuse through one of the participating non-profit organisations. Non-profit organisations may collect bulky waste free of charge at its facility or at the user’s home, to give it a new life and use it for charity. Since 2018, in the Ferrara area, and since 2019 in Ravenna and Modena, citizens can also take their reusable goods to give to non-profit organisations to drop-off points, dropping them off at the “Reuse area”;
- disposing of the item at drop-off points (Separate Waste Collection Centres): if the bulky goods are not reusable, they can be delivered to the nearest drop-off point using the extensive network of drop-off points located throughout the service area;
- using the home collection service provided by Hera: if the item is not reusable and the customer cannot take it to a drop-off point, they can call the call centre to schedule free bulky waste at-home collection.
In 2019, these types of waste amounted to 3.5% of the total waste collected and to 5.8% of separate waste collection, in line with the previous year. Improving on the previous year (+18%), 128 thousand bulky waste collection requests were made in Hera Spa’s service area. Including the waste disposed of at separate waste collection centres and the waste dumped without notification, over 55,000 tonnes were collected, up compared to 2018. The number of bulky waste collection requests increased, in line with previous years, due to greater use of dedicated collection services and a greater number of reports for this type of waste, largely linked to a better usability of the channels to contact Hera and a greater appreciation of the cityscape.
In 2019, in the Triveneto area, bookings increased for bulky waste at-home collection. In Padua, the increase was +16% while in Trieste it was +26%. Note that in both areas a dedicated service is provided for the collection of abandoned bulky waste.