The reporting process

In addition to the previously listed guidelines, the report was drawn up in compliance with a specific Group internal procedure issued in 2012, already updated in 2015 and currently being further updated. This procedure describes the activities required for planning, achieving, approving, disclosing and presenting the report, the associated roles and responsibilities.

The social and environmental sustainability objectives set out in this report were defined with reference to the planning and control instruments used by the Group: 2018-2022 Business Plan, 2019 budget and 2019 balanced scorecard. These interconnected instruments contain sustainability objectives which have an impact on stakeholders. In particular, the Business Plan includes sustainability-related indicators for which quantitative targets have been defined.

The collation and the consolidation of the information and data presented in the report took place, for the first year, by means of the use of dedicated software: the data and the information for 2018 were directly input via the software by the contact individuals and were subsequently validated by the designated managers in the internal procedure.

Any changes in calculations compared to previous years are suitably indicated in a note accompanying the tables.