The key numbers of shared value


Smart use of energy

Efficient use of resources

Innovation and contribution to development

Energy efficiency for households and business

of customers with energy efficiency serivces.


customers under the Pacchetto Natura rate plan use energy 100% from renewable sources


Emissions avoided
5 thousand tonnes of CO2

avoided thanks to 16 energy efficiency measures in the area since 2007


separate waste collection, of which 82% recycled*
1% of municipal waste in landfills


69 tonnes

of bulky waste collected and re-used


Wastewater Treatment

of urban areas >2,000 pe have achieved compliance 58% of urban areas <2,000 pe (100% by 2021)


photo-reporting from citizens to improve urban décor with the Rifiutologo app



employees in the Rimini area
and 19 hires in 2018


Social inclusion
Euro 3 million

value of bills paid in instalments, 2 thousand households involved

* Excluding green waste

CSV Investments

CSV Case Study


Rimini Seawater Protection Plan

Created in 2014 to eliminate swimming bans and reduce by 90% the polluting impact of rainwater discharged into the sea, and supplemented by 3 measures to ensure flood safety, the Plan includes 14 measures, 7 of which were completed by the end of 2018. We freed over 3 km of beach from swimming bans, set to increase to 4 at end of 2019

More separate waste collection with quantity-based tariff;

In Cattolica, Coriano and Misano Adriatico, in order to start applying the quantity-based tariff that measures the quantities of waste disposed of, new systems have been introduced for collection of street waste bins, which can be accessed with a special card or door-to-door with containers or bags equipped with tags. Over 50 thousand residents are involved (16% of the total)

Over 3,000 people for recovery of cooking oil

The campaign to increase the collection of used cooking oil, for which 50 additional road containers were added, involved more than 3,000 people in 14 public meetings. Thanks to an agreement between Hera and Eni, the oil is transformed into biofuel and will power part of our company’s fleet.


The bases and the organisational levers

Economic value distributed to the Rimini area, of which:

Euro 106 million
34 million workers
6 million
13 million PA
53 million suppliers

471 jobs created (lead-on employment)

A high-quality service… at a lower price.
customer satisfaction index in the Rimini area:

Average yearly expense for waste management for a household* (Source: Cittadinanzattiva)
-14% compared to Italian average
287 Euro in Pesaro-Urbino,
Italian average is 334

Average yearly expense for waste management for non-residential customers**
-6% compared to Italian average (Source: Ref Ricerche)
13.57 Euro/m2 for Ravenna,
14.38 Euro/m2 for Italy

* 3 persons in 100 m2

** Hotels, restaurants, supermarkets and food industry