The key numbers of shared value


Smart use of energy

Efficient use of resources

Innovation and contribution to development

Energy efficiency for households and business

of customers with energy efficiency serivces. The quantity is 31,000


customers under the Pacchetto Natura rate plan use energy 100% from renewable sources


Emissions avoided
19 thousand tonnes of CO2

avoided thanks to 30 energy efficiency measures in the area
(Hera and other companies) from 2007 to date


separate waste collection, of which 85% recycled*
14% of municipal waste in landfills


Euro 171 thousand

of medicines that have not yet expired and 56 tonnes of bulky waste collected and reused


Wastewater Treatment

of urban areas >2,000 pe have achieved compliance 50% of urban areas <2,000 pe (100% by 2021)


of the gas meters installed are electronic


employees in the Ravenna area
and 32 hires in 2018


Social inclusion
Euro 12 million

value of bills paid in instalments, 10 thousand households involved

* Excluding green waste

CSV Investments

CSV Case Study


Environmentally-friendly public lighting system at Cervia

Hera Luce, has signed a contract with the Municipality of Cervia for the management and energy requalification of public lighting for the next 20 years. The project foresee the replacement of over 11,860 lighting points with new latest-generation LED lamps and the reduction of energy consumtion by 73%.

With Riciclandino we help the environment and schools

This scholastic project is dedicated to children and families. The more separate waste collection is done, and the more waste is sent to drop-off points, the more points are obtained, enabling the local school to receive financial incentives. Started in 2010 at Ravenna, it involves 18 municipalities.

6 initiatives for the area with HeraLAB

The new HeraLab model was launched in Ravenna, revised on the basis of the experience started in 2013, with a simpler and more innovation-oriented approach. Made up of 12 representatives of the many local stakeholders, the LAB has designed 6 initiatives jointly with Hera to improve their sustainability profile. The initiatives will be implemented in the 2019-2020 two-year period.


The bases and the organisational levers

Economic value distributed to the Ravenna area, of which:

Euro 145 million
32 million workers
9 million
8 million PA
96 million suppliers

863 jobs created (lead-on employment)

A high-quality service… at a lower price.
customer satisfaction index in the Ravenna area:

Average yearly expense for waste management for a household* (Source: Cittadinanzattiva)
-26% compared to Italian average
247 Euro in Pesaro-Urbino,
Italian average is 334

Average yearly expense for waste management for non-residential customers**
-20% compared to Italian average (Source: Ref Ricerche)
11.47 Euro/m2 for Ravenna,
14.38 Euro/m2 for Italy

* 3 persons in 100 m2

** Hotels, restaurants, supermarkets and food industry