What we will do... 2030 UN Agenda targets

Sdg 4 – Provide high-quality, equitable and inclusive education and learning opportunities for all
Drivers/Chapter Impact Area/Paragraph What we will do Local area
Introduction Shared value Euro 685 million of shared value investments in the 2019–2022 period (29% of the total net of the investments for Gas tenders). ER T M
Introduction Shared value 40% of the total, shared value EBITDA of over Euro 470 million by 2022 (around + Euro 150 million compared to 2017). ER T M
Innovation and contribution to development Spreading innovation and digitalization 41% of customers with online bills and 27% of customers using the online services in 2022. Promote digitalization among customers also through the extension of “Digi e Lode” in favour of the digitalization of schools in the area. ER
Innovation and contribution to development Development of occupation and new expertise 2019 Learning Plan: training interventions for the development of the new skills required in the three reference axes (technical-professional, managerial, technological), to support the evolution of the reference context and of the businesses managed. These include, for example, those in the field of digital transformation, modelling and predictive analysis, circular economy, etc.. ER T M
People Training and development 24.4 training hours per capita in 2019 for HerAcademy. ER T M

 

Sdg 5 – Achieve gender equality and empower all women and girls
Drivers/Chapter Impact Area/Paragraph What we will do Local area
Introduction Shared value Euro 685 million of shared value investments in the 2019–2022 period (29% of the total net of the investments for Gas tenders). ER T M
Introduction Shared value 40% of the total, shared value EBITDA of over Euro 470 million by 2022 (around + Euro 150 million compared to 2017). ER T M

 

Sdg 6 – Ensure the availability and sustainable management of water and sanitation for all
Drivers/Chapter Impact Area/Paragraph What we will do Local area
Introduction Shared value Euro 685 million of shared value investments in the 2019–2022 period (29% of the total net of the investments for Gas tenders). ER T M
Introduction Shared value 40% of the total, shared value EBITDA of over Euro 470 million by 2022 (around + Euro 150 million compared to 2017). ER T M
Efficient use of resources Transition to a circular economy Develop for large industrial companies a unique offer with “circular” solutions in the fields of waste, energy, water and telecommunications.
Efficient use of resources Sustainable management of water resources 2 further measures completed in 2019 for the Rimini Seawater Protection Plan. 9 measures completed by the end of 2019 out of the 14 set out in the Plan, which will be completed by 2023. ER
Efficient use of resources Sustainable management of water resources 10% reduction in internal water consumption by 2022, compared to 2017 consumption. ER
Efficient use of resources Sustainable management of water resources 90 thousand residential customers and 6 thousand industrial customers with the water consumption control service, to promote water saving. ER
Efficient use of resources Sustainable management of water resources Start new interventions for the reuse of purified water and make those started in 2018 fully operational. ER
Efficient use of resources Sustainable management of water resources 100% urban areas >2,000 pe to achieve compliance by end 2021 thanks to the continuation of the compliance plan for the sewage and purification sector. Furthermore:
– 252 urban areas achieved compliance over 254 served between 200 and 2,000 pe in Emilia-Romagna and Triveneto by end 2021 (1 in Triveneto and 91 in Emilia-Romagna)
– by 2021, further 6 interventions in 4 urban areas of more than 10,000 pe (in Emilia-Romagna) in relation to the requirements of Resolution 201/2016 of the Emilia-Romagna Regional Government on the compliance of urban wastewater sewage (8 interventions in total carried out by 2021, compared to 33 to be carried out by end of 2030).
ER T M
Governance and creation of value Dialogue with stakeholders 2 HeraLABs active in two new areas in 2019 for dialogue with the local communities. Achieve the 12 local initiatives jointly planned in 2018 with the Ferrara and Ravenna LABs by the end of 2020. ER

 

Sdg 7 – Ensure access to affordable, reliable, sustainable and modern energy systems for all
Drivers/Chapter Impact Area/Paragraph What we will do Local area
Introduction Shared value Euro 685 million of shared value investments in the 2019–2022 period (29% of the total net of the investments for Gas tenders). ER T M
Introduction Shared value 40% of the total, shared value EBITDA of over Euro 470 million by 2022 (around + Euro 150 million compared to 2017). ER T M
Smart use of energy Promotion of energy efficiency 6% reduction by 2022 of the energy consumption of Hera, AAA and MMS compared to 2013, 5% by 2020. ER T M
Smart use of energy Promotion of energy efficiency 1,300 toe energy savings expected in 2019 from interventions in public lighting including the replacement of luminaires with LED lamps (23% Hera Group; 21.4% Hera Luce and 60.9% Marche Multiservizi by 2022). ER T M
Smart use of energy Promotion of energy efficiency 19% customers in 2022 with gas, electricity and district heating offers with energy efficiency services.
Smart use of energy Promotion of energy efficiency 4 new industrial cogeneration plants were built in 2019 and energy efficiency solutions were promoted for condominiums (+5% in the portfolio of condominiums with offers for “energy services”, “solar thermal”, “thermal insulation”, “tax credit assignment offer”, “heat metering system”). ER T
Smart use of energy Spreading renewable energy 7 million m3 Production of biomethane at the S. Agata Bolognese (BO) plant completed in 2018 and its integration in the gas network. Start the authorisation phase for the construction of the biomethane production plant in Lugo (RA). ER
Smart use of energy Spreading renewable energy 19% customers using energy from renewable sources by 2022. Thanks to Hera Comm’s “Pacchetto Natura”. ER
Efficient use of resources Transition to a circular economy Develop for large industrial companies a unique offer with “circular” solutions in the fields of waste, energy, water and telecommunications.
Innovation and contribution to development Air and soil protection 8% increase of the volume served by district heating by the end of 2022 compared to 2018 for the benefit of the air quality in the cities served. Start projects to increase the use of geothermal energy in Ferrara (+2.7% by 2022 compared to 2018 of geothermal energy exploited) and for its use at low enthalpy. ER
Quality, cost and safety of customer services Safety and continuity of the service Emergency gas services: maintain a much higher level than ARERA requirements for the percentage of calls answered within 120 seconds and arrival at call location within 60 minutes. ER T M

 

Sdg 8 – Foster long-term, inclusive and sustainable economic growth, full-time and productive employment and decent work for all
Drivers/Chapter Impact Area/Paragraph What we will do Local area
Introduction Shared value Euro 685 million of shared value investments in the 2019–2022 period (29% of the total net of the investments for Gas tenders). ER T M
Introduction Shared value 40% of the total, shared value EBITDA of over Euro 470 million by 2022 (around + Euro 150 million compared to 2017). ER T M
Smart use of energy Spreading renewable energy 7 million m3 Production of biomethane at the S. Agata Bolognese (BO) plant completed in 2018 and its integration in the gas network. Start the authorisation phase for the construction of the biomethane production plant in Lugo (RA). ER
Efficient use of resources Transition to a circular economy Develop for large industrial companies a unique offer with “circular” solutions in the fields of waste, energy, water and telecommunications.
Efficient use of resources Sustainable management of water resources 10% reduction in internal water consumption by 2022, compared to 2017 consumption. ER
Efficient use of resources Sustainable management of water resources 90 thousand residential customers and 6 thousand industrial customers with the water consumption control service, to promote water saving. ER
Efficient use of resources Sustainable management of water resources Start new interventions for the reuse of purified water and make those started in 2018 fully operational. ER
Innovation and contribution to development Economic development and social inclusion Supplier selection: continue to reward social commitment in the sustainability points, also by including disadvantaged personnel, in particular for waste management services. ER T M
Innovation and contribution to development Development of occupation and new expertise 2019 Learning Plan: training interventions for the development of the new skills required in the three reference axes (technical-professional, managerial, technological), to support the evolution of the reference context and of the businesses managed. These include, for example, those in the field of digital transformation, modelling and predictive analysis, circular economy, etc.. ER T M
Innovation and contribution to development Development of occupation and new expertise Continue to apply the social clause to guarantee employment in the contracts for emergency services on networks and services relating to customer handling (excluding insourcing situations). ER T M
Innovation and contribution to development Air and soil protection 700 thousand m2 of land reused between 2019 and 2022 to design infrastructure (3/4 of the total land involved in new projects). ER
Governance and creation of value Economic value for the stakeholders Euro 1,684 million. Value added to stakeholders as at 2022 (+9.3% compared to 2018).
Governance and creation of value Economic value for the stakeholders Euro 2.4 billion. Investments completed in the period 2019-2022.
People Health and safety -3% reduction in the accident frequency index in 2019 (18.2) compared to the average for 2014-2018. Increase the culture of health and safety for workers at all levels of the company through initiatives such as “Guido come vivo” and “Hera cardioprotetta”. ER T M
Suppliers Suppliers Monitoring of the corporate social responsibility of the suppliers vis-à-vis their workers: collect an additional 90 assessment questionnaires and perform 20 audits care of the suppliers (headquarters and worksites) in 2019. ER T M
Suppliers Supplier qualification and selection Continue to assign a relevant score to the environmental and social sustainability aspects in the tenders held with the most economically advantageous bid. ER T M
Suppliers Supplier qualification and selection Continue with the development of the quality, safety, environmental and social responsibility management systems and corporate responsibility in the choice of the suppliers. ER M T
Suppliers Contract management 75% the value of supplies of services and work in 2019 with the monitoring of accidents in the workplace. ER T

 

Sdg 9 – Build resilient infrastructure and promote innovation and fair, responsible and sustainable industrialization
Drivers/Chapter Impact Area/Paragraph What we will do Local area
Introduction Shared value Euro 685 million of shared value investments in the 2019–2022 period (29% of the total net of the investments for Gas tenders). ER T M
Introduction Shared value 40% of the total, shared value EBITDA of over Euro 470 million by 2022 (around + Euro 150 million compared to 2017). ER T M
Smart use of energy Promotion of energy efficiency 4 new industrial cogeneration plants were built in 2019 and energy efficiency solutions were promoted for condominiums (+5% in the portfolio of condominiums with offers for “energy services”, “solar thermal”, “thermal insulation”, “tax credit assignment offer”, “heat metering system”). ER T
Smart use of energy Spreading renewable energy 7 million m3 Production of biomethane at the S. Agata Bolognese (BO) plant completed in 2018 and its integration in the gas network. Start the authorisation phase for the construction of the biomethane production plant in Lugo (RA). ER
Smart use of energy Spreading renewable energy 19% customers using energy from renewable sources by 2022. Thanks to Hera Comm’s “Pacchetto Natura”. ER
Efficient use of resources Transition to a circular economy Develop for large industrial companies a unique offer with “circular” solutions in the fields of waste, energy, water and telecommunications.
Efficient use of resources Transition to a circular economy Explore the possibility of using recycled plastics and, more generally, the use of secondary raw materials in network services.
Innovation and contribution to development Spreading innovation and digitalization Continue the implementation of business intelligence/data analytics projects. Main objectives: to optimise gas leak detection work, waste collection and treatment plant operation, improving results. ER
Innovation and contribution to development Spreading innovation and digitalization Promote circular smart city solutions in municipalities and universities. ER
Innovation and contribution to development Spreading innovation and digitalization Continue research into the production of bioplastic from organic fractions and from CO2 and hydrogen in partnership with Bio-on.
Quality, cost and safety of customer services Service quality 78% of installed gas meters were electronic at end 2022 (67% InRete, 100% AcegasApsAmga, 100% Marche Multiservizi); 43% at end 2019. ER T M
Quality, cost and safety of customer services Safety and continuity of the service Update the electricity grid resilience plan implemented in 2018 and execute the interventions planned on primary/secondary substations to automate the network, improving the continuity and quality of service.

 

Sdg 11 – Make cities and human settlements inclusive, safe, durable and sustainable
Drivers/Chapter Impact Area/Paragraph What we will do Local area
Introduction Shared value Euro 685 million of shared value investments in the 2019–2022 period (29% of the total net of the investments for Gas tenders). ER T M
Introduction Shared value 40% of the total, shared value EBITDA of over Euro 470 million by 2022 (around + Euro 150 million compared to 2017). ER T M
Smart use of energy Spreading renewable energy 7 million m3 Production of biomethane at the S. Agata Bolognese (BO) plant completed in 2018 and its integration in the gas network. Start the authorisation phase for the construction of the biomethane production plant in Lugo (RA). ER
Smart use of energy Spreading renewable energy 19% customers using energy from renewable sources by 2022. Thanks to Hera Comm’s “Pacchetto Natura”. ER
Efficient use of resources Transition to a circular economy 55% coverage rate of “Farmacoamico” of the residents served in 2020. Extend the presence of “reuse areas” in separate waste collection centres to other areas. ER
Efficient use of resources Transition to a circular economy 76% recycling rate for packaging and 60% overall recycling rate for municipal waste by 2022. ER T M
Efficient use of resources Transition to a circular economy 73.2% separate waste collection by 2022 also by extending the quantity-based tariff in Emilia-Romagna (74.2% Hera, 72.5% Marche Multiservizi, 67.6% AcegasApsAmga). ER T M
Efficient use of resources Transition to a circular economy +70% plastic recycled by Aliplast by 2025 (compared to 2017), + 30% plastic collected in the municipalities served and +50% plastic sorted and sent for recycling by the Group’s plants are the commitments made by the “New Plastics Economy Global Commitment” of the Ellen MacArthur Foundation to combat pollution from plastic waste.
Innovation and contribution to development Spreading innovation and digitalization Promote circular smart city solutions in municipalities and universities. ER
Innovation and contribution to development Spreading innovation and digitalization Continue research into the production of bioplastic from organic fractions and from CO2 and hydrogen in partnership with Bio-on.
Innovation and contribution to development Development of occupation and new expertise 2019 Learning Plan: training interventions for the development of the new skills required in the three reference axes (technical-professional, managerial, technological), to support the evolution of the reference context and of the businesses managed. These include, for example, those in the field of digital transformation, modelling and predictive analysis, circular economy, etc.. ER T M
Innovation and contribution to development Air and soil protection 8% increase of the volume served by district heating by the end of 2022 compared to 2018 for the benefit of the air quality in the cities served. Start projects to increase the use of geothermal energy in Ferrara (+2.7% by 2022 compared to 2018 of geothermal energy exploited) and for its use at low enthalpy. ER
Innovation and contribution to development Air and soil protection 31% low environmental impact vehicles in 2022 (42% Uniflotte, 8% AcegasApsAmga, 11% Marche Multiservizi). ER T M
Innovation and contribution to development Air and soil protection +200 public and private infrastructures built in 2019 for electric transportation in cities. ER T
Governance and creation of value Dialogue with stakeholders 2 HeraLABs active in two new areas in 2019 for dialogue with the local communities. Achieve the 12 local initiatives jointly planned in 2018 with the Ferrara and Ravenna LABs by the end of 2020. ER

 

Sdg 12 – Ensure sustainable patterns of production and consumption
Drivers/Chapter Impact Area/Paragraph What we will do Local area
Introduction Shared value Euro 685 million of shared value investments in the 2019–2022 period (29% of the total net of the investments for Gas tenders). ER T M
Introduction Shared value 40% of the total, shared value EBITDA of over Euro 470 million by 2022 (around + Euro 150 million compared to 2017). ER T M
Efficient use of resources Transition to a circular economy 55% coverage rate of “Farmacoamico” of the residents served in 2020. Extend the presence of “reuse areas” in separate waste collection centres to other areas. ER
Efficient use of resources Transition to a circular economy 76% recycling rate for packaging and 60% overall recycling rate for municipal waste by 2022. ER T M
Efficient use of resources Transition to a circular economy 73.2% separate waste collection by 2022 also by extending the quantity-based tariff in Emilia-Romagna (74.2% Hera, 72.5% Marche Multiservizi, 67.6% AcegasApsAmga). ER T M
Efficient use of resources Transition to a circular economy Develop for large industrial companies a unique offer with “circular” solutions in the fields of waste, energy, water and telecommunications.
Efficient use of resources Transition to a circular economy +70% plastic recycled by Aliplast by 2025 (compared to 2017), + 30% plastic collected in the municipalities served and +50% plastic sorted and sent for recycling by the Group’s plants are the commitments made by the “New Plastics Economy Global Commitment” of the Ellen MacArthur Foundation to combat pollution from plastic waste.
Efficient use of resources Transition to a circular economy Explore the possibility of using recycled plastics and, more generally, the use of secondary raw materials in network services.
Efficient use of resources Sustainable management of water resources 10% reduction in internal water consumption by 2022, compared to 2017 consumption. ER
Efficient use of resources Sustainable management of water resources 90 thousand residential customers and 6 thousand industrial customers with the water consumption control service, to promote water saving. ER
Efficient use of resources Sustainable management of water resources Start new interventions for the reuse of purified water and make those started in 2018 fully operational. ER
Innovation and contribution to development Spreading innovation and digitalization Promote circular smart city solutions in municipalities and universities. ER
Innovation and contribution to development Spreading innovation and digitalization Continue research into the production of bioplastic from organic fractions and from CO2 and hydrogen in partnership with Bio-on.
Suppliers Supplier qualification and selection Continue to assign a relevant score to the environmental and social sustainability aspects in the tenders held with the most economically advantageous bid. ER T M
Suppliers Supplier qualification and selection Continue with the development of the quality, safety, environmental and social responsibility management systems and corporate responsibility in the choice of the suppliers. ER T M

 

Sdg 13 – Promote action at all levels to fight climate change
Drivers/Chapter Impact Area/Paragraph What we will do Local area
Introduction Shared value Euro 685 million of shared value investments in the 2019–2022 period (29% of the total net of the investments for Gas tenders). ER T M
Introduction Shared value 40% of the total, shared value EBITDA of over Euro 470 million by 2022 (around + Euro 150 million compared to 2017). ER T M
Smart use of energy Promotion of energy efficiency 6% reduction by 2022 of the energy consumption of Hera, AAA and MMS compared to 2013, 5% by 2020. ER T M
Smart use of energy Promotion of energy efficiency 1,300 toe energy savings expected in 2019 from interventions in public lighting including the replacement of luminaires with LED lamps (23% Hera Group; 21.4% Hera Luce and 60.9% Marche Multiservizi by 2022). ER T M
Smart use of energy Promotion of energy efficiency 19% customers in 2022 with gas, electricity and district heating offers with energy efficiency services.
Smart use of energy Promotion of energy efficiency 4 new industrial cogeneration plants were built in 2019 and energy efficiency solutions were promoted for condominiums (+5% in the portfolio of condominiums with offers for “energy services”, “solar thermal”, “thermal insulation”, “tax credit assignment offer”, “heat metering system”). ER T
Smart use of energy Spreading renewable energy 7 million m3 Production of biomethane at the S. Agata Bolognese (BO) plant completed in 2018 and its integration in the gas network. Start the authorisation phase for the construction of the biomethane production plant in Lugo (RA). ER
Smart use of energy Spreading renewable energy 19% customers using energy from renewable sources by 2022. Thanks to Hera Comm’s “Pacchetto Natura”. ER
Smart use of energy Reduction of greenhouse gas emissions 23% Reduction compared to 2015 of the carbon footprint of energy production by 2022 (kg CO2/MWh). ER T M
Quality, cost and safety of customer services Safety and continuity of the service Update the electricity grid resilience plan implemented in 2018 and execute the interventions planned on primary/secondary substations to automate the network, improving the continuity and quality of service.

 

Sdg 14 – Protect and use oceans and seas in a durable manner and marine resources for sustainable development
Drivers/Chapter Impact Area/Paragraph What we will do Local area
Introduction Shared value Euro 685 million of shared value investments in the 2019–2022 period (29% of the total net of the investments for Gas tenders). ER T M
Introduction Shared value 40% of the total, shared value EBITDA of over Euro 470 million by 2022 (around + Euro 150 million compared to 2017). ER T M
Efficient use of resources Sustainable management of water resources 2 further measures completed in 2019 for the Rimini Seawater Protection Plan. 9 measures completed by the end of 2019 out of the 14 set out in the Plan, which will be completed by 2023. ER
Efficient use of resources Sustainable management of water resources Start new interventions for the reuse of purified water and make those started in 2018 fully operational. ER
Efficient use of resources Sustainable management of water resources 100% urban areas >2,000 pe to achieve compliance by end 2021 thanks to the continuation of the compliance plan for the sewage and purification sector. Furthermore:
– 252 urban areas achieved compliance over 254 served between 200 and 2,000 pe in Emilia-Romagna and Triveneto by end 2021 (1 in Triveneto and 91 in Emilia-Romagna)
– by 2021, further 6 interventions in 4 urban areas of more than 10,000 pe (in Emilia-Romagna) in relation to the requirements of Resolution 201/2016 of the Emilia-Romagna Regional Government on the compliance of urban wastewater sewage (8 interventions in total carried out by 2021, compared to 33 to be carried out by end of 2030).
ER T M
Innovation and contribution to development Air and soil protection 8% increase of the volume served by district heating by the end of 2022 compared to 2018 for the benefit of the air quality in the cities served. Start projects to increase the use of geothermal energy in Ferrara (+2.7% by 2022 compared to 2018 of geothermal energy exploited) and for its use at low enthalpy. ER

 

Sdg 17 – Partnership for goals
Drivers/Chapter Impact Area/Paragraph What we will do Local area
Introduction Shared value Euro 685 million of shared value investments in the 2019–2022 period (29% of the total net of the investments for Gas tenders). ER T M
Introduction Shared value 40% of the total, shared value EBITDA of over Euro 470 million by 2022 (around + Euro 150 million compared to 2017). ER T M
Efficient use of resources Transition to a circular economy 55% coverage rate of “Farmacoamico” of the residents served in 2020. Extend the presence of “reuse areas” in separate waste collection centres to other areas. ER
Efficient use of resources Transition to a circular economy +70% plastic recycled by Aliplast by 2025 (compared to 2017), + 30% plastic collected in the municipalities served and +50% plastic sorted and sent for recycling by the Group’s plants are the commitments made by the “New Plastics Economy Global Commitment” of the Ellen MacArthur Foundation to combat pollution from plastic waste.
Innovation and contribution to development Spreading innovation and digitalization Continue research into the production of bioplastic from organic fractions and from CO2 and hydrogen in partnership with Bio-on.
Innovation and contribution to development Economic development and social inclusion Promote tariff concessions and initiatives to support customers facing financial hardship through the new SOStegno Hera initiative. Maintain a rate of avoided service disconnections of 80% of the total thanks to protocols signed with municipalities to prevent service disconnections for customers assisted by social services. ER
Governance and creation of value Dialogue with stakeholders 2 HeraLABs active in two new areas in 2019 for dialogue with the local communities. Achieve the 12 local initiatives jointly planned in 2018 with the Ferrara and Ravenna LABs by the end of 2020. ER
People Workgorce Continue to promote the third edition of HeraSolidale in 2019 and support the pursuit of the objectives of the 5 non-profit organisations partners through donations from employees and customers. ER T M