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  • The Corporate Social Responsibility Division, which reports to the Chief Executive Officer, ensures that the social responsibility principles are an integral part of corporate planning and management. The CSR Division is in charge of defining and proposing corporate guidelines concerning corporate social responsibility, reporting on sustainability and ensuring the continued development of the integrated balanced scorecard system with sustainability strategies.

  • The main steps for the introduction of the Social Responsibility in Hera were the establishment of the CSR Unit, the approval of the Ethical Code, the publication of the Sustainability Report contextual to Financial Statements.
    For more information see the timeline of Corporate Social Responsibility of Hera.

  • The mission and values of Hera were approved by the Board of Directors of Hera in 2006. The mission of Hera is the following:

    Hera's goal is to be the best multiutility in Italy for its customers, workforce and shareholders. It aims to achieve this through further development of an original corporate model capable of innovation and of forging strong links with the areas in which it operates by respecting the local environment.

    For Hera, being the best means inspiring the pride and trust of:

    • customers, who receive, thanks to Hera's responsiveness to their needs, quality services that satisfy their expectations;
    • the women and men who work at Hera, whose skills, engagement and passion are the foundation of the company's success;
    • shareholders, confident that the economic value of the company will continue to be generated, in full respect for the principles of social responsibility;
    • the areas in which Hera operates, where economic, social and  environmental health represent the promise of a sustainable future;
    • suppliers, key links in the value chain and partners for growth".
  • An industrial group with the characteristics of Hera must take into account the (frequently conflicting) needs and demands of its many stakeholders. Corporate Social Responsibility means considering, within company decisions, all legitimate demands of the various categories of stakeholders, balancing these demands and integrating them into company strategy.

  • The main instruments of dialogue with stakeholders are: the internal climate survey, the meetings with the Chairman and Chief Executive Officer for presentation of the business plan to the entire workforce, the improvement groups, the sresidential and business customer satisfaction survey, the involvement of citizens living near industrial plants (Residential Advisory Board).

  • The Code of ethics lays down the commitments and ethical responsibilities to be met as part of all activities undertaken by the managers, the workforce and collaborators of all group companies for the achievement of corporate objectives. Hera's Code of ethics aims to provide guidance for group management according to the principles of compliance with the law, a fair and correct approach to professional activities, quality and economic efficiency with respect to relations inside and outside the group, so that conduct may be of unequivocally conducive to meeting the needs of stakeholders and to consolidation of a positive corporate reputation.
    The Board of Directors of Hera S.p.A. appoionted an Ethics Committee. It has the task of monitoring the dissemination and implementation of the Code of ethics. It receives the reports on violations of the Code and assesses whether to begin proceedings.

  • Supplier qualification and assessment is handled at the Group level and continues to be based on verification of technical, economic, and organisational quality requirements, compliance with environmental and safety regulations, as well as acceptance of the rules set forth in the Group’s Code of Ethics.
    Consistent with the goal of progressively extending the application of the criteria of awarding tenders based on the most economically advantageous bid also for tenders awarded for amounts lower than the EU threshold, in 2009 the Hera Group approved the operating instruction which identifies sustainability criteria for the various categories for purchasing goods, services and works. This operating instruction provides elements for assessing social and environmental aspects, to be added to the economic aspects involved in choosing a supplier, where tender procedures allow for use of the method of the most economically advantageous bid.

  • The Hera share is included in many ethical indices, as evidence of the company’s sustainability: "Ftse Ecpi Italia Sri Benchmark", "Ftse Ecpi Italia Sri Leaders", "Kempen Sns Smaller Europe Sri Index", "Axia Ethical", "Standard Ethics Italian Index" and "Thomson Reuters Diversity and Inclusion Index". The "ECPI SRI" methodology was developed by ECPI, a company that has been researching social, environmental and governance aspects of European companies, assigning ethical ratings and developing, calculating and publishing sustainability indices of the companies since 1997.
    For more information view the Investor Relations sectrion.

  • The Sustainability Report is the main tool for reporting the Group's activities and achievements in the economic, environmental and social field.It also represents a fundamental tool of information and dialogue with the stakeholders of the company.The Sustainability Report of Hera contains the principles underlying its action, the performance achieved, targets made in relation to the past goals and future targets, the results of dialogue with stakeholders.

  • The commitment of Hera in sustainability is measured by some key indicators of economic social and environmental performance and by development and distribution of value added. The Sustainability Report contains many of these indicators, quantitative targets to be achieved in the coming years. This makes it possible to verify the achievement of the commitments.

  • Every year in our Sustainability Report we outline our objectives and analyse our results in a transparent manner. The Sustainability Report is divided into ten chapters, one for each category of stakeholders and each chapter opens with the main results achieved against stated objectives in the previous Sustainability Report and new objectives for the future.

  • The main topics of sustainability concern the reduction of environmental impacts, increasing service quality and security, dialogue with stakeholders and transparency, involvement and exploitation of workers, promotion of quality, safety and environment policy and sustainability in the supply chain.

  • Aspects that refer to sustainability are present in the incentive system for executives and managers and the systems for the determination of the performance bonus used by the Group. The performance bonus is influenced by indicators that are connected to quality and the environment while the incentive system connected to the Balanced Scorecard provides for a part of the incentive to be connected to the achievement of sustainability projects.
    In 2016, 22% of the variable remuneration of Group managers was linked to sustainability project objectives (quality improvement, environmental impact, the impact on image and involvement of stakeholders). Up to 25% of the performance bonus for managers, white-collar workers and blue-collar workers is related to shared objectives related to quality, environment and occupational safety.


  • The Sustainability Report contains a chapter devoted specifically to the environment that includes policies, actions and results for each environmental aspect.
    For each plant that has obtained EMAS registration is available the Environmental Statement, a document presenting in detail all the environmental impacts of the plant. There are 50 plants with EMAS registration in total.

  • There are numerous plants and projects managed by the Group related to energy production from renewable and assimilated sources. The share of total energy produced from renewable and similar sources is now 69%.
    For more information see the Sustainability Report or the Group website.

  • Anyone can consult the Group’s website to find daily emissions from the Group’s waste-to-energy plants: average values from the previous day and the “half-hourly averages” (every half hour the on-line data are updated with the average value recorded over the prior 30 minutes). The data is automatically sent from the detection systems, operational on a 24/7 basis in all plants (the Group’s waste-to-energy plants are located in the provinces of Bologna, Ferrara, Forlì-Cesena, Modena, Ravenna, Rimini and Isernia).

  • The average data recorded for the pH, total hardness, dry solids at 180°, chloride, fluoride, sodium, nitrate ion, nitrite and ammonium are made public every six months via publication on the Group's website, in a standard format for all local areas. These parameters show the quality of the drinking water in each municipality served and can be compared to the quality of the bottled water available for sale.
    Furthermore, Hera published “In buone acque” (In Good Water), a report devoted specifically to the quality of tap water. The report aims at communicating the quality of Hera’s drinking water in order to consolidate the trust of the public, and motivate them to a more aware and sustainable use of this resource, and develop a transparent dialogue with stakeholders.

  • Hera publishes VedoHera, the Group’s quarterly online newsletter which focuses on sustainability and issues of quality, safety and the environment. VedoHera aims to delve deeper into these areas so as to present the initiatives carried out and the results achieved by Hera, in the simplest and clearest possible way. It is possible to receive the newsletter via email by subscribing to the Group's website.

Page updated on 24 July 2017

Sustainability and Shared value
Sostenibilità e Valore condiviso
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Together we can make the difference!
Insieme facciamo la differenza!