INFORMATION ON THE USE OF COOKIES ON THE WEBSITE WWW.GRUPPOHERA.IT

The information recorded below, regarding the use of cookies on this website, is provided for the user/browser in implementation of the decision of the Authority for the Protection of Personal Data of 8 May 2014 "Identification of simplified means for providing information and obtaining consent for the use of cookies" and in compliance with Article 1 of the Privacy Code (Legislative Decree no. 196/2003).
The information has been prepared and is updated by Hera S.p.A., website manager and Data Controller of the personal data associated with the website, based in Viale Carlo Berti Pichat 2/4 - 40127 Bologna tel 051 287111 fax 051 287525.
Any further request regarding the use of cookies on this website can be sent to the following email address privacy.comunicazioneweb@gruppohera.it. You can also write to the same address to exercise the rights required by the Code in favour of the person concerned (Article 7 and subsequent articles of Legislative Decree no. 196 of 30 June 2003: for example, access, deletion, updating, amendment, integration, etc.), as well as to request the updated list from any designated Heads of Data Processing. All personal data is processed by specific Hera officials and is not disclosed or disseminated.

What cookies are used on this website?

On this website, the following are used:

• Technical cookies, aimed at ensuring the proper use of the site's contents;
• Third-party cookies as a tool for anonymous, aggregated analysis regarding the behaviour of browsers on the website, i.e.: Google Analytics and ClickTale.
• Profiling cookies by third parties.

What are cookies?

Cookies are small text strings that a website can send, while you are browsing, to the user's device (be it a PC, notebook, smartphone, tablet; they are typically stored directly on the browser used for navigation). The same website that transmitted them, therefore, can read and record the cookies it finds on the device to obtain various kinds of information.

How many types of cookies are there?

There are several types of cookies, with different features. Cookies can be classified, above all, as:

• Session cookies, which are deleted immediately after closing the search browser (for example, Internet Explorer, Safari, Google Chrome, etc.)
• Persistent cookies, which - unlike session cookies - remain inside the device, continuing to operate even after closing the browser and until the expiry of a specified period of time
• First-party cookies, i.e. cookies generated and managed directly by the manager of the website which the user is browsing
• Third-party cookies, which are generated and managed by parties other than the manager of the website which the user is browsing (under, as a rule, a contract between the owner of the website and the third party).

The two main functional categories are:

• Technical cookies
  Technical cookies are generally required for the proper operation of the website and to allow browsing; without them, the browser may not be able to properly display pages or use certain services. For example, a technical cookie is essential for keeping a user connected during their entire visit to a website, or for saving the language setting, display setting and so on. Technical cookies can be further distinguished between browser cookies, which ensure normal browsing and use of the website (allowing, for example, to carry out a purchase or to allow access to restricted areas); analytical cookies, similar to technical cookies, only where used directly by the website operator, to collect aggregated information on the number of users and on how users visit the site; functionality cookies, which enable users to browse according to set of selected criteria (for example, language, products selected for purchase) in order to improve the service provided to the users themselves.
• Profiling cookies
  Profiling cookies are aimed at creating user profiles and are used to promote offers in line with the preferences shown by users within the field of browsing the net. Since these tools are not necessary for the proper functioning of the site, but are only used to enable browsers to be made aware of offers that better suit their needs, Hera S.p.A., to the best of its competence and in accordance with current provisions, provides an updated link to information and consent forms for third parties with which it has entered into an agreement for the installation of cookies through its website.

^* The list of third-party profiling cookies is the sole responsibility of the third party

Additional information

Each user can configure their own browser so as not to automatically allow cookies. Below is a brief set of instructions for disabling cookies on the most common browsers:

Instructions for disabling COOKIES on Internet Explorer

To customise cookie parameters for a website, in Internet Explorer click "Tools", then "Internet Options". Select the "Privacy" tab, then click "Sites".
In the "Website Address" section, you can enter the address (URL) of the website for which you wish to customise the privacy parameters.
For example, http://www.gruppohera.it
To allow the registration of cookies of the website in question on your device, click "Allow". On the other hand, to prevent the registration of cookies on the website in question on your device, you need to click "Block".
Repeat steps 3 and 4 for each website to block or allow. Once finished, click "OK" twice.

Instructions for disabling COOKIES on Safari

From the "Preferences" menu, click on the "Privacy" tab, then "Configure cookies".

Instructions for disabling COOKIES on Chrome

Click "Preferences".
Select "Settings".
Click "Show advanced settings".
In the "Privacy" section, click "Content settings?"
In the "Cookie" section, you can:

• Check which cookies are installed on the Browser and delete them
• Block cookies by default
• Allow cookies by default
• Define exceptions for cookies on certain websites or domains

Instructions for disabling COOKIES on Firefox

Click "Preferences".
Click on the "Privacy" tab.
In "Settings history", select "use customised settings".
Then select the box "accept cookies from sites" and click on the exceptions in order to choose the websites to be authorised or not with regard to installing cookies on your terminal.
From the same panel, you can also see which cookies are installed on your Browser and delete them.

Instructions for disabling COOKIES on Opera

Click "Preferences", then "Advanced" and select "Cookies"
The cookies preferences allow you to control the way in which Opera manages cookie. The default setting allows all cookies.
Allow cookies

• All cookies are allowed (by default)

Allow only those from visited sites

• Third-party cookies, from a domain outside of that visited, will be blocked

All cookies are blocked

• Tutti i cookies sono bloccati

Caution:

It is possible that some setting may differ depending on whether you use a browser on a Mac or PC. Also, browsers often change their interfaces and management commands for general settings. Therefore, please refer to the software manufacturer's instructions in case our instructions have not been updated for the distribution of a new version of the browsers described above.