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Acquologo (iPhone/iPad, Android/Windows Phone)


Here is what the Acquologo can do for you:

  • Meter self-reading. If you have a contract with Hera, you can quickly read your meter yourself and send the reading directly to Hera to report how much water you actually consume. Just enter the contract code to send your meter reading. The self-reading function is valid for all users that receive a Hera bill (the function is not valid for those who rely on other reading companies).
  • Water shut-offs. If you want to be notified in advance of water service interruptions for scheduled works (e.g., pipeline upgrades or replacements), simply select your post code and activate the notification system for your phone. If you are a Hera customer, you can also be notified by SMS if you provide your mobile phone number.
  • Report water leaks. If you notice a significant water leak due to the breakage of pipelines below the road (public land), you can notify Hera Emergency Services by taking a photo and, if necessary, entering a brief explanation: the app uses GPS to rapidly identify your reporting location. This function is active on a trial basis in Bologna only.
  • Water quality. The app will help you consult the main average values on the quality of the water provided to each of the municipalities served by the multiutility company, also comparing them with legal limits.

And not only this: do you want to find out which Urban Water Sources are closest to you? The Acquologo’s geolocalisation system will help you find them. And, if you want to read answers to the most frequently asked questions about the local water service or contact the experts to ask questions or make requests in this regard, you can go to "L´esperto risponde" ("Ask the expert").  You can also check the “How much do you save” section: enter how many litres of water you drink every week and choose the brand of water you generally buy. The Acquologo will estimate your savings.

The information provided refers to the service procedures established for domestic users and is valid only for the areas served by the HERA Group.

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