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Management system

Cos'è un Sistema di Gestione
What is a Management System?

A management system is defined as a framework of correlated and interactive elements for establishing policies and objectives and for achieving said objectives.

Hera's certifications

Le certificazioni di Hera
Hera's certifications

The group's commitment to continuously improving the quality of the services it provides, so as to prevent negative effects on the environment and public health, began in 2004 when it achieved the ISO 9001 certification.

QSE policy

Quality, safety and environment policy

Hera's goal is to be the best multi-utility in Italy for its customers, workforce and shareholders.

Policy for personal data

Policy for the protection of personal data

In 2009, the Board of Directors of Hera S.p.A. approved the "Hera Group policy for the protection of personal data".

SA8000 certification

Efforts continue to obtain the SA8000

The application and diffusion of SA8000 international standards in the field of CSR continues at Hera S.p.A.

2017 Sustainability report embraces shared value
Valore condiviso al centro del bilancio di sostenibilità 2017
Sustainability in Hera Group
Sustainability in Hera Group
2017 Economic results
Risultati economici 2017 - Il commento del Presidente del Gruppo Hera