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HomeThe GroupSocial responsibilityHow well do you know Hera's Code of Ethics? Find out with this test

How well do you know Hera's Code of Ethics? Find out with this test

The ABC’s of the Code of ethics

The Code of ethics for the Hera Group represents the development of the principles expressed in its mission and Charter of Values and serves as a point of reference and guide for Hera employees and those invested in its mission. Between 2008 and 2009, the AlfabEtico [AlphabEthics] computer game was used to train all of the approximately 6,500 workers and continues to be provided to each new hire. But the Code is also a reference tool for Hera’s customers and suppliers, partners and the institutions with which the company works as well as its shareholders and the local community.

Play it yourself and find out if you know the ABC’s of the Hera Group’s Code of ethics

 
 
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When providing services, does Hera strive to guarantee equal treatment to both current and potential customers?
 
 
 
 

Art. 19 "Impartiality between customers" states that Hera guarantees"… equal treatment of its customers, whether actual or potential. Hera aims to achieve the highest level of service in all areas of its competence, in a manner which is compatible with the different characteristics of the local areas and in compliance with the rules issued by the regulatory bodies".
For more details on customer relations

 

There are 5 random questions, answered in complete anonymity, and you can stop anytime you’d like. Find out how well you know the ABC’s of Hera’s Code of Ethics by answering just 5 questions; it will take up at most 7-8 minutes of your time and we will keep no record of your answers.

 
 
 
 
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