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    I mille volti del servizio

    Report published in July 2018
    3rd edition (2017 data)


    Find out about initiatives for our customers and the area

    Close to customers, present in the community

    OUR PRESENCE IN THE COMMUNITY

     

    Outstanding customer care is a defining characteristic of the Hera Group confirmed by data:

    • 128 customer help desks and 10 Hera Comm Points
    • 153 specialised waste separation drop-off points
    • 48 plants open to visitors
    • app My Hera and Hera on-line allow customers to manage services and contracts
     

    SUPPORTING CUSTOMERS IN ECONOMIC DIFFICULTY

     

    Hera extends a helping hand to customers and families in economic difficulty in a number of ways

    • 5.3 million euros for customer tariff support
    • 112.1 million Euros: value of bills paid in instalments
    • 85 municipalities with protocols to prevent suspension of utility services
     

    FAIR AND HONEST FROM FIRST CONTACT

     

    MARKET OFFERS WITH SAVING AND INNOVATION

     

    5 offers to reduce consumptions

     

    SAFETY AND
    CONTINUITY

     

    MORE QUALITY, MORE SATISFACTION

     

    6 PROJECTS FOR YOU...
    AND FOR THE AREA

     
    We're close to you: this is where you can find us

    6 PROJECT FOR THE AREA... AND YOU

     
    Hera on Demand
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    About us

    Hera is the Italian multi-utility that improves every day, with regard to the environment, the quality of its waste management, water and energy services through strong links in the area in which it operates and the capacity for innovation

    Head Office Address
    Viale Carlo Berti Pichat nr. 2/4
    40127 Bologna
    phone +39 051 287111
    fax +39 051 287525

    Paid-up Share Capital
    € 1,489,538,745
    Revenue Code/VAT and
    Bologna Registry of Companies
    nr. 04245520376

    Our facilities

    Where we are

    Hera Group - Holding Energia Risorse Ambiente