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I mille volti del servizio

Report published in July 2018
3rd edition (2017 data)


Find out about initiatives for our customers and the area

 

Outstanding customer care is a defining characteristic of the Hera Group confirmed by data:

  • 128 customer help desks and 10 Hera Comm Points
  • 153 specialised waste separation drop-off points
  • 48 plants open to visitors
  • app My Hera and Hera on-line allow customers to manage services and contracts
 
 

Hera extends a helping hand to customers and families in economic difficulty in a number of ways

  • 5.3 million euros for customer tariff support
  • 85 municipalities with protocols to prevent suspension of utility services
 
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