At 31 December 2011, Hera had 6.621 employees. 96,2% of employees are on permanent contracts. In the last 3 years 524 have been employed on permanent contracts, 148 alone in 2011.
After analysing the results of the survey carried out in 2011, 22 improvement actions were defined. The fifth survey has been carried out in 2011.
All Group employees are hired through national collective labour agreements, with the exception of project-based contract workers, which do not have a collective labour agreement, covering 0.3% of average employees in 2011.  Employees with staff leasing contracts, amounting to 0.8% of average workers in 2011, have the same economic conditions as those provided in the contracts applied to employees with open-ended contracts (including the productivity bonus).
The goals for 2012 include the final process to obtain the SA 8000 certification, whose regulatory elements are based on Italian legislation, international human rights standards and ILO conventions. The Hera Group's March 2010 supplementary collective labour agreement provided for both the OHSAS 18001 certification objective and the goal of initiating the process for obtaining the SA 8000 certification.

Main dialogue and consultation initiatives: