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HeraLab, local multi-stakeholder committees

HeraLabs are local multi-stakeholder advisory boards tasked annually with organizing initiatives for stakeholder involvement and improving the sustainability of the services Hera provides. LAB is an acronym for Local Advisory Board and also an abbreviation of LABoratory for the area. For Hera, a LAB is:

  • a place to communicate, disseminate and promote the results achieved and future objectives for the individual areas in the three dimensions of sustainability: economic, social and environmental;
  • a tool to listen to the needs and expectations of local stakeholders in relation to the services Hera offers;
  • a laboratory of ideas for creating shared value;
  • a committee to monitor the effectiveness of the initiatives proposed by the LAB, approved and implemented by Hera.

Since 2013, when it was started as an experiment in Ravenna and Imola-Faenza, the project has increased, now including 6 active LABs (Rimini, Ferrara and Bologna since 2014, Modena since 2015) and has materialized 29 ideas contained in the plans of local initiatives of these areas. 69 stakeholder representatives, all appointed by the Board of Directors of Hera Spa, participate in the LABs. The following projects stand out among the main initiatives carried out in these first three years, according to the topics identified by participants in the meetings:

as part of the promotion of separate waste collection and incentives:

  • Bologna Green Welcome. Two multilingual information brochures were prepared to describe the specific methods to use for separate waste collection in each district and to show how to properly separate waste and dispose of household waste in the city of Bologna. The booklets will be delivered to new residents by the registry offices (HeraLAB Bologna).
  • SepariAMO (We love to separate): a competition for ideas.Raising the awareness of students of secondary schools on the importance of quality separate waste collection, especially for organic waste, by preparing a video clip. The best works, judged by a commission, will be awarded with a gift certificate donated by Hera (HeraLAB Rimini).
  • Spreading the word on the Wasteologist. To advertise the "Rifiutologo" app and also to increase the percentage of separate waste collection, 12 Municipal Administrations of the Rimini area put a banner of the app on the home page of their websites; at the same time Hera put stickers on the non-separated waste bins to encourage users to download the (HeraLAB Rimini).
  • We promote the Riciclandino. Extension of the project to kindergartens, primary and secondary schools of Ferrara. Riciclandino promotes separate waste collection at waste collection centres through an incentive scheme: students receive a membership card with the bar code of their participating school and for each drop-off they receive a discount on their TARI bill and an equal incentive for the school (HeraLAB of Ferrara).

concerning environmental education:

  • LITTERING, a concrete commitment to a clean city. With the goal of rasing awareness among the population of Ravenna on the topic of waste abandonment, under this initiative the pupils of the Montanari Middle School drafted a journal against littering (HeraLAB Ravenna).
  • Discovering district heating. Students of the "Istituto Tecnico Commerciale Bechelet" of Ferrara were engaged to present and explain the economic, social and environmental aspects of district heating. Starting from the group work done by the students, a video was shot on the operation and on the benefits of this kind of heating system (HeraLAB Ferrara).
  • Angel. After switching to quantity-based charging in the Pontelagoscuro hamlet of Ferrara, this initiative was designed to have volunteers act as environmental tutors to supervise, inform and raise public awareness on the proper management of municipal waste, with particular attention to separate waste collection (HeraLAB Ferrara).
  • Getting to know the Seawater Protection Plan. An information initiative on the Seawater Protection Plan to update the inhabitants of Rimini on the progress of the initiative, at meetings held by the company and by the municipal administration (HeraLAB Rimini).

in the context of support to socially vulnerable customers:

  • With everybody’s help. A proposal of the LAB’s members to ATERSIR to promote the increase of the social fund on water service for families of Rimini. ATERSIR ordered an increase of the fund versus the previous provisions, aligning the amount in terms of Euro/resident for users in need to that of the other ATOs (HeraLAB Rimini).

in the "Waste Prevention" area:

  • FarmacoAmico. Extension of the project to the of the municipalities of the Reno, Lavino and Samoggia valleys. FarmacoAmico is Hera’s project to recover pharmaceuticals that are no longer used by private citizens, by involving pharmacies and creating a solidarity network in the area that involves municipalities, citizens, Hera and the beneficiary organizations (HeraLAB Bologna).

in the field of energy saving:

  • "In step with the times" the section of Hera's website dedicated to energy efficiency: it explains the new regulations on individual heat metering and bank financing agreements to support the costs of implementing it, provides advice on household savings and the Hera's energy efficiency services.

concerning the development of the area:

  • Call for ideas and RiReRi start up and The company step by step are the proposals that the Hera Innovation Day responded to, as the event in which 13 start-ups of the area, jointly selected with Aster, Innovami and SIPRO made their projects known and were assessed by Hera in order to identify opportunities for collaboration (Ferrara and Bologna HeraLABs).

concerning the District heating:

  • District heating: the Customer at the centre Check to identify any in energy efficiency differences in district heated structures. For about a year were compared different types of buildings, monitoring them by installing 5 secondary meters, located in different positions with respect to the primary devices (HeraLAB Imola-Faenza).

Page updated 24 July 2017

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