92%
value of public tenders
awarded by adopting the
economically most
advantageous bid method
67.4%
of total tenders
awarded on the basis of the most
economically advantageous bid
approach
25/100
average score
assigned to sustainability
in tender awards

Supplier relations

The third convention “Teniamo il passo” organised by the Hera Group with its leading suppliers was held in December 2017. The event, in which the Chairman and the Managing Director (CEO) participated, was an important occasion for growth, in fact Hera adopted a common process, expressed in its four strategic lines (innovation, efficiency, growth and excellence) which it intends to make effective.

Data on the supplier selection and qualification activities, on the action for the monitoring of the services performed and on the initiatives envisaged for the future reported in these financial statements, were illustrated to the numerous suppliers invited (corresponding to 60% of the value of the 2017 supplies).

In detail, a brief reflection was carried out with regard to the changed legislative scenario with the introduction of the new tender code and subsequent corrective and the ANAC guidelines, with policies and interpretative levels still in the adjustment phase. With a view to this, the desire of Hera to build a solid relationship with its suppliers was further reaffirmed, marked by the utmost transparency, making information the mainstay of the relationship with the Vendors. The new IT model for the alternation of the suppliers mentioned previously was also illustrated at this juncture.

In conclusion, as usual, at the beginning of 2018 the customary meetings were held with representatives of social cooperatives working in the areas served by the Hera Group, to discuss the 2017 results. On the basis of the analysis of the data collected, the work group active in the meetings confirmed the validity of the procedures defined for monitoring. The encounters also pertained to the ways to promote employment projects.

Litigation with suppliers

The number of disputes rose: at the end of 2016, there were 22 disputes pending with the suppliers, compared with 16 at the end of 2016. The proceedings activated in 2017 came to fourteen and mainly concerned tender aspects.