value of public tenders
awarded by adopting the
economically most
advantageous bid method
of total tenders
awarded on the basis of the most
economically advantageous bid
average score
assigned to sustainability
in tender awards

Our suppliers

At the end of 2017, the companies supplying goods, services, professional activities and work to the Hera Group included in the pool numbered 4,765. The presence of a single list of qualified suppliers for the entire Group is an opportunity for suppliers to expand business for all goods/services categories associated with them. It is hereby specified that most suppliers are included in the pool of suppliers in several goods/services categories.

All data provided in this section, unless otherwise indicated, refers to the companies Hera Spa, AcegasApsAmga, Fea, Herambiente, Herambiente Servizi Industriali, Hera Comm, Hera Luce, Inrete Distribuzione Energia, Heratech, Marche Multiservizi and Uniflotte; intercompany purchases are excluded.

With regard to March Multiservizi, during the first quarter of 2017 the process for complete compliance with the Group procurement policy was launched and will conclude during 2018. Accordingly, certain information does not include March Multiservizi.

Pool of suppliers
No. 2015 2016 2017
Goods 2,433 2,532 2,331
Services 3,423 3,599 3,359
Job orders 761 879 819
Total 4,881 5,139 4,765
of which suppliers who received at least one order during the year 2,920 3,076 2,935

The table provides a breakdown of suppliers by goods/service class. Because some suppliers belong to more than one class, thus the sum of the individual items does not tally with the total number of suppliers. Excluding Marche Multisevizi.

More than 60% of the total suppliers on the list are qualified for the supply of services and work, while more than 61% (around 3,000 suppliers) had at least one contract active in 2017.

The main activities outsourced by the Hera Group within the sphere of waste management services concern the refuse collection services using rear-loading or small-load compactors, the door-to-door refuse collection service, street cleaning and washing (manual and mechanised), the cleaning of street refuse skips and the management of the Separated waste collection centres. With regard to the grid services, the company mainly resorts to outside suppliers for the activities concerning highly specialised maintenance, plant engineering activities and meter services (readings, closures, initialisations, etc.). Furthermore, facility management (global service), call centre, commercial and contact activities are outsourced.

In terms of economic value, in 2017 Hera commissioned purchases for Euro 891.5 million, of which over Euro 6 million for purchases in other European nations outside Italy.

The impacts generated by the supply chain of the Hera Group mainly concern the observance of the health and safety in the workplace standards and the environmental impacts of the outsourced activities.