99.7%
compliance
with quality standards set by the
Authority for 4 services
10.6
minutes
average waiting time at branches
and chance to reserve an
appointment with an operator
399
thousand analyses
Group drinking water, 1,100 per day, of which 63% on the supply network

The expense for waste collection and disposal

The expense for waste collection and disposal
Euro 2015 2016 2017
Fixed quota 101.77 104.66 103.55 Attributable to Hera: 81% of the bill’s total
Variable quota 92.94 88.54 92.02
Fixed and variable quota not attributable to Hera 32.69 35.10 34.70
Additional province charges 11.37 11.41 11.52
Total 238.78 239.71 241.79

Weighted average on residents for customers made up of a family of 3 living in an 80 m2 flat, considering the areas served in the Bologna, Ferrara, Forlì, Imola, Modena, Padua, Pesaro, Ravenna, Rimini and Trieste municipalities. The grey areas show tariff components that are not attributable to Hera.

A family of 3 people, living in an apartment of 80 m2 paid approximately Euro 242 for waste collection and disposal, an increase of 0.9% (or just over Euro 2) compared to 2016. The growth trend is therefore in line with that of 2015 and 2014.  19% of the amount bill is not attributable to Hera and is for additional provincial tax and other TARI tax items, mainly the coverage of uncollected amounts (unpaid portion).

A Waste Tax (TARI) was introduced in January 2014 in both the municipalities where the Environmental Hygiene Tariff (TIA) was applied and those where the Tax on Waste and Services (TARES) was applied. The new tax has to ensure full coverage of costs relating to the waste management service, which includes the sweeping and washing of roads, rubbish collection and transportation, separate waste collection, waste treatment and disposal, and administrative costs. The Municipalities can entrust collection of the tax to the waste service operators. 42 municipalities have chosen to do so, for 2017.

According to the national tariff method for defining urban waste management service tariffs, the tariff must fully cover the costs of the service, including a fair return on the capital invested. In the municipalities served by the Group, 98% of the costs of the service were covered in 2016. This percentage is the ratio between the waste management service costs set out in the financial plans and the actual costs incurred during the year.

By analysing the data of the collection centres, it can be calculated that a family of 3 that annually disposes of 261 kilograms of waste at separated waste collection centres (paper, cardboard, glass, tins, plastic, other materials such as oil, small appliances, etc.), obtains an average discount of Euro 30. This discount, added to the savings on the additional province charges, comes to 12% of an average family’s spending. In the areas where incentives are provided for residential composting, the discount applicable to a household of 3 people ranges from Euro 15 in Ravenna to Euro 23 in Modena. Therefore, residents who bring their separated waste to the collection centres and also carry out residential composting can obtain an average discount of over Euro 48 on their bills which, added to savings on the additional province tax, amounts to 20% of their total yearly expense.

The cost of waste management services for residential and non-residential customers

In 2017, Hera charged its residential customers waste management costs that were 17% below the Italian average and 4.2% lower than the Northern Italy average: these were the findings of the Cittadinanzattiva Price and Tariff Study (Osservatorio prezzi e tariffe), which covered 106 province capitals. The study based its findings on a standard customer consisting of a family of 3 living in a 100 m2 flat.

Also, a new Ref Ricerche study on the cost of the TARI waste tax in 2017 considered four types of non-residential users in 102 provincial capitals. In the areas served by Hera, restaurants spend 30% less than the Italian average, and the savings was 22% for hotels, 38% for the food industry and 24% for supermarkets. For non-residential users of restaurants, supermarkets and food industry in the areas served by Hera, they are cheaper respectively by 26%, 16% and 0.5% as compared to the average of northern Italy: for hotels Hera charges more than the average of northern Italy by 7%. The average of the four types of users considered by the research shows therefore makes the Hera territory more competitive, with costs 28% below the Italian average and 18% below the average of northern Italy.

The cost of waste management services for residential and non-residential customers

Cittadinanzattiva’s 2017 report also compares the 2017 cost for urban waste service in the Italian province capitals. With regard to the 12 large-sized municipalities (over 250,000 inhabitants), Bologna with a TARI waste tax of Euro 286 ranks among the cities with the lowest cost, together with Florence and Verona and a level 20% below the average of the 12 capital cities.

Total cost per user in cities with over 250,000 inhabitants (3 occupants, 100 m2, Euro)

The 2017 Ref Ricerche report also compares the cost of the urban waste service for non-residential customers in Italian province capitals with over 250,000 inhabitants. Among them, Bologna ranks as one of the cities with the lowest average costs for the 4 types of non-residential users considered by the study (restaurants, hotels, industry and supermarkets), with Euro 10.20 per m2.

Waste management expenditure for non-residential users in cities with over 250,000 inhabitants (Euro/m2)

The cost of the waste management service

Hera has lower costs than the rest of Italy, also considering the cost per tonne of waste treated: 23% less than of the Italian average and 13% less than that of northern Italy (Ispra Report 2017, 2016 data). This result is also due to the higher amount of waste of non-residential customers being similar to municipal waste, which allows the fixed costs of the service to be spread over a higher quantity of waste.

Cost of waste management service (Euro/tonne)