99.7%
compliance
with quality standards set by the
Authority for 4 services
10.6
minutes
average waiting time at branches
and chance to reserve an
appointment with an operator
399
thousand analyses
Group drinking water, 1,100 per day, of which 63% on the supply network

The costs of Hera’s services for an average customer (constant consumption)

The costs of Hera’s services for an average customer (constant consumption)
Euro 2016 2017 Ch. 2017/2016 Ch. % 2017/2016
Gas 943.05 946.59 3.54 0.4%
Electricity 491.72 515.41 23.69 4.8%
Water service 270.54 282.89 12.35 4.6%
Effluents and waste 239.,71 241.78 2.07 0.9%
Total 1,945.02 1,986.67 41.65 2.1%
of which attributed to Hera 752.29 781.95 29.69 3.9%
of which attributed to raw materials and generation 520.69 559.29 38.60 7.4%
of which duties, taxes, system charges and other charges 672.04 645.40 -26.54 -4.0%

The table considers residential customers that use 1,200 m3 of gas (customers under market tariff protection conditions), 130 m3 of water and 2,700 kWh of electricity (standard-offer market customers), and typical for a family of 3 living in an 80 m2 flat for the waste service.

The costs of Hera’s services for an average customer (constant consumption)