99.7%
compliance
with quality standards set by the
Authority for 4 services
10.6
minutes
average waiting time at branches
and chance to reserve an
appointment with an operator
399
thousand analyses
Group drinking water, 1,100 per day, of which 63% on the supply network

The cost of our services

Hera manages service concessions and free market services. For the service concessions (integrated water service, urban waste, distribution of gas and electricity), the tariffs applied by Hera are regulated by the regulatory authorities (Arera and the local urban waste authorities), while for free market services (waste disposal, sales of gas and electricity), the tariffs are freely determined. On a quarterly basis, Arera defines and updates the prices for the sales tariffs to customers that have not subscribed to a free market electricity service option and for residential gas customers that are under protective economic conditions.