The Scuola dei Mestieri is a consolidated system that for over ten years has developed, strengthened and enhanced the technical and operational skills of the Hera Group, also with a view to knowledge management. The purpose is to raise the level of awareness of professional conduct and of know-how transfer within the company.
Since its creation, the Hera Group has felt the need to arrange the distinctive skills of the various operational trades which are typical of the company (for example workers dealing with network services and workers dealing with remote control and management) in notebooks. Sixteen notebooks have been created to share and preserve the Group’s distinctive know-how over time: in 2015, they became available in digital format and are updated continually. Training activities were set up in 2017 following publication of the Group notebook “Gas emergency service operator”, together with AcegasApsAmga.
Furthermore, in 2017, the professional Academy system was started with the launch of the first two Academies: Engineering and Purchases and Contracts In the first year of activity, the Academies focused mainly on consolidating the roles and competences system and on its application within training processes.
Improving organisational results and strengthening the Group’s sense of belonging are among the objectives that brought us to further extend the Scuola dei mestieri model, together with knowledge management projects, to the Apprenticeship Communities by professional and thematic categories. They are groups aimed at producing and sharing action procedures and practical knowledge with the use of wikis and forums on the corporate platform.
In 2017, we continued the activities and projects regarding sales and market, Heratech (with focus on specific issues, including non-payment and price lists), regulation matters and energy tariffs, and energy management (relating to Iso 50001 certification on energy efficiency). Over the past years, attention has been paid to cross-cutting areas, such as new communities with regard to tax matters (available across all Group companies) and to the updating process of the Code of Ethics, as well as to data analytics, by testing new supporting tools.