96.8%
of employees hired on permanent contracts
3.3
million euro
used by employees in 8 areas
with Hextra in 2017
25%
of the variable remuneration
of managers was dependent
on achieving sustainability targets

Industrial relations

The renewal of the Supplementary Collective Labour Agreement was signed on 25 May 2017 between the company management and the national, regional and territorial trade unions and the RSU (Trade Union Representatives) for all the personnel of the Hera Group operating in Emilia Romagna, Friuli Venezia Giulia, Marche and Veneto. With this renewal, completion was reached, following the integration of Marche Multiservizi, of the process for the harmonisation of the Group’s performance bonus, already achieved previously in all other companies, which will be valid for 2016, 2017, 2018 and 2019.

The most significant new features included in the agreement were:

  • recognition of an overall average increase over the four-year period (2016-2019) of Euro 650 at parameter 100 of the Group’s parametric scale;
  • in line with the previous system, the performance bonus will continue to be based on Group profitability, productivity and sector specific indicators;
  • starting from 2018, as required by current legislation, employees will have the opportunity, on a voluntary basis, to replace their performance bonus with corporate welfare services for a maximum value of 50% of the yearly bonus, with significant tax advantages for workers; this share will be added to the “flexible welfare package” which the company already grants individually to employees;
  • in order to obtain the benefits of using part of their performance bonus to reduce contributions, the parties were involved in the experimental set up of a participatory system through the establishment of a Participation Committee and through joint working groups identified to reach equal involvement by workers and improve production performance and work quality.

Furthermore, together with national, regional and local trade unions, and energy-sector trade union representatives, following cancellation by Enel of the so-called “Reciprocity Agreement” regarding the application of tariff concessions on energy supplies, a memorandum of understanding was signed for employees of the Hera Group companies, retired employees and “extra-network” spouses still interested in the benefit. These benefits will continue to be guaranteed to entitled users: the Group’s sales companies will offer them a free market commercial offer with application of a discount in the electricity bill that reproduces the same discount system applied until now.

In September 2017, two meeting reports were signed regarding the voluntary implementation of smart working operational methods for Group employees. More specifically, a training plan was launched for employees working in areas potentially affected by the pilot project, and testing was started in the identified areas. The testing activities will end in March 2018. The parties have decided to meet within March 2018 for an overall check and reaching of an agreement.

Steps have already been taken to renew the Gas and Water sector National Collective Labour Agreement as regards overcoming driving indemnity and money handling.

Again at Group level, a memorandum of understanding was signed with national trade unions regarding the 2017 Financed Training Plan and the 2017 Training Plan was presented to them, as provided for by the Industrial Relations Protocol.

In the Emilia Romagna Area, an Agreement was signed with the local trade unions of Modena regarding the establishment of “multi-period” working hours in the Waste Management Services Department – Modena – mountain area, in order to increase weekly working hours to 40 in the summer period, which is a more critical period for the service, thereby reducing overtime, alternated with less critical periods with weekly working hours of between 36 and 38 hours.

Furthermore, following an Agreement with the Trade Union Representatives of the Gas and Water sector of the Ravenna area, new working hours for HERAtech S.r.l. Laboratory – Waste sector personnel were defined.

In the area of Ferrara, in the Aqueduct Networks sector of the Water Department, a Trade Union Agreement was entered into in order redistribute working hours over 6 days per week, during the summer (with better coverage during the ordinary time slot), thereby reducing on-call overtime. These new working hours for the summer period were also introduced in the Imola area and reviewed for the Ravenna area, allowing full harmonisation to be reached throughout all local areas.

With regard to Herambiente S.p.A, specific agreements were taken together with local Trade Unions for the Bologna and Rimini areas in order to set up an on-call system for the Selection and Recovery Plants. In Uniflotte S.r.l, the joint examination for setting up an on-call system outside working hours for emergency management was completed. Following introduction on 1 January of the new working hours (38 weekly hours) for personnel with a National Collective Labour Agreement for waste management services, from the month of April, the Trade Unions checked the new working hours applied in the various companies and any improvement actions were implemented.

Again in the Emilia Romagna area, with reference to the topic “departure from home to travel to a worksite”, following conclusion of dialogue with the trade unions, this new operational approach, aimed at recovering efficiency margins and increasing productivity by optimising the presence of personnel involved in scheduled technical/operational activities and support staff in the Networks and Plants sector, was set up in the areas of Ferrara, Imola-Faenza, Modena and Ravenna, and also implemented in the Bologna area where it had already been tested. This new operational approach was also set up in the Forlì-Cesena area following the signing of a Memorandum of Understanding with the Trade Union Representatives for Gas and Water on 10 July 2017.

Together with the trade union representatives of reference, a joint examination procedure was carried out regarding the transfer of Hera S.p.A – Waste Management Services Department – Rimini Area personnel, from Coriano to Rimini, starting in October 2017, with the aim to achieve greater technical and organisational efficiency.

At the end of October, an Agreement regarding the snow emergency service for the 2017-2018 winter season was signed in Modena with the trade unions of the waste management sector. This agreement allows an increasingly more functional management of the service with respect to the needs expressed by the Municipality of Modena.

At the end of November, the joint examination procedure regarding the assignment by ATERSIR of the integrated urban waste management service in the Forlì-Cesena province basin area, managed by Hera Spa, to AleaAmbiente Spa according to a procedure of in-house providing, was performed. Therefore, the employees of Hera S.p.A., Hera Comm S.r.l. and Uniflotte S.r.l., involved in the services covered by the assignment, were transferred to Alea Ambiente S.p.A., with effect beginning on 1 January 2018.

The procedure for the joint examination, provided for by law, regarding transfer of the company branch from AcegasApsAmga S.p.A. to Hera Luce S.r.l., concerning public lighting, was also completed. This transaction made it possible to merge the entire public lighting business and at the same time to enhance the complementarity between different companies.

In the area of Ferrara and Modena, the Agreements on the 2018 production calendar regarding collection services during holiday periods were signed.

In line with the Regulatory Code concerning the procedures for exercising the right to strike provided for by the National Collective Labour Agreement for Waste Management Services, the new minimum services to be performed in the event of a strike were defined with a Memorandum of Understanding dated 14 November 2017 between Hera Spa, the Regional Trade Unions of the waste management sector and the Trade Union Representatives for the National Collective Labour Agreement for Waste Management Services of Hera S.p.A.

The agreement makes it possible to edit and update the currently existing services downstream of the organisational changes in the Waste Management Services Department.

Hera continued to cooperate with employers’ associations by taking part in commissions and delegations to prepare the Gas/Water, Waste Management Services and Electricity NCLAs. We particularly recall the negotiation that during 2017 led to the renewal of the Gas Water NCLA and saw the active participation of the Hera delegation.

In the Friuli Venezia Giulia and Veneto Areas, dialogue with Trade Union Representatives continued during 2017, regarding various local issues.

More specifically, as regards communication within the area of reference, meetings were carried out to reach an agreement with the Trade Unions and Trade Union Representatives of the National Collective Labour Agreement for Gas and Water, in the Udine area, following alienation of the Casa per Ferie in Lignano. The negotiation ended with the signing of an agreement.

As exchange of ideas with the trade unions was started, together with the Group’s Industrial relations department, regarding the new operational approach “departure from home to travel to a worksite”.

Negotiations were also carried out, again ending with an agreement, regarding the cancellation of certain local instruments such as national half-day holidays and reimbursement of expenses incurred for the renewal of driving licenses.

With reference to the corporate transactions with effect beginning on 1 January 2018, the joint examination procedures provided for by law were completed: transfer of public lighting branch from AcegasApsAmga S.p.A. to Hera Luce S.r.l., merger by incorporation of Amga Calore Impianti S.r.l. into Sinergie S.p.A.

In the Marche area, an Agreement was signed on 2 February 2017 regarding the use of “black box” systems for locating the position of company vehicles and for installing equipment for the Hergo Ambiente project.

On 9 March 2017, an Agreement was signed regarding “2017 closing of facilities”. It was agreed that the facilities would close for 3 days during 2017 in order to recover untaken holidays.

On 11 July 2017, on the basis of the renewal of the Gas and Water sector National Collective Labour Agreement as regards cancelling driving indemnity and money handling, an Agreement for cancelling the indemnities regarding chlorine, odorants and waste water was signed, since they were obsolete and no longer met truly unavourable operating conditions.

On 13 October 2017, a Meeting Report was signed regarding the performance of a joint examination procedure concerning the transfer from Marche Multiservizi S.p.A. to Hera Comm Marche S.r.l. of the company branch involved in “energy” (gas, water and electricity) marketing activities, with relative transfer of 14 workers from 1 January 2018.

Furthermore, the training plan was approved together with 3 agreements: the first regarded “working in a team”, with the aim to strengthen the ability to analyse customers’ needs, to understand what designing a service/product capable of meeting customers’ needs means, and to acquire methods and tools for designing quality services; the second regarded “Mission is possible” aimed at enhancing and complementing the awareness and skills of staff involved in the field of effective behaviour for safety and teamwork purposes; the third regarded “Opposites touch each other” with the aim of improving and increasing the awareness and ability to handle situations, with a view to improving the work climate and promoting internal relationships.

Open-ended contract workers that are members of unions (breakdown by trade union)
No. 2015 2016 2017
CGIL 2,467 2,398 2,331
CISL 788 775 727
UIL 716 697 595
CISAL Federenergia 45 40 42
FIADEL 238 241 232
RDB 0 5 1
ADL 8 8 0
UGL 30 23 8
USB 29 10 12
FESICA CONFSAL 12 9 2
FEDERMANAGER 13 14 13
CIU MIDDLE MANAGERS 1 1 1
SNALV 5 6 8
CONFIAL 1 1 1
Basic Confederation 0 1 1
Basic trade union 0 13 12
Total 4,353 4,242 4,007
Percentage of workforce as at 31/12 53% 50% 48%

Figures refer to 31 December and to Hera Spa, Acantho, Fea, Hasi, Hera Comm, Hera Luce, Hera Trading, Herateck, Herambiente, Medea, Uniflotte, Hera Comm Marche, Hera Servizi Energia, Asa, Inrete Distribuzione Energia, Waste Recycling, Amga Energia & Servizi, Amga Calore & Impianti, and Hestambiente.

48% of the Group’s open-ended contract workers are members of a union: the percentage value is around three points less than in 2016. Analysis of the figures by position shows that the union membership rate of blue-collar workers (61%) dropped by one percentage point, while the rate of middle managers increased by one percentage point (22%) and the rate of white-collar workers dropped by three percentage points (45%).

Open-ended contract workers that are members of unions (breakdown by position)
% 2015 2016 2017
Middle managers 23% 21% 22%
White-collar workers 49% 47% 45%
Blue-collar workers 65% 60% 61%
Total 53% 50% 48%

Figures refer to 31 December and to Hera Spa, Acantho, Fea, Hasi, Hera Comm, Hera Luce, Hera Trading, Herateck, Herambiente, Medea, Uniflotte, Hera Comm Marche, Hera Servizi Energia, Asa, Inrete Distribuzione Energia, Waste Recycling, Amga Energia & Servizi, Amga Calore & Impianti, and Hestambiente.

Strikes (hours)
Hours 2015 2016 2017
Total time on strike (hours) 727 13,682 14,204
Time on strike (per capita) 0.1 1.7 1.7

The data refer to 31 December and to the following companies: Hera Spa, Acantho, AcegasApsAmga, Fea, Herambiente, Herambiente Servizi Industriali, Heratech, Hestambiente, Hera Comm, Hera Luce, Hera Trading, Inrete Distribuzione Energia, Marche Multiservizi, Sinergie, Uniflotte, and Waste Recycling. The hours worked are calculated net of overtime hours for recovery.

In 2017, a national strike of 8 hours was announced by Filctem – Cgil, Femca – Cisl, Uiltec – Uil and UGL Chimici, following the failure to renew the Gas and Water National Collective Labour Agreement. A strike was also announced by the Local Filctem Cgil Delegations of Bologna, Ferrara, Imola, Modena, Ravenna and Rimini, with interruption of extraordinary services from Saturday 11 November 2017 to Sunday 10 December 2017 with regard to topic of departure from home to travel to the worksite. Further three strikes were announced by national independent trade unions, for overall 24 hours, regarded political, economic and social issues.

Litigation with the workforce
No. 2015 2016 2017
Litigation pending at the close of the year 43 34 32

As at 31 December 2017, 32 cases of litigation were pending in the Group: Excluding AcegasApsAmga and Marche Multiservizi, there were 16 cases of litigation pending at year end: Of these; one was for recognition of a higher employment level, six for dismissals for just cause, two for recognition of an open-ended employment agreement with Hera or subsidiary, six for compensation of damages and payment of contractual indemnity, and, lastly, one was promoted by the company. In 2017, nine cases were initiated. The AcegasApsAmga Group has 15 occupational cases pending. Among these: three requests for recognition of an open-ended employment agreement by former temporary workers, three for recognition of an open-ended employment agreement by cooperative members, one for recognition of occupational illness, five objections to dismissal (conduct and disciplinary measures), and three for compensation of damages. Marche Multiservizi had only one case in 2017 brought by an employee for recognition of a higher job level.

In 2017, 162 disciplinary measures were taken against Group employees, in compliance with the applicable national labour agreements: they involved oral or written reprimands (55 cases), withholdings on salary (57 cases) and 42 temporary suspensions from work. In 8 cases, it was necessary to resort to termination, 3 with notice and 5 without notice.