For an industrial group with the characteristics of Hera, it is essential to take into account the needs and demands of all stakeholders which often may not be in agreement.
A management approach that encourages corporate social responsibility and sustainability entails taking into account all legitimate demands of the various categories of stakeholders, balancing these demands and integrating them into the company strategies.
From a survey of corporate stakeholders, a map of corporate stakeholders was defined and the following were identified for each category identified:
- composition and presence of objectives of particular interest;
- topics considered to be a priority;
- listening, dialogue and consultation activities carried out during the year.