329
million euro
of Ebitda generated by shared value
activities, 1/3 of total Ebitda
(+10% compared to 2016)
200
million euro
for shared value investments,
41% of total investments
70/100
customer satisfaction
The annual customer satisfaction
survey confirms the quality of Group
services

Sustainability has always played a key role in Hera’s strategy ever since its establishment. The approach adopted by the Group is based on integrating sustainability in its planning and control systems and, therefore, in the management of its business activities. This aspect has been effectively implemented through a balanced scorecard system involving all the company management and with our constant commitment to stakeholder reporting, as confirmed by the sustainability report. The Report has been published on a yearly basis ever since the Group’s establishment and, since 2007, has the timescale as the financial statements.

Competitiveness and sustainable development for the company and local area in which the company operates form the vision at the basis of Group’s approach towards corporate social responsibility and sustainability.

The Company’s mission and values have merged into the Code of Ethics, which is updated every three years with the involvement of employees, forming the basis of corporate conduct and serving as a point of reference for all the people working in the Group. These values represent the strategic and cultural focus with which to draw up the Business Plan every year and report the results to stakeholders transparently. Lastly, a balanced scorecard system makes it possible to translate the strategy into operational projects that are an integral part of the management bonus system.

This process features a wide range of listening and dialogue actions with stakeholders.

In the two-year period 2016-2017, a new shared value approach was defined with the aim of further integrating sustainability into our business activities and directing both our strategy and sustainability reporting to the urgencies dictated by the Global Agenda on Sustainable Development.