329
million euro
of Ebitda generated by shared value
activities, 1/3 of total Ebitda
(+10% compared to 2016)
200
million euro
for shared value investments,
41% of total investments
70/100
customer satisfaction
The annual customer satisfaction
survey confirms the quality of Group
services

“Shared value” investments

In 2017, the Hera Group invested around Euro 200 million for the development of shared value, which represent 41% of the total investments made by the Hera Group.

The graph below shows these investments divided by impact driver:

Shared value investments

  • Specifically, as regards the driver “Smart use of energy”, the investments regard:
    the anaerobic digestion and composting plants and the Sant’Agata Bolognese biomethane plants (around Euro 13 million – “Renewable energy sources” impact area);

      • updating of energy systems, dissemination of innovative solutions and monitoring of existing projects through Hera Luce, Hera Servizi Energie (now AcegasApsAmga Servizi Energetici Spa) and Sinergie (around Euro 18.6 million – “Promotion of energy efficiency” impact area;
  • purchase of low environmental impact vehicles (approx. Euro 1 million – “Reduction of greenhouse gas emissions” impact area.

For the “Efficient use of resources” driver, over Euro 52 million were invested for activities that guarantee the highest water resource quality standards, both in urban and rural areas (“Sustainable management of water resources” impact area) and around Euro 27.5 million for the development of separate waste collection and for waste recovery and recycling, especially through Aliplast and Waste Recycling (“Transition towards a circular economy” impact area).

Lastly, as part of “Innovation and contribution to development”, investments were mainly aimed at spreading innovative technologies related to the development of smart cities, circular economy, Utility 4.0 and customer experience (approx. Euro 78 million – “Dissemination of innovation and digitalisation” impact area) and to the district heating service (over Euro 10 million – “Air and soil protection” impact area).