million euro
of Ebitda generated by shared value
activities, 1/3 of total Ebitda
(+10% compared to 2016)
million euro
for shared value investments,
41% of total investments
customer satisfaction
The annual customer satisfaction
survey confirms the quality of Group

How we identified the “calls to action”

In 2017, we continued the process we started in 2016 to analyse the “Global Agenda” and the needs for change that are outlined in it, which represent the “calls to action” for a company like Hera. Understanding and sharing this scenario is essential to further improve – today and in years to come – the way we report the sustainability results achieved. At the same time, it is also an opportunity to steer strategy and operational processes in order to address change and meet the needs and expectations of both the market and society, thus enhancing competitiveness.

The process started by analysing European, national and local policies and ended by identifying Hera’s Drivers of Change and Impact Areas, while keeping in mind its spheres of competence.

Forty-five global, European, national and local policies were analysed to define the priorities for change towards sustainability. The commitments and quantitative targets of these policies which are of key significance to Hera’s activity were analysed. Nine Impact Areas were defined by identifying the cross-cutting thematic areas that group together several commitments and targets. Lastly, three Drivers of change were identified by grouping the various Impact Areas into strategic development lines for Hera.

The three Drivers of Change and Impact Areas were linked to the ten 2030 UN Agenda goals for sustainable development that Hera identified as priorities in relation to the businesses managed and which include the 61 “What we will do…” (objectives for the future) detailed in this Report.

“Calls to action”: The Drivers of Change, the Impact Areas and the 2030 UN Agenda goals of interest to Hera

The Drivers of Change, the Impact Areas and the 2030 UN Agenda goals of interest to Hera


The relationship between CSR and CSV according to Hera