329
million euro
of Ebitda generated by shared value
activities, 1/3 of total Ebitda
(+10% compared to 2016)
200
million euro
for shared value investments,
41% of total investments
70/100
customer satisfaction
The annual customer satisfaction
survey confirms the quality of Group
services

Hera’s growth has developed with a strong focus on the aspects of sustainability with regard to regulated services (distribution of gas and electricity, water service and waste collection) and services managed according to free market criteria (hazardous waste disposal, sale of gas and electricity). Development was balanced across the sectors, confirming that Hera is strongly rooted to the local area and that it places quality at the core of the services it manages.

Services provided
Energy services

Sale and distribution of gas and electricity, district heating, heat management and public lighting

Integrated water service

Civil and industrial water system, sewerage and purificatione

Waste management services

Collection, recovery, treatment and disposal of urban and special waste

Customers Gas: 1.4 million

Electricity: 1 million

District Heating: 12 thousand

Water: 1.5 million
Municipalities served Gas distribution: 259

Electricity distribution: 26

District heating: 16

Public lighting: 165

Water system: 230

Sewerage and purification: 231

Waste collection: 187
Residents served 3.6 million 3.6 million 3.3 million
Volumes Gas sold: 5.2 billion cubic metres

Electricity sold: 10.5 TWh

Water sold: 302.8 million cubic metres Waste collected: 2.0 million tons

Waste disposed of: 6.8 million tons

 

Customers and municipalities served in the local areas (regulated services)
Local area Company Energy services Water services Waste management services At least one service
Bologna Area Hera 813 thousand (93%) 855 thousand (98%) 701 thousand (80%) 855 thousand (98%)
Ferrara Area Hera 195 thousand (56%) 249 thousand (71%) 132 thousand (38%) 298 thousand (85%)
Forlì-Cesena Area Hera 326 thousand (83%) 394 thousand (100%) 394 thousand (100%) 394 thousand (100%)
Imola-Faenza Area Hera 195 thousand (76%) 257 thousand (100%) 257 thousand (100%) 257 thousand (100%)
Modena Area Hera 475 thousand (68%) 466 thousand (67%) 494 thousand (71%) 498 thousand 71%)
Padova Area AcegasApsAmga 327 thousand (35%) 299 thousand (32%) 265 thousand (28%) 417 thousand (45%)
Pesaro-Urbino Area Marche Multiservizi 255 thousand (63%) 280 thousand (69%) 269 thousand (66%) 327 thousand (81%)
Ravenna Area Hera 240 thousand (87%) 277 thousand (100%) 277 thousand (100%) 277 thousand (100%)
Rimini Area Hera 35 thousand (10%) 336 thousand (100%) 319 thousand (95%) 336 thousand (100%)
Trieste Area AcegasApsAmga 222 thousand (94%) 235 thousand (100%) 204 thousand (87%) 235 thousand (100%)
Udine, Gorizia and Pordenone Area AcegasApsAmga 495 thousand (72%) 495 thousand (72%)
Hera Group 3.6 million (66%), 263 municipalities 3.6 million (77%), 231 municipalities 3.3 million (70%), 187 municipalities 4.4 million, (80%), 349 municipalities

Number of municipalities, residents and percentage of total residents in the province or the local area (as at 1 January 2017, source: Istat) in which Hera manages at least one energy service (distribution of gas, electricity or district heating), water service (water systems, sewage or treatment) and waste management service (separated or non-separated waste collection, or sweeping). The local area of Imola-Faenza includes three municipalities belonging to the Province of Florence in which Hera manages energy, water and waste management services. The Padua area includes 1 municipality from the Province of Venice in which AcegasApsAmga manages water services. The area of Pesaro-Urbino includes six municipalities belonging to the Province of Ancona in which Marche Multiservizi manages the waste management services.