In 2017, the commitment to environmental sustainability and energy efficiency grew further, confirmed also by the launch of commercial offers with added-value services that allow consumption monitoring and reduction for Hera Comm household and business customers:
- launch of the “Welcome Hera” offer, providing access to Hera Comm’s free market and to all innovative solutions to get to know about consumption and consumption savings; Welcome Hera joins Nuova Idea Hera (over 150,000 customers joined the electricity service and about 136,000 customers joined the gas service in 2017 alone), Prezzo Netto and Giorno Hera.
- expansion of our portfolio of innovative solutions available to customers for containing and monitoring their consumption, such as “Hera ContaWatt” and the “Energy Management Portal”; these digital solutions use simple and user-friendly interfaces to allow real-time monitoring, even remotely.
The trend of subscriptions to the consumption analysis report doubled in 2017: a tangible sign that customers appreciate initiatives that can reduce environmental impact and increase energy consumption efficiency and related expenses. The support of smart energy efficiency tools strongly helped us to spread the new offers launched in 2017 which, in addition to Nuova Idea Hera mentioned above, include the Hera Thermo offer (which allows customers to use a smart thermostat to check their consumption, programme their boiler even remotely and view a consumption report) and Hera Caldo Smart (HSE’s energy efficiency offer for condominiums).
|Contracts at the end of the year||2016||2017|
|Contracts at the end of the year with energy efficiency services||58,237||161,947|
|% Contracts at the end of the year with energy efficiency services out of total EE contracts||7.7%||18.7%|
|Contracts at the end of the year with energy efficiency services||73,032||162,507|
|% Contracts at the end of the year with energy efficiency services out of total gas contracts||6.3%||13.8%|
|% electricity and gas contracts with energy efficiency services.||6.8%||15.9%|