6,502
people hired
thanks to the induced employment
generated by Hera in 2017
78
million euro
Investments in innovation and
digitalization. 13 projects in smart city,
circular economy and 4.0 utilities
75%
of reused soil
in projects implemented in 2016
and 2017

Hera Group’s employment impact is also due to concrete actions of social responsibility in tenders, which the Group continued to implement in 2017, so as to effectively implement social responsibility in tenders on a consistent basis with the standards expressed in the Group’s Code of Ethics and with the matters required by the SA 8000 standard on attention towards the work conditions in the supply chain.

In 2017, the Memorandum of Understanding regarding tenders of the Hera Group was fully implemented, entered into on 26 October 2016, by the Hera Group and the National Trade Union Organizations. This agreement defined a system of standard rules within the Group, in compliance with legislation and regulations on the subject envisaged by the applicable Italian collective labour agreements. More specifically, the main safeguards concern the personnel employed by suppliers, the continuity of their economic and regulatory treatment, the methods used to choose economic operators using a system based on consistency with the regulations on procurement, the Anac guidelines, the Group’s Code of Ethics and the SA8000 certification system.

The Procurement Protocol requires the specific indication of the sector’s Italian collective labour agreement and also deals with continuity of employment, requiring application of the social clause. In particular, the Protocol establishes that the “voluntary” social clause can be used in regulated and labour-intensive sectors, in labour and services contracts that concern the post-first intervention works on networks and services related to the management of relationships with end customers (meter readings and auxiliary meter-related activities), for new tenders for services that have been already outsourced, and excluding insourcing, in consideration of the objective to saturate and exploit internal resources. In such cases, the new contractor must make an job offer that is consistent with the overall conditions in force at the time of the contract change such as retribution, professional requirements and duration of the contract to the personnel that is employed on a permanent basis and employed directly and mainly in the activities covered by the contract in force at the operator leaving the company in the period of 90 days prior to the start of the new management. In all the other cases of takeover of tenders, a prior meeting must take place among the outgoing contractor, the new contractor and the local trade unions to assess any possible solution to safeguard employment.

The most important tenders in which the Procurement Protocol rules described above were applied were following 21 (of which 6 related to AcegasApsAmga):

  • the negotiated tender procedure to award a two-year contract for call centre activities, for a total of Euro 29 million, which applied the provisions of Law 11/2016 on the transfer of personnel in call centre service tenders;
  • the negotiated tender procedure originating from the qualification system call to award a two-year contract for the gully sucker service for maintenance cleaning of sewage networks and systems, sumps, road grates, for a total of Euro 28.4 million, which referenced the requirement to apply the FISE Italian collective labour agreement and, considering that the contract replaces a corresponding expiring contract, referenced the requirement to apply the so-called “social clause” as set out in that agreement;
  • the negotiated tender procedure to award a three-year contract for the bill, document and registered letter sorting, delivery and distribution service for Hera Group customers, for a total of Euro 24 million, which referenced the requirement to apply the Italian collective labour agreement and, considering that the contract replaces a corresponding expiring contract, referenced the requirement to apply the so-called “social clause” as set out in that agreement, and if that agreement does not include a “social clause”, required application of the “voluntary” social clause as set out above;
  • the negotiated tender procedure to award a two-year contract for the ordinary and extraordinary mechanical maintenance at the waste-to-energy plants and other waste treatment plants of Herambiente and other Hera Group companies, for a total of Euro 22 million, which referenced the requirement to apply the Italian collective labour agreement of the mechanical industry and, considering that the contract replaces a corresponding expiring contract, referenced the requirement to apply the so-called “social clause” as set out in that agreement, and if that agreement did not include a “social clause”, required that a prior meeting must take place among the outgoing contractor, the new contractor and the local trade unions to assess any possible solution to safeguard employment;
  • 4 restricted procedures to award environmental services in the Ravenna area (collection, automated street sweeping, transport of removable containers, manual sweeping) for a total annual value of Euro 20.5 million. In particular, the two tenders for automated street sweeping referenced the requirement to apply the Italian collective labour agreement for waste management services of FISE Assoambiente and, considering that those tenders replace corresponding expiring contracts, referenced the requirement to apply the so-called “social clause” as set out in the labour agreement of FISE Assoambiente; The tender for transport of removable containers referenced, in compliance with the content of art. 30(4) of Italian Legislative Decree 50/2016 as amended, application of the Italian collective labour agreement, signed by the trade union organizations most representative at national level, whose sphere of application is most closely related to the scope of the tender, as well as any territorial collective bargaining, in force in the area where the tender takes place, and the application of the “voluntary” social clause as set out above. In the tender for manual street sweeping, since it is a contract reserved to social cooperatives, the National Collective Labour Agreement for social cooperation and the above-mentioned “voluntary” social clause were required. In addition, these procedures required a commitment by the new contractor, in the event that additional staff be needed, to give priority to considering workers already employed in the previous management of the activities covered by the contracts;
  • the negotiated procedure originating from the qualification system tender to award a four year contract for the activities ancillary to meters, for a total of Euro 17 million, and the negotiated tender procedure originating from the qualification system to assign a one year contract for the mass replacement and registration/assignment service of gas meters for the services provided by InRete Distribuzione Energia, for a total of Euro 5 million, which referenced the requirement to apply the Federgasacqua Collective Labour Agreement and the “voluntary” social clause as set out above;
  • the 5 open procedures published by Herambiente, relating to the award of the waste recycling service by means of mechanical/manual selection and sorting and mechanical handling at 5 selection and recovery plants (Modena, Ferrara, Voltana, Coriano, Mordano), for a total annual value of Euro 6 million, considering that those tenders replace corresponding expiring contracts, referenced the requirement to apply the so-called “social clause” if envisaged by the Italian collective labour agreement for the sector, as identified on the basis of and according to the above criteria consistently with art. 30(4) of Legislative Decree 50 of 2016, and, if the labour agreements applied do not include a social clause to promote employment continuity, require the application of the “voluntary” social clause as set out above.
  • the negotiated tender procedure originating from the Qualification System to award day and night, working day and holiday emergency support services, and extraordinary works and maintenance of networks, connections and accessories of water and sewerage services in the area managed by AcegasApsAmga, for the 2018 – 2020 period, with the right to renew, at the sole discretion of the client, year by year, for a further three annual periods, for a total of Euro 24 million, which referenced the requirement for the successful bidder to apply the Italian collective labour agreement for the construction industry and make an job offer that is consistent with professional requirements and duration of the contract with personnel that is employed under open-ended contracts and employed directly and mainly in the activities covered by the contract in force at the outgoing operator in the 90 day period prior to the beginning of the new management period.
  • the restricted procedure tender, published by AcegasApsAmga, to award the two-year contract, with the possibility of renewal for one more year, for the manual and mechanical sweeping service, including ancillary services for other waste management services, to be carried out in the Municipality of Trieste, divided into two lots for a total of Euro 9.3 million every two years, which referenced the requirement to apply to the personnel employed under the contract, including any partner-workers, in accordance with the provisions of art. 30(4) of Italian Legislative Decree 50/2016 as amended, the Italian collective labour agreement of Utilitalia Servizi Ambientali as well as the related Collective Bargaining Agreement for the Territory in force in the area where the contract is carried out. Moreover, considering that this contract replaces a corresponding expiring contract, it referenced the requirement to apply the so-called “social clause” required by the aforementioned CCNL Utilitalia Servizi Ambientali in art. 6 and the safeguards provided by current legislation, in order to ensure the continuity of employment of personnel employed under the contract;
  • the negotiated tender procedure originating from the Qualification System to award Emergency Services, and scheduled and ancillary maintenance work on gas in the area managed by AcegasApsAmga, for the 2018 – 2019 period, with the right to renew, at the same contractual conditions year by year at the sole discretion of the client for a further three annual periods, for a total of Euro 6 million, which referenced the requirement for the successful bidder to apply the Italian collective labour agreement for the construction industry and make an job offer that is consistent with professional requirements and duration of the contract with personnel that is employed under open-ended contracts and employed directly and mainly in the activities covered by the contract in force at the outgoing operator in the 90 day period prior to the beginning of the new management period.
  • the restricted procedure tender published by AcegasApsAmga to award a two year contract, with the possibility of renewal for one more year, for manual and mechanised sweeping, door-to-door biomass collection, and bulky waste home collection, selective collection of cardboard packaging, collection of batteries and ancillary services within the Municipality of Trieste (districts 1, 2 and 6 – Altipiano zone and eastern suburbs), for a total of Euro 3.6 million, reserved pursuant to art. 112 of Legislative Decree 50/2016, to economic operators and social cooperatives and their consortia whose main purpose is the social and professional integration of disabled or disadvantaged people, wherein at least 30% of the workers of the above economic operators are disabled workers or disadvantaged workers, as specified in art. 112(2) of Legislative Decree 50/2016. In particular, it referenced the requirement to apply to the contractors’ employees dedicated to the execution of the service the Italian Collective Labour Agreement for workers of Cooperatives in the Social, Health, Assistance and Educational Sector involved in work induction signed by the signed by the trade union organizations most representative at national level and the relevant Collective Bargaining Agreement for the Territory in force in the area where the contract is being carried out, and, considering that this contract replaces a corresponding expiring contract, it referenced the requirement to apply the so-called “social clause” in order to ensure the continuity of employment of personnel employed under the contract;
  • the negotiated tender procedure originating from the Qualification System to award a one year contract, renewable for the same period, to build connections, limited extensions/expansion and/or small movements of networks and plants for the Water-Gas-Sewerage Services managed by AcegasApsAmga in the Padua, Trieste, Udine and Gorizia areas, as well as the building preparations needed to build connections, limited extensions/expansion and/or small movements of networks and plants of electricity operated by AcegasApsAmga in the municipalities of Trieste and Gorizia, for a total of Euro 3.1 million;
  • the negotiated procedure tender originating from the Qualification System, to award a three year contract for the technical, administrative and operational management service for the treatment plants of a vacuum sewerage system and sewerage pumping stations managed by AcegasApsAmga in the Pievese area, for a total of Euro 2.7 million, referenced the requirement to apply the so-called “social clause” if envisaged by the Italian collective labour agreement for the sector, as identified on the basis of and according to the above criteria consistently with art. 30(4) of Legislative Decree 50 of 2016, and, if the labour agreements applied do not include a social clause to promote employment continuity, require the application of the “voluntary” social clause as set out above.
  • the restricted procedure tender, published by AcegasApsAmga, to award the two-year contract, with the possibility of renewal for one more year, for the cemetery services and maintenance services in all the cemeteries of the Municipality of Trieste and operation and maintenance of the funerary lighting in the cemeteries of the Municipality of Trieste for a total of Euro 1.2 million, which referenced the requirement to apply to the personnel employed under the contract, including any partner-workers, the Italian collective labour agreement and the related Collective Bargaining Agreement for the Territory in compliance with art. 30(4) of Legislative Decree 50/2016. Moreover, considering that this contract replaces a corresponding expiring contract, it referenced the requirement to apply the so-called “social clause”, in order to ensure continuity of employment of personnel employed under the contract.

Also, it is indicated that, in the standard specifications for the work and services categories used in the tender procedures, besides the clause for the request for authorization to use temporary manpower, a clause by virtue of which “in accordance with the matters envisaged by Article 48(6) of Italian Legislative Decree 81/2015, recourse to accessory work services (so-called vouchers Inps 2017) in the performance of works or service contracts” has also been included.