Compliance with Italian Leg. Decree 254/16

Compliance with Italian Leg. Decree 254/16
Leg. Decree 254/16 topics Material topics References Business model, policies and principal risks
ENVIRONMENTAL Sustainable management of water resources Sustainable management of water resources

Efficient use of resources

Energy efficiency in the Hera Group

Spreading renewable energy

Smart use of energy

Reduction of greenhouse gas emissions

Air and soil protection

Risks:
Risks related to legislation on environmental impact

Models and policies:
Quality, Safety, Environment policySa 8000 Management SystemThe organisational model for prevention of crimes which the Company is responsible for

The Ethics Committee

Transition towards a circular economy
Promotion of energy efficiency and spreading renewable energy
Compliance with environmental and social regulations
Reduction of GHG emissions (climate change)
Environmental impact of waste treatment plants (NIMBY syndrome)
SOCIAL Sustainability in the supply chain Tenders for contracts awarded on the basis of the most economically advantageous bid approach

Hera’s contribution to social inclusion

Lead-on employment

Job placement under supply contracts with social cooperatives

Sponsorships and donations

Quality, cost and safety of customer services

The production and allocation of value added

Risks:
Risks related to the interruption of servicesRisks associated with logical and physical securityThe areas exposed to the risk of bribery

Models and policies:
Quality, Safety, Environment policySa 8000 Management SystemProcurement guidelinesFurther action for social responsibility in tenders

Local development and indirect economic impacts
Attention to users suffering economic difficulties
Local community
Safety and continuity of the service provided to customers
Quality, costs of waste collection and city integrity service
Commercial relations with customers through branch offices, call centres and the internet
Economic value for the stakeholders
EMPLOYEES MATTERS Workplace health and safety Health and Safety

Diversity and welfare

Industrial relations

Training and professional development

Hera’s contribution to employment development

Risks:
Risks associated with regulations on health and safety of workers

Models and policies:
Quality, Safety, Environment policySa 8000 Management SystemThe Code of Ethics The Ethics CommitteeCorporate welfare

Employees development process

Personal data protection policy

Charter for equal opportunities and equality at

Diversity, Welfare and internal climate
Training and professional development, salaries and incentives
RESPECT FOR HUMAN RIGHTS Not material – Respect for human rights Definition of contents Risks:
Not relevantModels and policies:Sa 8000 Management System
ANTI-CORRUPTION AND BRIBERY MATTERS
Anti-corruption activities The prevention of and the fight against corruption within the Hera Group Risks:
the areas exposed to the risk of bribery

Models and policies:
The organisational model for prevention of crimes which the Company is responsible for