GRI contents reference table

 

Organization profile
GRI standard Paragraph Omissions
102-1 Name of the organization About us
102-2 Activities, brands, products, and services About us
102-3 Location of headquarters Headquarters of the holding company “Hera SpA”:
V.le C. Berti Pichat 2/4 – 40127 Bologna
102-4 Location of operations About us
102-5 Ownership and legal form Reporting scope and period

The composition of the shareholding structure

102-6 Markets served About us
102-7 Scale of the organization Staff figures at year end

Services provided

Hera’s commitment toward investors

102-8 Information on employees and other workers Staff figures at year end

Part-time contracts

The reporting process

102-9 Supply chain Our suppliers
102-10 Significant changes to the organization and its supply chain About us
102-11 Precautionary Principle or approach Risk management

Regulations are respected and Environmental Impact Assessments are carried out for new plants.

102-12 External initiatives The guidelines used

The SA8000 Quality, Safety, Environmental and Social Responsibility system

102-13 Membership of associations Associations of which Hera is a member

 

Strategy
GRI standard Paragraph Omissions
102-14 Statement from senior decision-marker Letter to stakeholders

 

Ethics and integrity
GRI standard Paragraph Omissions
102-16 Values, principles, standards, and norms of behaviour Mission and values

The Code of Ethics

102-17 Mechanisms for advice and concerns about ethics The Ethics Committee

The prevention of and the fight against corruption within the Hera Group

 

Governance
GRI standard Paragraph Omissions
102-18 Governance structure Corporate governance

Risk management

102-20 Executive-level responsibility for economic, environmental, and social topics The Executive Committee

Managing sustainability

102-21 Consulting stakeholders on economic, environmental, and social topics Dialogue with our stakeholders
102-22 Composition of the highest governance body and its committees Hera Spa’s Board of Directors

Managing sustainability

Social and environmental skills (see section Corporate governance-BoD of the website)

102-23 Chair of the highest governance body See Consolidated Financial Statements
102-24 Nominating and selecting the highest governance body See Consolidated Financial Statements
102-26 Role of highest governance body in setting purpose, values, and strategy Corporate governance

Managing sustainability
Hera’s approach to sustainability

102-30 Effectiveness of risk management processes Risk management
102-32 Highest governance body’s role in sustainability reporting Methodological guide to the Report
102-33 Communicating critical concerns Risk management

The Ethics Committee

102-34 Nature and total number of critical concerns The Ethics Committee
102-37 Stakeholders’ involvement in remuneration The stakeholders involved are: employees (292) and investors
(See “Remuneration Report”)

 

Stakeholder engagement
GRI standard Paragraph Omissions
102-40 List of stakeholder groups Dialogue and consultation initiatives
102-41 Collective bargaining agreements Remuneration and incentives
102-42 Identifying and selecting stakeholders Dialogue and consultation initiatives
102-43 Approach to stakeholder engagement Dialogue and consultation initiatives
102-44 Key topics and concerns raised Dialogue and consultation initiatives

More dialogue and feedback with HeraLAB

The methodology used for the customer satisfaction survey

The internal climate survey and other dialogue initiatives

 

Report profile
GRI standard Paragraph Omissions
102-45 Entities included in the consolidated financial statements Reporting scope and period
102-46 Defining report content and topic Boundaries Definition of contents
102-47 List of material topics Topics raised in the 2017 materiality analysis
102-48 Restatements of information Reporting actions
102-49 Changes in reporting Aliplast

Definition of contents

102-50 Reporting period The sustainability report refers to the following period: form the 1st January to the 31st December 2017.
102-51 Date of most recent report The most recent report was published in April 2017 (Sustainability Report 2016).
102-52 Reporting cycle Methodological guide to the Report
102-53 Contact point for questions regarding the report The Management Review Committee and the work group
102-54 Claims of reporting in accordance with the GRI Standards The guidelines used
102-55 GRI content index GRI contents reference table
102-56 External assurance Auditing

 

Economic performance
GRI standard Paragraph Omissions
103-1 Explanation of the material topic and its Boundary Topics raised in the 2017 materiality analysis
103-2 The management approach and its components Sustainabilitu for the Hera Group

Risk management

103-3 Evaluation of the management approach Sustainability for the Hera Group

Risk management

201-1 Direct economic value generated and distributed Economic value for the stakeholders

 

Indirect economic impacts
GRI standard Paragraph Omissions
103-1 Explanation of the material topic and its Boundary Topics raised in the 2017 materiality analysis
103-2 The management approach and its components Sustainability for the Hera Group

Risk management

103-3 Evaluation of the management approach Sustainability for the Hera Group

Risk management

203-1 Infrastructure investments and services supported Sponsorships and donations
203-2 Significant indirect economic impacts Placement under supply contracts with social cooperatives

Lead-on employment

 

Procurement practices
GRI standard Paragraph Omissions
103-1 Explanation of the material topic and its Boundary Topics raised in the 2017 materiality analysis
103-2 The management approach and its components Sustainability for the Hera Group

Risk management

103-3 Evaluation of the management approach Sustainability for the Hera Group

Risk management

204-1 Proportion of spending on local suppliers Impact on areas served

 

Anti-corruption
GRI standard Paragraph Omissions
103-1 Explanation of the material topic and its Boundary Topics raised in the 2017 materiality analysis
103-2 The management approach and its components Sustainability for the Hera Group

Risk management

103-3 Evaluation of the management approach Sustainability for the Hera Group

Risk management

205-1 Operations assessed for risks related to corruption Risks related to corruption have been analyzed during the risk assessment for the implementation of the Organizational Model in compliance with Italian Leg. Decree 231/01.

The organisational model for prevention of crimes which the Company is responsible for

Integrating sustainability into the strategy

 

Energy
GRI standard Paragraph Omissions
103-1 Explanation of the material topic and its Boundary Topics raised in the 2017 materiality analysis
103-2 The management approach and its components Sustainability for the Hera Group

The SA8000 Quality, Safety, Environmental and Social Responsibility management system

Risk management

103-3 Evaluation of the management approach Sustainability for the Hera Group

The SA8000 Quality, Safety, Environmental and Social Responsibility management system

Risk management

302-1 Energy consumption within the organization Primary energy consumption by type

 

Water
GRI standard Paragraph Omissions
103-1 Explanation of the material topic and its Boundary Topics raised in the 2017 materiality analysis
103-2 The management approach and its components Sustainability for the Hera Group

The SA8000 Quality, Safety, Environmental and Social Responsibility management system

Risk management

103-3 Evaluation of the management approach Sustainability for the Hera Group

The SA8000 Quality, Safety, Environmental and Social Responsibility management system

Risk management

303-1 Water withdrawal by source Water fed into the network, by source

 

Emissions
GRI standard Paragraph Omissions
103-1 Explanation of the material topic and its Boundary Topics raised in the 2017 materiality analysis
103-2 The management approach and its components Sustainability for the Hera Group

The SA8000 Quality, Safety, Environmental and Social Responsibility management system

Risk management

103-3 Evaluation of the management approach Sustainability for the Hera Group

The SA8000 Quality, Safety, Environmental and Social Responsibility management system

Risk management

305-1 Direct (Scope 1) GHG emissions Total greenhouse gas emissions
305-2 Energy indirect (Scope 2) GHG emissions Total greenhouse gas emissions
305-4 GHG emissions intensity Total greenhouse gas emissions
305-7 Nitrogen oxides (NOX), sulfur oxides (SOX), and other significant air emissions Atmospheric emissions generated by waste-to-energy plants

District heating: an answer to protect air quality

Emissions of the Imola cogeneration plant

 

Waste
GRI standard Paragraph Omissions
103-1 Explanation of the material topic and its Boundary Topics raised in the 2017 materiality analysis
103-2 The management approach and its components Sustainability for the Hera Group

The SA8000 Quality, Safety, Environmental and Social Responsibility management system

Risk management

103-3 Evaluation of the management approach Sustainability for the Hera Group

The SA8000 Quality, Safety, Environmental and Social Responsibility management system

Risk management

306-2 Waste by type and disposal method Main types of waste produced by the company

 

Environmental compliance
GRI standard Paragraph Omissions
103-1 Explanation of the material topic and its Boundary Topics raised in the 2017 materiality analysis
103-2 The management approach and its components Sustainability for the Hera Group

The SA8000 Quality, Safety, Environmental and Social Responsibility management system

Risk management

103-3 Evaluation of the management approach Sustainability for the Hera Group

The SA8000 Quality, Safety, Environmental and Social Responsibility management system

Risk management

307-1 Non-compliance with environmental laws and regulations Relations with regulatory and supervisory authorities

 

Occupational Health and Safety
GRI standard Paragraph Omissions
103-1 Explanation of the material topic and its Boundary Topics raised in the 2017 materiality analysis
103-2 The management approach and its components Sustainability for the Hera Group

The SA8000 Quality, Safety, Environmental and Social Responsibility management system

Risk management

103-3 Evaluation of the management approach Sustainability for the Hera Group

The SA8000 Quality, Safety, Environmental and Social Responsibility management system

Risk management

403-1 Workers representation in formal joint management–worker health and safety committees Health and Safety
403-2 Types of injury and rates of injury, occupational diseases, lost days, and absenteeism, and number of work-related fatalities 98% of employees are represented in company-worker committees for health and safety that have been set up in the Group. Considering also the estimated indirect employment of suppliers (6,502 people), the percentage of workers represented within the company-workers health and safety committees stands at 56%.

Health and Safety

 

Training and education
GRI standard Paragraph Omissions
103-1 Explanation of the material topic and its Boundary Topics raised in the 2017 materiality analysis
103-2 The management approach and its components Sustainability for the Hera Group

The SA8000 Quality, Safety, Environmental and Social Responsibility management system

Risk management

103-3 Evaluation of the management approach Sustainability for the Hera Group

The SA8000 Quality, Safety, Environmental and Social Responsibility management system

Risk management

404-1 Average hours of training per year per employee Training hours (average, per capita)
404-2 Programs for upgrading employee skills and transition assistance programs Initiatives providing assistance for career ending management were not performed. The indicator does not include the following companies: Aliplast and Aresgas. The workers of these companies account for 4.7% of the total.

Main training initiatives

 

Diversity and Equal Opportunuty
GRI standard Paragraph Omissions
103-1 Explanation of the material topic and its Boundary Topics raised in the 2017 materiality analysis
103-2 The management approach and its components Sustainability for the Hera Group

The SA8000 Quality, Safety, Environmental and Social Responsibility management system

Risk management

103-3 Evaluation of the management approach Sustainability for the Hera Group

The SA8000 Quality, Safety, Environmental and Social Responsibility management system

Risk management

405-1 Diversity of governance bodies and employees The Board of Directors

Diversity and welfare

 

Local Communities
GRI standard Paragraph Omissions
103-1 Explanation of the material topic and its Boundary Topics raised in the 2017 materiality analysis
103-2 The management approach and its components Sustainability for the Hera Group

The SA8000 Quality, Safety, Environmental and Social Responsibility management system

Risk management

103-3 Evaluation of the management approach Sustainability for the Hera Group

The SA8000 Quality, Safety, Environmental and Social Responsibility management system

Risk management

413-1 Operations with local community engagement, impact assessments, and development programs The HeraLab Stakeholder Consultation Committee is present in 5 of the 15 provinces in which the Group operates, home to 54% of the total citizens served.

More dialogue and feedback with HeraLAB

 

Supplier social assessment
GRI standard Paragraph Omissions
103-1 Explanation of the material topic and its Boundary Topics raised in the 2017 materiality analysis
103-2 The management approach and its components Sustainability for the Hera Group

The SA8000 Quality, Safety, Environmental and Social Responsibility management system

Risk management

103-3 Evaluation of the management approach Sustainability for the Hera Group

The SA8000 Quality, Safety, Environmental and Social Responsibility management system

Risk management

414-1 New suppliers that were screened using social criteria Tenders for contracts awarded on the basis of the most economically advantageous bid approach

 

Customer health and safety
GRI standard Paragraph Omissions
103-1 Explanation of the material topic and its Boundary Topics raised in the 2017 materiality analysis
103-2 The management approach and its components Sustainability for the Hera Group

The SA8000 Quality, Safety, Environmental and Social Responsibility management system

Risk management

103-3 Evaluation of the management approach Sustainability for the Hera Group

The SA8000 Quality, Safety, Environmental and Social Responsibility management system

Risk management

416-1 Assessment of the health and safety impacts of product and service categories Health and safety impact assessments are carried out for the integrated water service and the gas distribution service amounting to 29% of the services offered by the Group.
Assessments are reported in the following paragraphs:Quality of drinking waterService safety and continuity
416-2 Incidents of non-compliance concerning the health and safety impacts of products and services The topic of non-compliance with voluntary regulations and codes regarding the impacts on health and safety of services during their life cycle is applicable to the integrated water service only.

Service safety and continuity

 

Marketing and labeling
GRI standard Paragraph Omissions
103-1 Explanation of the material topic and its Boundary Topics raised in the 2017 materiality analysis
103-2 The management approach and its components Sustainability for the Hera Group

The SA8000 Quality, Safety, Environmental and Social Responsibility management system

Risk management

103-3 Evaluation of the management approach Sustainability for the Hera Group

The SA8000 Quality, Safety, Environmental and Social Responsibility management system

Risk management

417-1 Requirements for product and service information and labeling Information on the quality of drinking water is required to be provided in the bill.

Quality of drinking water

For the sale of electricity and gas, the National Authority indicates the information that must be included in the bill including the sources of the electricity sold and the standards of services provided.

The gas bill
The electricity bill

43% of the service offered by the Group meet the indicator’s information requirements.

 

Socioeconomic compliance
GRI standard Paragraph Omissions
103-1 Explanation of the material topic and its Boundary Topics raised in the 2017 materiality analysis
103-2 The management approach and its components Sustainability for the Hera Group

The SA8000 Quality, Safety, Environmental and Social Responsibility management system

Risk management

103-3 Evaluation of the management approach Sustainability for the Hera Group

The SA8000 Quality, Safety, Environmental and Social Responsibility management system

Risk management

419-1 Non-compliance with laws and regulations in the social and economic area

 

Quality, costs of the waste collection service and urban respectability
GRI standard Paragraph Omissions
103-1 Explanation of the material topic and its Boundary Topics raised in the 2017 materiality analysis
103-2 The management approach and its components Sustainability for the Hera Group

The SA8000 Quality, Safety, Environmental and Social Responsibility management system

Risk management

103-3 Evaluation of the management approach Sustainability for the Hera Group

The SA8000 Quality, Safety, Environmental and Social Responsibility management system

Risk management

 

Beware of consumers in financial difficulty
GRI standard Paragraph Omissions
103-1 Explanation of the material topic and its Boundary Topics raised in the 2017 materiality analysis
103-2 The management approach and its components Sustainability for the Hera Group

The SA8000 Quality, Safety, Environmental and Social Responsibility management system

Risk management

103-3 Evaluation of the management approach Sustainability for the Hera Group

The SA8000 Quality, Safety, Environmental and Social Responsibility management system

Risk management