What we will do... 2030 UN Agenda targets

Sdg 4 – Provide high-quality, equitable and inclusive education and learning opportunities for all
Innovation and contribution to development Continue with the activities of the regional protocol on work-school alternation paths: offer a further 40 internships in 2018 to reach 180 internships by 2019
People Continue the HerAcademy training activities: provide an average of 25 training hours per capita in 2018

 

Sdg 5 – Achieve gender equality and empower all women and girls
People Enter into specific trade-union agreements to:
– promote solidarity systems among employees, through the free transfer of leaves and holidays
– promote the reconciliation of work and private life.

Digitalization and smart working:
– implement the change management plan defined on the basis of the Her@futura survey carried out in 2017;
– evaluate the results of the 6 smartworking projects launched in 2017 and plan their possible extension.

Continue to implement coaching activities for workers returning to work after leave and carry out initiatives for raising disability awareness in the company.

Continue to promote Hextra, Hera Group’s welfare system and promote the possibility of allocating a share of the performance bonus to the corporate welfare system. Increase the “welfare quota” by 7%.

 

Sdg 6 – Ensure the availability and sustainable management of water and sanitation for all
Efficient use of resources Rimini Seawater Protection Plan: complete 2 further measures (5 already completed at end 2017) and start/continue further 3 measures in 2018.

Start structuring water management activities as a result of joining the UN CEO Water Mandate. In this context, reduce water consumption at the Imola cogeneration plant by 40,000 m3 (-15% compared to 2017)

Start the upgrade of the sewage treatment plants, in particular by:
– completing the design for 66 urban areas between 200 and 2000 PE;
– completing the design of 5 plants for over 10,000 PE;

Launch scenario analyses on the impact of climate change on the supply sources and the water supply network and the subsequent definition of an action plan agreed with public authorities.

Start the authorization procedure to upgrade the Borgheria treatment plant at Pesaro

Quality, cost and safety of customer services Develop water safety plans using the Water Safety Plans methodology for the water supply networks of 2 areas (San Giovanni in Persiceto and Imola).

Extending the satellite-based water network leak detection system (3000 km more in 2018)

 

Sdg 7 – Ensure access to affordable, reliable, sustainable and modern energy systems for all
Smart use of energy ISO 50001 energy improvement plan related to Hera Spa, AAA and MMS: reduce energy consumption by over 4% in 2018 and by 5% within 2020 (compared to 2013).

Public lighting: implement energy saving measures for 1,300 toe in 2018 including the replacement of lighting fixtures with LED lamps (16% in 2021).

Continue to promote new gas, electricity and district heating solutions with energy efficiency services. Customers with rate plans equal to 20% of the total in 2018 (+30% compared to 2017) and to 35% by 2021.

Heat management contract for properties in the Municipality of Modena: thermal energy consumption -30% in 2019 compared to the consumption of the last 10 years.

Continue to promote energy saving solutions for the public administration and industrial customers. Launch the “solar thermal” offer for condominiums.

Start the production of biomethane from organic waste at the Bologna biodigestion plant and design a further plant.

Start a new energy recovery plant from the decompression of methane, through the experimental installation of a medium-small sized turbo expander (330 electric kW) at a medium-sized R&M station, with an estimated production of 1,600 MWh per year (annual consumption for about 600 families).

Reduce by 22% by 2021 the carbon footprint of energy production compared to 2015 (kg CO2/MWh).

Innovation and contribution to development District heating: increase the volume served (+1% compared to 2017) and the share of energy produced from renewable sources and from recovery, by +5% compared to 2017, improving the air quality in the cities served. Start the project to increase the use of geothermal energy in Ferrara.

 

Sdg 8 – Foster long-term, inclusive and sustainable economic growth, full-time and productive employment and decent work for all
Innovation and contribution to development Continue to envisage the social clause to guarantee employment in the contracts for emergency services on networks and services relating to customer handling (excluding insourcing cases).

Continue the implementation of business intelligence/data analytics projects to:
– optimize the scheduled gas leak detection work, and the operation and maintenance of gas networks;
– optimize waste collection routes, also based on the filling level of bins/containers;
– optimize the management of treatment plants (energy consumption and performance) by developing predictive logic.

Continue to involve the workforce using Heureka: stimulate innovative ideas in three new areas in 2018. Start feasibility for selected employee initiatives.

Supplier selection: continue to reward social commitment in the Sustainability Points, also through the inclusion of disadvantaged personnel, in particular in the management of waste management services.

Governance and creation of value Implement the internal climate improvement actions defined on the basis of the results of the survey carried out in 2017.

Value added to the local area: +21% in 2021: Euro 1.4 billion.

Achieve investments for Euro 2.3 billion in the period 2018-2021

People Enter into specific trade-union agreements to:
– promote solidarity systems among employees, through the free transfer of leaves and holidays
– promote the reconciliation of work and private life.

Digitalization and smart working:
– implement the change management plan defined on the basis of the Her@futura survey carried out in 2017;
– evaluate the results of the 6 smartworking projects launched in 2017 and plan their possible extension.

Continue to implement coaching activities for workers returning to work after leave and carry out initiatives for raising disability awareness in the company.

Continue to promote Hextra, Hera Group’s welfare system and promote the possibility of allocating a share of the performance bonus to the corporate welfare system. Increase the “welfare quota” by 7%.

Continue the HerAcademy training activities: provide an average of 25 training hours per capita in 2018

Accident prevention: 17.9 frequency index in 2018 (-2% compared to the average of 2015-2017) Carry out specific awareness-raising initiatives on safe driving.

Suppliers SA8000 certification: collect an additional 90 assessment questionnaires and perform 19 audits care of the suppliers (headquarters and Hera sites) in 2018.

New supplier portal: simplify the qualification process, the up-dating of the data and the usability of the information.

Continue to assign a relevant score to the environmental and social sustainability aspects in the tenders held with the most economically advantageous bid.

Workplace health and safety: Monitor accidents for 70% of the value of supplies of services and work and make the suppliers aware of safety in the workplace.

Continue with the development of the quality, safety, environmental and social responsibility management systems and corporate responsibility in the choice of the suppliers within Hera Spa.

 

Sdg 9 – Build resilient infrastructure and promote innovation and fair, responsible and sustainable industrialization
Smart use of energy Start the production of biomethane from organic waste at the Bologna biodigestion plant and design a further plant.

Start a new energy recovery plant from the decompression of methane, through the experimental installation of a medium-small sized turbo expander (330 electric kW) at a medium-sized R&M station, with an estimated production of 1,600 MWh per year (annual consumption for about 600 families).

Efficient use of resources Obtain the environmental permit for the mechanical-biological treatment plant for mixed waste at Pesaro in order to further reduce the use of landfills.

Start recovering at least 74% of the treated waste in the 5 Herambiente selection plants and install crushing plants in Bologna (in 2018) and Modena (start of authorization process in 2018) to reduce the use of landfills for the disposal of screened waste.

Innovation and contribution to development Continue to implement the installation plan for electronic gas meters: 30% of meters to be electronic at end 2018 and 57% in 2021.

Continue to promote electronic billing (22% of contracts used electronic billing in 2018 and 31% in 2021) also by continuing the DigieLode campaign on digitalization in local schools.
Improve the customer experience for our customers:
– increase customers enrolled for online services to 20% in 2018 and to 24% in 2021.

Continue the implementation of business intelligence/data analytics projects to:

Continue to involve the workforce using Heureka: stimulate innovative ideas in three new areas in 2018. Start feasibility analyses of xx initiatives proposed by employees and selected.

Improve the customer experience: develop tracking services on the main practices, to inform customers about the progress of their requests and alert services, i.e. reminders that can be set by customer’s choice.

Improve the customer experience for our customers:
– simplify procedures for acceptance of estimates and subscription of contracts, by applying digitalization: extend the simplified procedure to all branch offices by 2018

Continue/start new innovative projects in the circular economy and to improve handling of treatment sludge.

Launch an IT project to re-engineer the supplier qualification portal, to simplify the qualification process, the up-dating of the data and the usability of the information, guiding the uploading of the data to be input in the system.

Land consumption: 725,000 m2 of land reused between 2018 and 2021 to design infrastructure (2/3 of the total land involved in new projects).

Governance and creation of value Value added to the local area: +21% in 2021: Euro 1.4 billion.

Achieve investments for Euro 2.3 billion in the period 2018-2021.

 

Sdg 11 – Make cities and human settlements inclusive, safe, durable and sustainable
Smart use of energy Public lighting: implement energy saving measures for 1,300 toe in 2018 including the replacement of lighting fixtures with LED lamps (16% in 2021).

Continue to promote new gas, electricity and district heating solutions with energy efficiency services. Customers with rate plans equal to 20% of the total in 2018 (+30% compared to 2017) and to 35% by 2021.

Heat management contract for properties in the Municipality of Modena: thermal energy consumption -30% in 2019 compared to historical consumption of the last 10 years.

Continue to promote energy saving solutions for the public administration and industrial customers. Launch the “solar thermal” offer for condominiums.

Efficient use of resources EExtend the quantity-based municipal waste tariff to a further 100,000 inhabitants in 2019. Complete the extension to all the municipalities served, by 2021.

Municipal waste: increase the recycling rate to 60% by 2021 and the recycling rate for packaging to 70%.

Urban waste: continue to reduce landfill use: %lt;5% in 2018 and about 3% in 2021 at Hera Group level.

Urban waste: increase separate collection: 60.6% in 2018 and 69.3% by 2021 at Group level extend the Rifiutologo app in the Marche region.

Continue implementation of projects to prevent municipal waste:
– extension of “Farmacoamico” (increase of the coverage rate to 50% of the residents served in Emilia-Romagna in 2018);
– start construction of “reuse areas” at waste collection centres

Obtain the environmental permit for the mechanical-biological treatment plant for mixed waste at Pesaro in order to further reduce the use of landfills.

Start recovering at least 74% of the treated waste in the 5 Herambiente selection plants and install crushing plants in Bologna (in 2018) and Modena (start of authorization process in 2018) to reduce the use of landfills for the disposal of screened waste.ne.

Innovation and contribution to development Continue to implement the installation plan for electronic gas meters: 30% of meters to be electronic at end 2018 and 57% in 2021.

Continue to promote electronic billing (22% of contracts used electronic billing in 2018 and 31% in 2021) also by continuing the DigieLode campaign on digitalization in local schools.

Improve the customer experience for our customers:
– increase customers enrolled for online services to 20% in 2018 and to 24% in 2021.

Continue the implementation of business intelligence/data analytics projects to:

Improve the customer experience: develop tracking services on the main practices, to inform customers about the progress of their requests and alert services, i.e. reminders that can be set by customer’s choice.

Improve the customer experience for our customers:
– simplify procedures for acceptance of estimates and subscription of contracts, by applying digitalization: extend the simplified procedure to all branch offices by 2018

Continue/start new innovative projects in the circular economy and to improve handling of treatment sludge.

Promote awareness of tariff concessions also in the territories of Triveneto and Marche

Supplier selection: continue to reward social commitment in the Sustainability Points, also through the inclusion of disadvantaged personnel, in particular in the management of waste management services.

Extend the protocol that prevents service disconnections for customers assisted by social services to even more municipalities. Maintain a rate of avoided disconnections at 80% of the total.

Land consumption: 725,000 m2 of land reused between 2018 and 2021 to design infrastructure (2/3 of the total land involved in new projects).

District heating: increase the volume served (+1% compared to 2017) and the share of energy produced from renewable sources and from recovery, by +5% compared to 2017, improving the air quality in the cities served. Start the project to increase the use of geothermal energy in Ferrara.

Continue to encourage the purchase of vehicles with low environmental impact (29% in 2021)

Governance and creation of value Dialogue with the local communities: continue the meetings of the HeraLabs active in the areas and define the Plan of the local initiatives in Ravenna and Ferrara. Extend the new HeraLAB model in three additional areas in 2019.
Quality, cost and safety of customer services Improve compliance with commercial quality standards and other services subject to compensation to final customers in relation to gas, electricity, water and district heating services.

Emergency gas services: maintain a much higher level than AEEGSI requirements for the percentage of calls answered within 120 seconds and arrival at call location within 60 minutes.

Ensure that call centre quality levels and average waiting times at branch offices are in line with those of 2017. Improve waiting times at branch offices of AcegasApsAmga.

People Involve workers in the new edition of HeraSolidale for the benefit of not-for-profit organizations chosen for their reputation and level of accountability, contribution to achieving the UN 2030 Agenda, level of accountability and relevance to Hera’s services (accessory criterion)

 

Sdg 12 – Ensure sustainable patterns of production and consumption
Smart use of energy Continue to promote new gas, electricity and district heating solutions with energy efficiency services. Customers with rate plans equal to 20% of the total in 2018 (+30% compared to 2017) and to 35% by 2021.

Heat management contract for properties in the Municipality of Modena: thermal energy consumption -30% in 2019 compared to historical consumption of the last 10 years.

Efficient use of resources Extend the quantity-based municipal waste tariff to a further 100,000 inhabitants in 2019. Complete the extension to all the municipalities served, by 2021.

Municipal waste: increase the recycling rate to 60% by 2021 and the recycling rate for packaging to 70%.

Urban waste: continue to reduce landfill use: <5% in 2018 and about 3% in 2021 at Hera Group level.

Urban waste: increase separate collection: 60.6% in 2018 and 69.3% by 2021 at Group level extend the Rifiutologo app in the Marche region.

Industrial waste: to supplement the waste management offer for customers with solutions in the circular economy and to further increase the recovery rate.

Continue implementation of projects to prevent municipal waste:
– extension of “Farmacoamico” (increase of the coverage rate to 50% of the residents served in Emilia-Romagna in 2018);
– start construction of “reuse areas” at waste collection centres

Obtain the environmental permit for the mechanical-biological treatment plant for mixed waste at Pesaro in order to further reduce the use of landfills.

Start recovering at least 74% of the treated waste in the 5 Herambiente selection plants and install crushing plants in Bologna (in 2018) and Modena (start of authorization process in 2018) to reduce the use of landfills for the disposal of screened waste.

Innovation and contribution to development Continue to require the social clause to protect employment in contracts for emergency services on networks and services relating to customer handling (excluding insourcing cases).

Continue/start new innovative projects in the circular economy and to improve handling of treatment sludge.

Governance and creation of value Dialogue with the local communities: continue the meetings of the HeraLabs active in the areas and define the Plan of the local initiatives in Ravenna and Ferrara. Extend the new HeraLAB model in three additional areas in 2019.
Suppliers SA8000 certification: collect an additional 90 assessment questionnaires and perform 19 audits care of the suppliers (headquarters and Hera sites) in 2018.

New supplier portal: simplify the qualification process, the up-dating of the data and the usability of the information.

Continue to assign a relevant score to the environmental and social sustainability aspects in the tenders held with the most economically advantageous bid.

Workplace health and safety: Monitor accidents for 70% of the value of supplies of services and work and make the suppliers aware of safety in the workplace.

Continue with the development of the quality, safety, environmental and social responsibility management systems and corporate responsibility in the choice of the suppliers within Hera Spa.

 

Sdg 13 – Promote action at all levels to fight climate change
Smart use of energy ISO 50001 energy improvement plan related to Hera Spa, AAA and MMS: reduce energy consumption by over 4% in 2018 and by 5% within 2020 (compared to 2013).

Public lighting: implement energy saving measures for 1,300 toe in 2018 including the replacement of lighting fixtures with LED lamps (16% in 2021).

Continue to promote new gas, electricity and district heating solutions with energy efficiency services. Customers with rate plans equal to 20% of the total in 2018 (+30% compared to 2017) and to 35% by 2021.

Heat management contract for properties in the Municipality of Modena: thermal energy consumption -30% in 2019 compared to historical consumption of the last 10 years.
Continue to promote energy saving solutions for the public administration and industrial customers. Launch the “solar thermal” offer for condominiums.

Start the production of biomethane from organic waste at the Bologna biodigestion plant and design a further plant.

Start a new energy recovery plant from the decompression of methane, through the experimental installation of a medium-small sized turbo expander (330 electric kW) at a medium-sized R&M station, with an estimated production of 1,600 MWh per year (annual consumption for about 600 families).

Efficient use of resources Extend the quantity-based municipal waste tariff to a further 100,000 inhabitants in 2019. Complete the extension to all the municipalities served, by 2021.

Municipal waste: increase the recycling rate to 60% by 2021 and the recycling rate for packaging to 70%.

Urban waste: continue to reduce landfill use: <5% in 2018 and about 3% in 2021 at Hera Group level. Urban waste: increase separate collection: 60.6% in 2018 and 69.3% by 2021 at Group level extend the Rifiutologo app in the Marche region. Industrial waste: to supplement the waste management offer for customers with solutions in the circular economy and to further increase the recovery rate. Launch scenario analyses on the impact of climate change on the supply sources and the water supply network and the subsequent definition of an action plan agreed with public authorities.

Innovation and contribution to development District heating: increase the volume served (+1% compared to 2017) and the share of energy produced from renewable sources and from recovery, by +5% compared to 2017, improving the air quality in the cities served. Start the project to increase the use of geothermal energy in Ferrara.

Continue to encourage the purchase of vehicles with low environmental impact (29% in 2021)

 

Sdg 14 – Protect and use oceans and seas in a durable manner and marine resources for sustainable development
Innovation and contribution to development Rimini Seawater Protection Plan: complete 2 further measures (5 already completed at end 2017) and start/continue further 3 measures in 2018.